J Desiree Ross

Excellent Customer Service

Saint Petersburg, FL 33705

adv32k@r.postjobfree.com

727-***-****

I have the ability to mange workflow by assigning tasks to employees daily, ensuring that deadlines are met and work is completed correctly and in a timely manner. I have the ability to assist in training staff members and new hires. I have the ability to generate Memos, Emails, and Reports when appropriate. I have the ability to maintain supplies by checking inventory as well as placing orders. I have the ability to address Incoming Calls/Outbound Calls. I have to ability to provide Customer Service building meaningful relationship with every Customer. I have good communication and customer service skills. I have the Ability to Address every Customer Cares, Concerns, Questions, Problems and Complaints and to Address them in a timely manner to the Customer's Satisfaction. Work Experience

Customer Service Representative/Call Center-WAH

Home Shopping Network (HSNi) - Saint Petersburg, FL August 2019 to Present

Assist Customers with a warm and professional attitude while placing their Orders., Manage Customer Accounts., Check Orders Status., Answer Incoming Calls., Navigate through different screens while assisting customers., Assist and Answer any questions customers may have regarding their account. Handle billing issues and order inquiries.

Claims Representative Associate

Allstate National Claims Service Center - Saint Petersburg, FL January 1996 to June 2001

Answered Incoming Calls in a National Claims Call Center, Scheduled Appointments for Claims Adjusters to inspect damages, Verified Auto, Homeowners, Motorcycles, & Boat Claims, Filed Paperwork on Claims, Multi-tasked, Worked independently well as well as in a team, Maintained a high level of professionalism with Customers, Employers, and Fellow Workers., Updated Customer Information in Database as needed during and after the call.

Asst. Store Manager/Administrative Asst to Regional Director J Riggings/Eddison Brothers Men Clothing - Saint Petersburg, FL January 1992 to January 1996

As Asst Store Mgr/Administrative Assistant to Regional Director., my duties were to Open/Close Store, Scheduling hours for Sales Associates, Interview/Hire, Make Bank Deposits, Price merchandise utilizing price guns, mark alternations and send them out, Maintain Displays and Signs Weekly Promotional and Seasonal Promotional., Set-up Floor Plan for Sales Weekly., Gathered Sales Information from 12 other stores that were assigned to the Regional Director., Addressed Customer/ Employee Cares, Concerns, Questions, Problems and Complaints and addressed them in a timely manner to the Customer's Satisfaction., Set-up and Conduct Employee Meetings every week. Assisted in a Management Capacity when needed in the other 12 stores.

Customer Service Representative

Allstate Insurance - Saint Petersburg, FL

October 1985 to December 1991

Answered Incoming Calls in a Call Center, Scheduled Appointments with Insurance Agents and Customers, Filed & Pulled Insurance Policies, Multi-tasked, Worked independently well as well as in a team environment.

Maintained a high level of professionalism with Customers, Employers, and Fellow Workers., Updated Customer Information in Database as needed during and after the call. Input Information into the Computer System to Start/ Restart Auto/Homeowner Insurance Coverage., Filed the applications, Made copies to send out to the Agents assigned., Provided Customer Service by assisting Customers with their Cares, Concerns, Questions, Problems and Complaints and addressed them in a timely manner to the Customer's Satisfaction. Legal Secretary

Rouson & Rouson Attorney at Law - Saint Petersburg, FL August 1980 to September 1985

Answered Incoming Calls, Scheduled appointments for the Attorneys, Open & Closed Office, Turned Legal Notes into Legal Briefs, Filed & Pulled Paperwork on Cases, Made Bank Deposits, Handled Payroll. Clerical Assistant/Receptionist

St Petersburg Times Newspaper - Saint Petersburg, FL January 1977 to June 1980

Answered Incoming Calls, Start & Stop Newspaper Delivery per Customer Request, Filed and Pulled Customer Invoices, Maintained a high level of Professionalism with Customers and Work to establish a Positive Rapport with every Customer, Updated Customer Information in the Customer Service Database during and after the Call.

Education

High School Diploma in I studied every subject in high school but my major study in high school for business.

Gibbs Senior High - Saint Petersburg, FL

1976 to 1980

Skills

• Customer Service Skills, Management Skills, Computer Skills, Telephone Skills, Call Center Skills, Ability to remain Professional and Courteous with Customers and Fellow Employers & Employee at all times, Excellent Verbal & Written Communication Skills, Ability to Handle Multiple Priorities & Delegate Assignments., Ability to provide and I take pride in providing Outstanding & Exceptional Customer Service. (10+ years)

Additional Information

June 2001 - June 2016., I stopped working to Homeschool my Son., 2nd grade through 12th grade. Due to he was born with Asthma., his Doctor suggested that Homeschooling him would be best due to his Severe Asthma. As he grew older., He outgrew the Asthma. Once I graduated my Son., I begin to do some Motivational Speaking to Women and Young Girls through way of Social Media.

I know that I can continue to encourage the Women and Girls but I'm ready and looking forward to getting back into the field of working outside my home. I enjoyed the Positions that I've worked in and I'm excited and looking forward to getting back to it. I'm looking forward to bringing my expertise and experience to a Company that's willing to allow me to join their Company by allowing me to make a Positive Influence to the Company and its Customers.

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