Customer Service Store Manager

JAMES DUFF JR

202-***-**** · ***********@*****.***

SUMMARY OF QUALIFICATIONS

Junior Information Technology professional who is keen on applying academic knowledge and practical training in a position offering technical support. Well-equipped in providing integral technical support and troubleshooting hardware, software and cloud-based matters. Well informed and trained on performing initial troubleshooting, problem analysis, and isolation of network events

EDUCATION AND CERTIFICATIONS

CompTIA Linux ++ Certification

Squeal Surgery Data Analytics Certification

Fullerton College Business Management Fullerton, CA

AREAS OF EXPERTISE

Troubleshooting and Analysis

Local Area Networks

Computer Systems Support

Software and Hardware

Operating Software

Server

TECHNICAL SKILLS

Windows Operating System Server

Assembling and Dissembling computer hardware

Operating system and application software installation

MS Exchange server

WORK OF EXPERIENCE

April 2018 – Present DTLR Washington, DC

Assistant Manager

Responsible for overall quality and performance of the retail store staff.

Uphold the daily store operations to ensure maximum sales and profitability through merchandising execution, managing expenses and inventory, training and development of the store team, human resources management

Models effective leadership to gain commitment to store goals and training standards.

Assist with the recruitment, selection and training and development of store personnel.

Assist with expense management and develops strategies that position stores to perform in accordance with the budget.

Assist Store Manager with Monitoring and identifying issues relevant to the loss or inconsistencies in the Store to ensure store achieves successful goals of shrink that are at or below company plan.

Monitors and controls all aspects of operational compliance, safety and business standards.

Supports the training of all employees in suggested selling and merchandising techniques.

Assists in the completion of accurate and regular merchandise inventory counts.

January 2016 - April 2018 Department Parks and Recreation Washington, DC

Food and Beverage Monitor

Act as point of contact for monitors, senior monitors, and management; Provide office assistance to assist the Summer Meals Program recruitment

Update all applicants using the software as needed, type correspondence, reports, records and technical papers. That includes tables, charts, graphs, and presentations as well as various forms collected from Supervisor, Senior Food Monitors and Food Monitors

Maintain hard and electronic files, which may involve establishing new files, assigning file designations, and disposing of outdated or otherwise unneeded records.

Receive telephone calls to the office, screen those who can be referred to other staff or assisted directly.

Review and distribute incoming and outgoing correspondence Supervisor, Senior Food Monitor and Food Monitor

Prepared productivity reports and schedule to ensure that these changes are being adhered to.

October 2016 - December 2016 Kering Group - GUCCI Washington, DC

GUCCI Lead Client Advisor

Consistently achieve or exceed monthly and quarterly individual and store sales goals, enhancing and developing the business

Act as a role model by providing an exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as Gucci history and heritage

Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales

Capture meaningful customer data according to the company tools (CRM), for the purposes of connecting with the client, building relationships and personalizing future client development opportunities

Ability to discuss with clients and give advice on general trends in fashion world and developments in the luxury market, showing passion for fashion and luxury products

Floor leadership duties opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break

Support the daily operations of the store when management isn't present

Support store management an achieving store KPI goals, by focusing on quality of sales and a strong visible floor presence to support the team (low and medium)

Support individual category business, share and provide relevant feedback to drive performance (low and medium)

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