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Customer Service Escrow Officer

Phoenix, AZ
March 24, 2023

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Amy Rogiers

**** *. ********* ****** *******, AZ 85023 602-***-****


Escrow Officer, Pioneer Title Agency (Phoenix, AZ) September 2019- October 2022

Opening real estate transactions and investor transactions

Ordering title commitments

Ordering payoff statement for current mortgage, any liens and judgements

Ordering HOA statement for residential contracts (if needed)

Communicating with all parties involved in the transaction

Setting up the files for signing with the buyers and sellers

If there is a new loan, coordinating with the lender for funding

Disbursing all funds

Customer service – answering phones, emails and in person as well

Worked with investors/wholesalers which involved assignments of the contract

A lot of experience working with vacant land and lots Escrow Closing Assistant, North American Title (Phoenix, AZ) September 2017- August 2019

Closing out residential/commercial real estate transactions for multiple branches

Sending out wire transfers and verifying that they have been sent

Cutting all checks for the files

Sending out packages via UPS/FedEx, courier and USPS

Making sure that the files are at a $0 balance

Working the processing queue

Making sure the information that was input into the file is correct

Sending out the preliminary title commitment to the real estate agents

Sending out the Buyer and Seller open documents

Assistant Manager, Circle K (Glendale, AZ) August 2016- September 2017

Customer Service

Accounting including books and vendor invoices

In charge of the ordering for the entire store

Running a cash register

Acting management when store manager is off

Escrow Support, Jobtracks, Stewart Title (Tempe, AZ) October 2015 – September 2016

Open new FNMA REO contracts for the state of FL, NM, RI, VT, ME, CT

Upload amendments for FNMA REO contracts

Handled the FNMA general email inbox

Handled three Freddie Mac email inboxes

Took care of terminations for all FL & NM FNMA REO contracts

Assisted the Operations Manager for the group that I worked with Transaction Manager, Tru Realty (Scottsdale, AZ) April 2014- October 2015

Responsible for the paperwork of Real Estate Transactions

Communicate with other agents, Title Companies, and Lenders

Follow up with all parties regarding deadlines and paperwork needed to complete file

Make phone calls twice a month to recruit new Real Estate Agents for the Education

Gateway Community College Phoenix, AZ 2008-2009

G.E.D. 2008

Real Estate School – April 2004

Computer Skills

Microsoft Office, Field Comm Software, CEOI Software, Internet, Social Media/FaceBook, FAST, Impact, Sureclose, ARMLS, WiseAgent, Zipforms plus, GATORS, Equator, SoftPro, Microsoft Excel, Greenfolders

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