Administrative Assistant Customer Service
Resume:
ANNABELLE SARANGE NYANGESI
Tel: +254-***-***-***
Email: *********@*****.***/*********@*****.*********:****************@*****.***
CAREER
PROFILE SUMMARY
As a proactive professional efficient in coordinating administrative functions, my experience has seen me effectively run end-to-end executive support in office set-ups. I can blend into any environment and ensure the smooth running of office operations. When ensuring the effective running of services, I render, I have always ensured professionalism and excellent customer service. Having offered my best in the roles I have undertaken, I have continuously improved procedures and outcomes by constantly evaluating the work being undertaken and looking for ways to make things more efficient. My experience and qualifications have equipped me with vast experience in administration and overseeing organizational operations in numerous institutions. I am now looking to further engage my skills in a position where my administrative experience will be utilized position as I continue impacting my skills in diverse set-ups.
EDUCATION
BACKGROUND
AND PROFESSIONAL
COURSES
CCNA Certification- Computer Pride Ltd, September 2008.
A+ Hardware Certification- Data Centre; 2005.
Diploma in Information Technology- Augustana College; 2003 to 2004.
Kenya Certificate of Secondary Education- Kamagambo Adventist High School; 1998 to 2001.
KEY SKILLS AND COMPETENCIES
Office Administration: An expert in general office administration duties, for example, interacting with clients, ensuring the proper filing of office documents, scheduling appointments as well as providing and managing the company diary.
Executive Support and Planning: As a high-profile executive, I have excelled in assisting the CEOs and directors schedule meetings and managing their calendars. I also coordinate the planning and coordination of travels for the senior leadership teams, planning and coordinating meetings with external stakeholders and ensuring efficient communication.
Customer Relations: An expert in fostering the principles and processes for providing customer and personal services, meeting quality service standards and evaluating customer satisfaction.
Operations Management: Experienced in improving operational system processes and best practices within the company to guarantee the company’s well-being and ensuring the smooth running of the day-to-day office operations.
Leadership and Supervision: Experienced in leading and managing teams, ensuring that they are well mentored towards proper service delivery and supervising what they do to ensure they comply with the organization’s company regulations.
Planning and organization: Acquired skill-set in maintaining correspondence and order in the filing of records and also effective in compiling detailed data and preparing a variety of reports.
Communication skills: Excellent communication skills with the ability to relate with all the staff working in the department and taking time to listen to staff inquiries and complaints, identifying their needs and working through any issues that might be concerning them. Proficiency in speaking in English and Swahili.
WORK HISTORY
Sales Administrator
Kenya Coach Industries; June 2014 to Date
Duties and Responsibilities:
Documentation of customers files, inspection of the new vehicles and the registration of the new vehicles and also following up with the bank for clients releases.
Following up on payments from the bank for various vehicles and also assisting customers on the phone about itax compliance.
Calling customers on the pending documentation for registration to proceed and after registration of vehicle I send the documents to the bank and starting the follow up of releases.
Attending GMD trainings on how to handle customers effectively.
Processing orders via email or phone and also checking data accuracy in orders and invoices.
Contacting clients to obtain missing information or answer queries and also liaising with the various departments to ensure timely deliveries
Maintaining and updating sales and customer records and also developing monthly sales reports.
Communicating important customer feedback internally, ensuring the sales targets are met, and reporting any deviations.
Administrative Assistant/Network Administrator
Motech Assessors and Valuers Ltd; April 2006 to May 2014
Duties and Responsibilities:
Received calls, scheduled them to various departments, maintained orderly office client files, and ensured all information in them was kept confidential at all times.
Maintained a diary of events such as meetings, appointments, bookings, etc., and brought them up well for management.
Updated, and reconciled payment balances and analyzed/organized them for management action
Assisted physical and non-physical clients and handled them professionally and in an acceptable official manner.
Maintained an office petty cash register/ file and ensured proper accountability.
Supervised office orderliness, ensured high cleanliness standards, and performed any other duties allocated to me by the management from time to time.
Carried out the troubleshooting of computers and installed antivirus and new hardware into the computers.
Created e-mail addresses and assigned them to staff among others.
Cyber Attendant/Cashier
Nairobi Net Cyber Café and E-learning Centre; May 2005 to January 2006
Duties and Responsibilities:
Assisted clients in walking through the internet and also assisted clients in opening new E-mail addresses.
Typing documents for clients, Scanning and CD-writing and also handled International calls, local calls and Mobile phone services.
Carried out the international and local faxing documents and balancing cash after a day’s work.
Welcomed customers, answered their questions, helped them locate items, and provided advice or recommendations.
Balanced the cash register and generated reports for credit and debit sales.
Accepted payments, ensured all prices and quantities were accurate and provided every customer a receipt.
Processed refunds and exchanges, resolved complaints and also maintained a clean workspace.
OTHER PAST EXPERIENCES
TRAINING
System Analyst and Software Developer; Postal Corporation of Kenya, August 2004 to January 2005- Developed a help-desk system.
Account Manager; Nyamaonde Beehive Academy, January to December 2002- Collected school fees, issued receipts, and banked the collected money.
Installing software and hardware
Troubleshooting computers
Network Administration and user training
REFEREES
Mr. Bernard Okuku
Augustana College
Tel:
Email:
Mr. Tom Ogutu
Manager Postal Corporation of Kenya
Tel: +254-***-***-***
Mrs. Jane Onchiri
Manager
Nairobi net Online
Tel: +254-***-***-***
Contact this candidate