Management Consulting, Senior Operations Leadership

Laura Thorsvik

*********@*****.*** • 218-***-**** • Hermantown, MN 55811

https://www.linkedin.com/in/laura-thorsvik-mba-69269822/https://www.linkedin.com/in/laura-thorsvik-mba-69269822/

Accomplished professional with extensive experience in directing all facets of healthcare operations management with keen focus on strategic planning, budgeting, building relationships and achieving results for top-tier organizations.

Proven track record of optimizing business operations and implementing strategies to improve efficiency, productivity, and profitability. Success in managing/empowering teams, analyzing data, developing budgets, and creating systems to drive growth and success. Skilled at collaborating with internal clients in assessing and developing care delivery plans to support KPIs and objectives. Instrumental in improving quality, increasing patient/client satisfaction, and improving financial performance to achieve results and exceed expectations. Solid background in strategy development, market assessments, policy development and implementation, and expense mitigation. Adept at nurturing and strengthening relationships at all levels and mentoring junior leaders.

Areas of Expertise

Healthcare Operations Management

Resource Allocation Strategies

Project & People Management

Regulatory Compliance

Influence without Authority

Standard Operating Procedures

Service Line Growth & Development

Fiscal Management & Financial Analysis

Quality Assurance & Control (QA& QC)

Key Performance Indicators (KPIs)

Team Training & Leadership

Strategic Planning & Execution

Accomplishments

Launched new programs and modified current policies through effective change management.

Enhanced proficiency by hiring, recruiting, onboarding, and training diverse team members at all levels.

Achieved collaborative success through continuous process improvement, patient access optimization, and physician productivity, oftentimes partnering with cross-functional teams enterprise-wide.

Acted as Administrative Chair of two major enterprise-wide governance committees, subject matter expert for several internal initiatives/subcommittees, and appropriately handled multiple ad hoc projects for senior executive leadership team.

Surpassed sales goals, achieving #1 in the nation and top 1% in the world while working for a top 5 pharmaceutical company.

Career Experience

Essentia Health, Duluth, MN 2013 – Present

Senior Director of Operations, Surgical & Procedural Specialties Division- East Market (2017 – Present)

Convert institutional vision and strategic plan into relevant and successful operational goals and objectives for all business lines/practices. Supervise good fiscal management, comprising budgeting and planning. Examine and implement company growth possibilities to expand service lines, boost financial margins, and improve service/quality levels by demonstrating entrepreneurial talents. Maintain all regulatory/accreditation compliance and adherence to institutional rules and procedures. Forge long-term professional relationships with key stakeholders in the East Market leadership matrix as well as throughout the organization.

Oversaw proper management of 14 practices ($459M annual gross revenue, $28.2M net margin, 250+ staff and physicians) within division in collaboration with physician dyad leader.

Secured and implemented first-ever, unique maternal health partnership with Blue Cross Blue Shield of MN

Led division's physician and Operations Manager recruiting process for performance enhancement.

Presented effective recommendations to senior executives by conducting capability assessments, gap analysis, and strategic option formulation with thorough SWOT analysis.

Maintained knowledge of external challenges and market developments, including reimbursement and legislative changes, and alternative care delivery methods.

Drove initiatives to optimize patient and employee satisfaction (including physicians) and minimize cost of care and clinical care variation, in efforts to achieve quadruple aim.

Operations Manager, Gastroenterology/Hematology & Oncology/Pediatric Oncology/Breast Health Center (2013-2017)

Managed regulatory and accreditation requirements, as well as development and maintenance of standard work. Spearheaded key projects from start to successful end. Oversaw daily operations and fulfilled staffing needs in four practices, including planning, prioritizing, and directing work/responsibilities of respective providers for seamless process enhancement and optimal patient care.

Attained operational results via effective management expertise, while maintaining resources and expenses.

Optimized patient care systems via effective budgetary and operational management, while ensuring all staff/providers understand and comply with policies, practices, and procedures.

Increased performance of relevant practices by leading and empowering complex teams as well as adjusting/improving processes, systems, and products.

Implemented change to team based care model and overall care delivery with creation of RN Care Coordinators, helping to optimize oncology patient outcomes and experience.

Sanofi Aventis, Duluth, MN 2005 – 2013

Interim District Leader & Territory Sales Manager

Delivered support to all Territory Sales Managers in tri-state district with continuous personnel development and performance management. Increased product sales by building and nurturing positive relationships with customers for influential decision-making. Boosted sales outcomes and raised client/community awareness related to products and associated disease states by creating and implementing effective call plans and programs. Conducted breakout sessions at regional meetings.

Improved product awareness and competitive distinction through successful execution of product launch activities.

Successfully earned top regional, national, and worldwide sales milestones, including #1 in US and top 1% globally.

Met and surpassed sales goals across district by leading and encouraging tri-state team of Territory Sales Managers through execution of multiple tactics and mentorship.

Additional Experience: Accenture, Ltd., Minneapolis, MN, Consultant

Education

Master of Business Administration (MBA) University of Minnesota, Duluth, Business Administration

Bachelor of Business Administration (BBA) University of Minnesota, Duluth, Organizational Management with Accounting

Affiliations

LISC Advisory Board Member, Duluth

Member, American College of Healthcare Executives (ACHE)

Mayor’s Housing Taskforce, Duluth, MN Selected as executive leader to serve on behalf of Essentia Health

School Board Member, Hermantown MN ISD #700

Advance Hermantown, Hermantown, MN Served as Education Champion, leading lifelong learning opportunities

Youth Soccer Coach, Hermantown Youth Soccer Association Coached a total of 17 teams

Leadership Duluth Graduate, Duluth Area Chamber of Commerce

U6/U8 Coordinator, Hermantown Youth Soccer Association

Kiwanis Member and Past President, Port of Duluth Kiwanis Club Served as Club President in 2005 and awarded Club’s first-ever “Kiwanian of the Year”

Technical Proficiencies

Strong Tableau, SAP Concur, Microsoft PowerPoint, Excel, Teams, SharePoint, Word and Tableau skills

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