Merva Kelley

***** ** ***

Terrell, Tx *****

PH# 972-***-**** EMAIL: adv2zh@r.postjobfree.com

Skills Summary

Administrative Office Support, Business and Office Principles and Procedures, Quality Assurance/Auditing, Call Center Lead, Billing/Payroll Processing, with all office equipment, Dispute Resolutions, Collections, Training and/or Proctoring interviews, excellent Researching abilities, ability to meet Deadlines and maintain a Filing System. Self-starter, Fast Learner, Easily Trainable, Responsible and Dependable.

Education

Degrees/Certification

Computerized Business Administration Graduated 07/1988

Basic Accounting, Bank Reconciliation, General Ledgers, Lotus, Access, Excel, Outlook Real Estate Principles and Mortgage & Finance Origination Completed 02/2004

Experience

CVS/AETNA

Title: Remote Healthcare Concierge

10/2022 to 02/07/2023

Processing Annual Enrollments, Authenticating Employee, education on offered benefits, Quote monthly Premiums, update demographics, resetting account access, Processing dependent verification, other duties as assigned.

Navient/Duncan Solutions

Title: Customer Service Rep.

08/2020 to 06/2022

Processing Unemployment Claims for The State of New York Department of Labor

Authenticating and Providing updated claim information resolve claim issues and inform claimants of next steps and/or documents needed to proceed to payment process. Research and report all possible fraud attempts, update claimants demographics, reset PIN, complete and process new applications for benefits. Document all activity in account comments and maintain a daily log of accessed accounts. Heavy phone contact, inbound/outbound

United States Postal Service

Title: Rural Mail Carrier

03/2020 to 08/2020

Sort and Process daily mail and parcels, delivery on mail route.

Innocor inc

TITLE: Quality Auditor

09/2018 to 09/2019

Conducted multiple shift audits on completed products to ensure client specifications are met, no visible damage. Data entry, maintained equipment log, generated daily reports.

Fedex Ground

TITLE: Operations Administrator II

06/2012 to 04/2018

Responsibilities incl. Administrative Support, Quality Assurance, Daily Maintenance of Address Population System, Process and Resolve damage issues, provide Customer Support via phone, email, fax, face to face. Provide support to Delivery Drivers, as well as Managers and Coordinators, Resolve all delivery disputes between Drivers and Recipients, ensure all packages are properly scanned and staged for future delivery, Process Rental Automation Report, back up duties include, Driver Check in/ Check out, Printing and editting Manifests and Routes, Process Bank Deposits, a host of other duties.

Westec Intelligence

TITLE: Audio/Video Surveillance Specialist

09/2011 to 01/2012

Responsibilities incl. Monitored Business/Residential Properties for illegal and or Dangerous/Hazardous situations. Created Incident Reports, Dispatch Police and Emergency Services as necessary. Contact customers via phone regarding any and all issues that may arise. Required close attention to detail, excellent Observation skills, great listening skills and the ability to control emotions

Coach America

TITLE: Billing /Payroll Specialist

04/2010 to 01/2011

Time Warner Cable TITLE: Lead Billing/Sales/Collection/Tech Support 03/2007 to 04/2011

County of San Bernardino

TITLE: Administrative Clerk III 01/1998 to 10/2005

Contact this candidate