Service Representative Sales Associate

PARKER SALINAS

**** **** ****** **., *******, Arizona, 85029, US 818-***-**** **************@*****.*** Creative

Retail Sales Associate with merchandising, display design, and customer service experience. Gifted

Experience

Solid team player with an outgoing, upbeat demeanor and a track record of building rapport with clients. Exceptional at coordinating paperwork and processing payments. Reliable

Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly. Resourceful

Customer Service Representative with experience working in a fast-paced environment who is personable and deadline-oriented. With experience in merchandising, display design, and customer service, you can work as a retail sales associate. Customer Service Representative with exceptional oral and written communication, active listening, and problem-solving abilities. Consistent

Proven performer who can increase and retain long-term customers by leveraging superior communication and relationship-building skills. Proficient

Excellent analytical skills were used to proactively improve customer service processes and obtain excellent feedback from customers. Resolving customer concerns in a professional and calm manner is second nature to me. Proactive

Client relations strength

Retail sales

Fluent in [Language]

Report preparation

Skilled problem solver

Cash handling and management

Credit card transactions

Stocking

Money handling abilities

Account management

Sales expertise

Customer expectations management

Strong interpersonal skills

POS systems expert

Data entry

Key holder experience

Stock management

Customer-oriented

Cash flow management

Staff education and training

Complaint resolution

Motivated team player

Upselling techniques

Professional telephone demeanor

Planning and Organization

Retail merchandising experience

Quick learner

Natural leader

Credit card processing

Shipping procedures understanding

Recordkeeping strengths

Detail-oriented

Goal-oriented

Computer literate

Receiving support

Consistently meets sales goals

Strategic sales knowledge

Merchandising

Claims analysis

Stocking and replenishing

Training development aptitude

GED 1999

Hollywood High School Los Angeles, CA

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

Customer Experience Manager September, 2020 to Present Leslie's Phoenix, AZ

Followed up on shipping statuses and expedited orders with customers and retail buyers. Helped customers with complaints about the store and products. Assisted [90%] customers by answering questions, responding to inquiries, and handling phone requests in an average [ 2 minute]. Processed shipments and kept stock shelves in order. Provided product and service information to customers. Promoted available products and services to customers during service, account management, and order calls. Spoke with customers about their concerns about products or services in order to resolve issues and increase sales. Taught new employees about the company's operations, policies, and services. Improved efficiency and performance by tracking team member productivity and providing feedback. Was in charge of all day-to-day operations at [1] store locations. General Manager May, 2019 to December, 2020

Cricket Gilbert, AZ

Increased revenue streams by lowering costs, managing schedules, and conducting variance and risk analysis to identify and correct problems. Am in charge of hiring, assigning, training, motivating, and terminating employees. Created effective business plans to ensure that strategic decisions were in line with long-term goals. Lowered corporate risk by managing shrink processes and inventory levels. Developed sales policies that governed follow-up and conversion processes. Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets. By coordinating consistent floor merchandise plan changes to drive sales, I was able to increase profitability. Kept track of trends and suggested improvements to the company's product offerings in order to both challenge and refine them. Employee Assistance Manager March, 2013 to November, 2016 Family Dollar Mesa, AZ

Achieved favorable company outcomes during labor union negotiations using successful collective bargaining strategies. Designed compensation and benefits to match market conditions and budget constraints. Followed the protocol in terms of management tools and procedural accuracy to a tee. Instructed senior leaders on proper employee disciplinary procedures. Oversaw the activities of the human resources team, effectively distributing resources and personnel across the organization to meet HR requirements. Reduced process gaps while supervising employees to achieve maximum productivity. Housekeeping Supervisor June, 2010 to January, 2012 Fort McDowell Resort & Casino Fort McDowell, AZ

Worked with the front desk to respond to all guest requests as quickly as possible. Enforced proper and equipment usage to ensure adherence to safety protocols. Invented

Drove a continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and resource allocation. Managed daily workflow by prioritizing tasks and keeping a tight schedule. Sought advice.

Trained and mentored all new employees to ensure the highest possible level of service and performance. Guided

Increased process efficiency by implementing effective inventory control in accordance with client requirements. Am in charge of supervising the room attendants.

Kept an eye on things.

Delegated tasks to carefully selected employees in accordance with resource management goals. Oversaw and supported all new hires to ensure the highest level of service and performance. Was in charge of overseeing daily operations, which included employee performance, preventative maintenance, and safety. WORK HISTORY

Cashier May, 2007 to November, 2008

Chevron Gas Station Glendale, AZ

Credit cards, checks, gift cards, and coupons were all processed by me. Organized and reported financial data in order to keep track of payment histories and aid in sound financial accounting. Immediately informed the manager of any accidents, injuries, or unsafe working conditions. Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans. Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls. Trained team members to work as cashiers in accordance with company policies and procedures. Looked over weekly sales circulars and kept track of price changes. By highlighting target merchandise with strategic promotional approaches, I was able to consistently meet upsell goals. Helped customers by answering their questions and completing their requests. Used cash registers and POS systems to request and record customer orders and compute bills. Counted cash in the register drawer to keep the register balanced at the start and end of each shift. Efficiently and accurately processed a large number of transactions. Kept well-stocked cashier lanes and store shelves to promote strong sales. Greeted them and gave them product information as customers entered. Casino Cage Cashier January, 1999 to June, 2006

Gila River Resorts & Casinos - Vee Quiva laveen, AZ Worked extra shifts during busy periods and covered for call-in employees to maintain service levels. Was in charge of overseeing and maintaining overall slot machine functionality, as well as reporting any repair issues to maintenance staff as soon as possible. Cashed checks for customers in accordance with company policies. Reported and filed all casino transaction paperwork, noted and investigated discrepancies, and reported on any significant incidents. Had an excellent attendance record and was always on time for work. Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away. Used accurate exchange rates to redeem foreign currencies. Trained, mentored, and developed new cashiers using positive and encouraging techniques to maximize performance and team contributions. Completed casino cage transactions on behalf of customers, such as redeeming or purchasing chips. Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys. Performed store opening, closing, and shift change actions, including filling out accurate shift change logs to keep operations efficient and current.

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