Professional, outgoing & detail oriented
Resume:
Katy Concilio
Montalba, TX 75853
adv2ym@r.postjobfree.com
Lincare
CSR/Speciality Equipment Tech
March 2019-September 2021
-Assist customers with questions about orders sent by their Dr or issues with equipment.
-Update patient info
-Demonstrating equipment to patients
-explained insurance guidelines for coverage of DME
-Schedule appointments.
-Verify insurance to determine eligibility, DME benefits and patient responsibility.
-Process referrals, and request prior authorization when needed.
-Assure that orders are submitted to insurance with all of the correct paperwork and billing codes required.
-Research returned claims and corrected to resubmit.
-Assisting office staff with a variety of clerical duties.
-Maintain and organize inventory.
-Answer multiple phone lines.
-Promoted to Sales Rep
Nov 2021 - December 2022
-Call on doctors' offices, case managers and/or skilled home health agencies to provide equipment to their patients.
-Responsible for knowing requirements for equipment per insurance guidelines.
-Responsible for generating new business leads and sales growth through inside and outside sales strategies.
-Conduct in-services to doctors' offices and home health agencies about services and products that Lincare provides.
-Build and maintain positive relationships with customers and referral sources.
-Identifying new opportunities to increase product sales.
-Investigate and resolve customer complaints.
Blue Cross & Blue Shield
Customer Service Rep
October 2018-March 2019
-Responded to customer inquiries regarding billing, benefits, claims issues and account info.
-Throughly explained customers specific premium, deductible, co-insurance and copay amounts.
-Provided potential customers with detailed information about the specifics of each plan to find one that meet their needs.
-Researched and resolved claims issues
-Updated coordination of benefits.
-Updated and requested prior authorization per each plans guidelines
Legacy at Town Creek formally
Cartmell home for the aged
Activity Assistant July 2016-July 2017
Promoted to Activity Director July 2017-Oct. 2019
-Planned events and recreational activities, such as group events, field trips, and exercise.
-Created plans for each individual by taking into account their health needs, abilities, and general interests.
-Lead activities like arts and crafts, music & sports to develop residents social skills and to promote an active, healthy lifestyle.
-Trained and managed assistants and other staff.
-Scheduled entertainment and programs that promote resident participation.
-Maintained daily records of activities and residents behavior.
-Set up, coordinate and organize events and parties.
-Oversaw budget
-Kept inventory of all supplies and equipment.
-Created promotional materials for activities and events
UTMB
Correctional Clinical Associate July 2014 -July 2016
-Administrative, clerical, and technical duties
-Monitored the condition of patients, administer medication and collected laboratory samples.
-Obtained vital signs
-Scheduled patients appointments
-Performed EKGs and Visual Acuity Tests -Answered grievances and filed paperwork in patients chart.
-Ordered labs and medication per providers orders.
-Kept inventory of supplies and placed order when needed.
TruCare Living Centers
Administrative Assistant
November 2012-May 2013
-Greet and direct all visitors
-Answer and direct phone calls to the correct department.
-Produced and distributed letters, faxes, & mail
-Develop and maintain filing system.
-Assist in drafting and maintaining the internal policies of the nursing home.
-Assist in hiring & training employees
-Schedule & present in-services.
-Responsible for insuring that each employee licenses’ requirements were met.
-Submit and reconcile expense reports.
-Prepare & mail invoices.
-Maintain the front desk and reception area in a neat and organized fashion.
-Managed daily office operations and maintenance of equipment.
-Assist with insurance verifications and taking payments.
-Maintain supplies inventory.
-Reply to emails, fax or telephone inquiries.
Promoted to Activity Director
May 2013- July 2014
Planned events and recreational activities, such as group events, field trips, and exercise.
-Created plans for each individual by taking into account their health needs, abilities, and general interests.
-Lead activities like arts and crafts, music & sports to develop residents social skills and to promote an active, healthy lifestyle.
-Trained and managed assistants and other staff.
-Scheduled entertainment and programs that promote resident participation.
-Maintained daily records of activities and residents behavior.
-Set up, coordinate and organize events and parties.
-Oversaw budget
-Kept inventory of all supplies and equipment.
-Created promotional materials for activities and events
RELEVANT SKILLS:
-Attention to detail
-Medical terminology
-Insurance verification
-Excellent customer service skills
-Professional and polite
-Positive attitude
-Scheduling
-Great at working with others as a team
-Flexibility
-Phone etiquette
EDUCATION:
-Palestine High School Graduated 2007
Business Education Classes
-Activity Directors Network
Activity Director Certification
-Cartmell Home
Nutritional Aide Certification
References:
Ginger Chavez
Ashley Huffman
Ashley Rangel
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