Customer Service Call Center

Nadeem Ahmad

1-313-***-**** USA

*.*******@*****.***

CSCM - ISCEA

CMILT UK

CPIM - APICS

SAP MM-PP

Oracle R12

Summary

A certified Supply Chain professional with over 20+ years of comprehensive hands-on management and operational experience in multinational and national Industry. This includes core (Supply Chain Management) roles in the areas of Procurement, Production Planning and Control, Material Planning, Inventory Control, Warehousing and Logistics Management.

Over the years I have acquired in-depth knowledge, and technical expertise of managing and planning of customer program and multi projects with particular reference of Supply Chain and Leadership thru which I have contributed in transforming the organization from tactical outfit to strategic supply chain function.

Expert in business analysis with consistent track record of successful implementation of Supply Chain functions and its related technical dimension which improved efficiency, increased productivity and reduced operating costs. Comprehensive knowledge of ERP (SAP ECC and S/4 HANA and Visual Manufacturing) implementation and support

Key Strengths

Supply Chain Management

Procurement and Vendor Development

Program and Project Management

Production Planning and Control

Inventory Management

Warehouse and Logistics Management

Business Analyst and Process Improvement

SAP ECC and S/4 HANA, Oracle R12

Business process documentation

Kaizen and 5S

Team Leadership and Cross Functional

Toyota Production System (TPS)

Customer Service and Account Management

Professional teaching and training mentor

Industry Experience

Consumer Electronics Manufacturing

Ceramic and Construction

Apparel and Fashion

Automotive Manufacturing

Coca Cola Int. (FMCG)

Aerospace Manufacturing

Telecommunication

Professional Experience

Digital World Group Nov-2021- Present

Central Head of Supply chain Procurement

DWP Group is a leading provider of products, service and solutions in the field of Consumer Electronics & IT-Technology, HVAC, and Cement Industry

Create an efficient procurement culture based on strong process, continuous improvement, and team development

Leading team role of ERP-Oracle (R12) implementation and preparing complete business process documents and SOP.

Develop metrics and use data to drive continuous improvement into support of business management and strategy

Manage and mentor the Central Supply Chain Procurement team, including setting performance objectives, regular team meetings and communicating direction and changes, and training

Evaluate, make recommendations, and develop organization-wide procurement policies and procedures for the implementation of standard best practices

Providing insightful analysis of business results leading to problem solving and business improving recommendations

Manage new projects in budget environment, coordinate with internal and external resources, work plan and progress of projects

Staying current on industry trends and surfacing timely opportunities and risks

Managing strategic relationships with key suppliers

Personal organization and self-management

Maintain relationships with internal stakeholders of all levels, as well as external supplier relationships with key supplier personnel focused on working with the company to build a mutually beneficial supply relationship

Apply strategic sourcing practices and manage supplier negotiations to ensure that full benefits are realized and sustained

Build and maintain a strong working knowledge of supply market conditions for the sourcing sub-categories that are being managed, as well as a good working knowledge of the supplier or sub-category offerings

Develop, manage and measure key supplier relationships

To maintain and present to line management, intelligence and market analysis regarding product and service development opportunities

Orient Group of Companies June 2010 – Oct-2021

Head of Procurement and Vendor Development

Leading Manufacturing Group of Home Appliances (Refrigerators, Air-conditioners, Water Dispensers, Microwave Ovens, LED TV), Orient Ceramics, Orient Apparel, Orient Tower, LED Bulb, Blueast Industrial R&D.

Managed 15 direct 100 in-direct reports in 5 functional departments: procurement, vendor development, production planning and control, material planning and management, warehousing / transportation, and customer service.

Established sales and operations planning meetings (SIOP) to discuss annually, quarterly and monthly sales forecast, review projects, and make decisions on non-move and obsolete inventory, optimize resources, manage changes and provide balanced supply response to the demand plan.

Prepared and executed long and short term internal and external material and procurement planning with the coordination of all stake based to ensure fulfill demand plan requirement.

Manage new projects, coordinate with internal and external resources, work plan and progress of work

Managed and executed lean purchase planning of all BOM raw materials, components, general supplies, standard and customize fabrication projects, and plan maintenance, resulting in procurement, product cost and inventory control.

Managed and established strong and confidant business relationship between organization and suppliers.

Continuously, sourcing of new vendors for quality, ensure timely supplies and product cost improvement.

Monitored and controlled vendor ordering and imbursement aging within set terms.

Planned and negotiated, long and short term contract with suppliers and contractors.

Managed and controlled safety stock inventory of domestic, imported raw materials and finished goods to meet un-certainties due to internal and external factors as well to avoid internal and external customer shortages.

Directed annual year end physical inventory passing all internal and external audit requirements for accuracy.

Trained and strongly executed JIT, Kanban, Milk Routing, Kaizen, Mix Lot Production, Visualization, Stock monitoring (Cycle counts), and FIFO etc.

Established ware house layouts, visualization, stacking and internal logistics routes for improving material flow.

Implemented lean initiatives resulting in annualized reduction of material purchased and inventory.

Implemented a SOP for Waste Re-Cycling and defective Polymer Material/Parts that resulted in reduced Raw Material Procurement. Salvaged usable parts in returned/replaced products to be re-used in after sale service that reduced Service Call Completion Aging and saving of inventory cost. Created SOP for residual Freon gas Return-to-Vendor that resulted in Invoice Credit from Vendor.

Analyzed statistical data and reports to ascertain trend in performance, resulting in maximum effective and efficient use of logistical resources.

Managed and controlled annual budget and CAPEX

Deployed, Monitored and controlled Key Performance Indicators (KPI).

Toyota Motor Company May 2007 to Apr 2010chi, Manager Production Planning and Material Control

Achieved successful Run-Out of Toyota Corolla (557L) and Launch of New Corolla (242L) working in collaboration with Sales & Marketing, Product Development, Production and Procurement.

Managed and executed sales and operations planning meetings (SIOP) to discuss annual, quart and monthly sales forecast, review projects, and make decisions on non-move and obsolete inventory, optimize resources, manage changes and provide balanced supply response to the demand plan.

Managed and monitored inventory of parts to control redundancy of running out models and reduce obsolete inventory.

Planned and monitored flow chart of run-out and launch of new model.

Prepared and executed production line-in sequence plan and JIT parts supplies to production line

Managed and controlled master data accuracy and real time accurate transaction in system. Success attributed to improved controls, leverage the ERP (SAP) system

Comprehensive working on Toyota Production System like JIT, Kanban, Milk Routing, Kaizen, Mix Lot Production, Visualization, Stock monitoring (Cycle counts), and FIFO etc.

Coca-Cola International USA Sept 2006 to Apr 2007

SAP Functional Consultant (MM-PP)

Involved in complete Life Cycle implementation of SAP best practices BEV Template (4.7 Enterprise editions SR2.00).

Eagletronics and Goodrich Aerospace (USA-Canada) June 1998 to Aug 2006

Customer Project and Program Manager

Leading business partner of Boeing, Goodrich, Bell Helicopter, Heroux Devtek, and Bombardier-DE Havilland Aerospace

Managed and monitored execution of multiple customer project and program (737X, 777LR, 747, D 8-400, B205, V-8, B-407, Learjet, etc.)

Directly liaison with customers on program execution and status.

Managed and led regular meetings with customer, vendors and sub-contractors

Ensured effective quality assurance and overall integrity of the program.

Focused inwardly on the internal consistency of the program and outwardly on its coherence with infrastructure planning, interfaces with other programs and corporate, technical and specialist standards.

Resolved proactively anticipated issues and initiating appropriate corrective action and bring transparency to build customer confidence.

Managed and monitored program’s budget, expenditure and costs against delivered and realized benefits as the program progresses.

Managed and strongly coordinated with internal (engineering, procurement, production, quality and logistics) departments to ensure timely execution of customer demand.

Maintained and involved with engineering to timely completion and updating of MPS, BOM and process routing of new and continuous program.

Strongly involved with procurement, production planning and control to schedule in timely supplies, to meet on-time customer demand. Strictly monitored customer line-in sequence plan to avoid line stoppage.

Achieved on time production targets and customer delivery rate while also reducing inventory levels.

Monitored internal production capacity planning with anticipated bottle neck and source out to third party contractors.

Managed safety stock inventory of directly procured raw materials including forging/casting and finished goods to meet un-certainties due to internal and external factors.

Managed third party contributions to the program. Coordinated directly with vendors and sub-contractors to ensure timely completion of external process to meet internal and external customers demand.

Monitored web based (Aerovantix) ERP and secure web application (ESIS).

Initiated extra activities and other management interventions wherever gaps in the program are identified or issues arise.

Reported the progress of programs at regular interval to the Program Director.

Worked in ISO 9002 and AS-9002 environment.

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Nortel Networks Corporation of Canada Jan 1997 to May 1998

Customer Service Technical

Leading Telecommunication Company of North-America

Administrated customer service call center and technical

Installation, commissioning and maintenance of telecommunication equipment

Liaison with Nortel Singapore/Canada for technical support

Technical sales support, product presentation to suite customer requirement.

Parts ordering and maintain safety stock as per consumption trend

Education

MS Applied Engineering Physics and Digital Advance Electronics

ISCEA-CSCM: Certified Supply Chain Manager

(International Supply Chain Education Alliance)

APICS-CPIM: (Attended Certification Class Session)

(American Production and Inventory Control Society)

Expertise in Microsoft Office Suite (Excel, Word, PowerPoint, Project)

CILT-UK (Advance Diploma in Logistics and Transport)

Chartered Institute of Logistics and Transport

ERP (SAP, Oracle R12, IndustriOs and Visual Manufacturing)

APICS-CSCP: - In Progress

Willing to relocate

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