Consumer Relations Security Officer

Michael Jeffrey Crowder, Jr.

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Windsor Mill, MD 21244 410-***-****

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Summary of Qualifications

Sixteen years of experience in management and supervision. Trained and experienced in consumer relations, cash systems and handling and personnel training and administration. Seeking to obtain a position where proven experience in personnel management, Human Resources and customer account management are essential in fulfilling the mission and vision of the company. Experience

2nd Shift Manager, Parcel Delivery Express

Elkridge, MD

02/2016 – 03/2021

Manage multiple teams of warehouse personnel in two locations

Payroll, time management, performance appraisals, staff retention, training

Process documentation related to incoming and outgoing shipments

Inventory loss control and shipment management

First Team Staffing, Temp-to-Hire, Parcel Delivery Express Columbia, MD

12/2015 – 02/2016

Placed as a temporary worker with opportunity for permanent hire

Processed payroll, time management, performance appraisals, retention and training of staff

Responsible for reporting issues regarding shipments, tracking and inventory to upper management

Lead employer-directed trainings and seminars

Promoted to permanent full-time employee within 60 days Warehouse Supervisor, United Natural Foods, Inc.

York, PA

01/2013 – 10/2014

Distribute work to warehouse staff

Maintain equipment and product inventory

Monitor staff quality and labor performance

Process weekly timesheets and manage staff levels

Assist with loading and unloading shipments as needed

Identify and document loss of goods

Security Officer, Flagship, Inc.

Baltimore, MD

03/2011 – 12/2012

Monitor and secure commercial business property

Secure premises by patrolling grounds

Monitor surveillance equipment

Inspect building, equipment, and associated property for damage

Report any incidents to management or emergency personnel, as required

Maintained daily activity log, reporting incidents to upper management Michael Jeffrey Crowder, Jr.

7501 Reserve Circle Unit 004

Windsor Mill, MD 21244 410-***-****

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2

Plant Team Lead, General Motors

Arlington, TX

02/2010 – 03/2011

Manage a team of employees of assembly plant

Payroll, time management, performance appraisals, staff retention, training

Process documentation related to product assembly and quality issues

Report issues and process improvements accordingly Floor Supervisor, Prime Medical Supply

Baltimore, MD

01/2008 – 02/2010

Supervise floor and personnel of medical supply warehouse

Organize, pack and ship outgoing product orders as needs arise

Conduct quality assurance checks

Workforce management and scheduling

Responsible for management of staffing and retention Shift Manager, McDonald’s Corporation

12/2004 – 01/2008

Supervision and management of fast food chain restaurant and its employees

Responsible for staff scheduling and food waste management

Cash handling and till reconciliation

Maintain and monitor store inventory

Administer food handling training

Interview, hire and train new employees

Ensure upkeep of store and compliance with state and federal laws Education

Wilde Lake High School, Columbia MD

Graduated June raining and Certifications

Certified Driver, Forklift

References provided upon request

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