Data Entry Secretary Receptionist

MARIA MIRANDA

**** ** ***** ***** *** #B, Yreka, CA, 96097 530-***-**** ***********.**@*****.***

Professional Summary _Well-organized with 14+ years of professional experience in the private and public

sectors. Skilled at dealing with sensitive situations., Self-motivated, excellent

communication and interpersonal skills and the ability to use good judgment, tact, and

discretion in handling confidential information,

Skills © Customer service ‘© Time management skills,

© Budgeting ‘© Multi-Task Management

© Bilingual in Spanish ‘© File/records maintenance

‘* Reports generation and analysis, ‘© Financial records and processing

© Excellent communication ‘© Domestic and Intemational Experience

‘© Customer needs assessment

Education 2002

High School Diploma Mattole Valley Charter School Yreka, CA

Some college (No degree) College of the Siskiyous Yreka, CA

24

ry Worker II Siskiyou County Human Services Department Yreka, CA

Work History 3/13 to 7/21

© Completed intake interviews, determined eligibility for government assistance, Cal-Works and Cal-Fresh benefits, recertification, State Hearings, data entry in state and federal electronic databases, case reviews,review financial assets, property and income. Issuance of cash -aid, voucher assistance, bus passes and homeless assistance.

‘© Was able to effectively respond to customer requests via phone and email, as well as

answer questions and inquiries.

‘+ Entered data into the [Software] system, including payments, account information,

and call logs.

‘+ Answered calls, emails, and faxes per day, responding to

customer inquiries, resolving problems, and informing customers about new

products.

‘+ Processed intake applications for eligibility, face to face interviews,

8/2 to 2/13

Secretary Receptionist Siskiyou County Office Of Education Yreka, CA

‘+ Kept track of attendance, supervised volunteers, and greeted visitors at all museum

events

‘+ Provided support and mentoring to new team members.

‘+ Maintained a high level of professionalism and calmness with all personnel even in

high-stress situations

‘© Kept track of everything.

‘© Participated actively in safety drills by leading others through fire drills and CPR

‘+ Schedule meetings for Teachers

10/08 to V/12

‘Tenant Relations Officer Karuk Tribe Housing Authority Yreka, CA

‘* Maintained housing files for tenants, accepting housing payment.

‘* Housing inspections, tenant complaints, work orders.

© Budgeting classes, maintaining tenant financial information,

‘© Evictions and court proceeding,

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