Positive and upbeat Customer Service Specialist bringing 17+

years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building customer trust to promote satisfaction, resolve concerns and maintain long-term loyalty. I have proven myself as a Leader as a Senior Pastor and Co- Pastor of my church.

Jowancka Mintz

Tier 2 MSS Advisor

Experience

Summary

Assist customers with multi-media

subscriptions, including payments

and canceling subscriptions.

Build ongoing customer relationships.

Advise and assist Tier 1 advisors.

I'm multi-faceted in many areas of

business within the Apple campaign,

iPhone, iPad and iWatch technician,

Apple Pay, Apple Care Agreements as

well as Multimedia Subscription

Services

Assist customers by answering questions,

addressing concerns.

Manage customer conflicts and

challenging situations by staying calm and

accessing internal knowledgebases to

develop strategic solutions

Educate customers, address, and resolve

issues

Tier 2 MSS Advisor

Tier 2 IOS Advisor

Kelly Connect

Transcom

June 2021 to present.

Sept 2019 to Jun 2021

Assisting my fellow Tier 2 advisors by

taking over commitments.

Assist Tier 1 advisors by answering

questions and addressing concerns as

well as taking over cases that are too

difficult for them.

Customer Service Rep

Sitel Corp

May 2015 to Sept 2019

Improved customer satisfaction and

retention by proactively reviewing new

customer accounts and reaching out

to help.

Assisted customers by answering

questions, addressing concerns, and

providing current account information.

Customer Service Rep

Convergys Corp

Jun 2014 to Apr 2015

Greeted customers to facilitate

services, determine service needs, and

accurately input orders into electronic

systems.

Tracked each interaction for auditing,

reporting and training purposes.

Kept abreast of rapidly evolving

cellph9one technology to provide

exceptional support develop proactive

issue resolutions and share benefits of

new technologies.

Informed customers about billing

procedures, processed payments and

provided payment options setup

assistance.

Addressed customer service inquiries

quickly and accurately.

Escalated customer concerns, store

issues, and inventory requirements to

supervisors.

Landscaping Assistant

Land art Solutions

Jun 2013 to Sep 2013

Trimmed shrubbery and trees and

carried out general garden

maintenance.

Read and followed landscaping plans

to install plants and fixtures for

residences and businesses.

Prepared soil and gardens for planting

with mulch and sod

Implemented regular landscaping

schedule to promote optimal growth

and maintain the attractive

appearance of lawns and facility

grounds.

Performed upkeep work for garden

areas and landscaping greenery to

enhance property appearance and

plant health.

Attended seminars and workshops to

learn about natural products, which

delivered successful pest control

results with zero chemicals.

Education

Skills, Abilities &

Leadership

Contact

Active listening

Adaptive team player

Leadership abilities

Quality control

Office equipment proficiency

Courteous demeanor

Inbound and outbound calling

Quality assurance controls

Call center experience

Work at Home experience

I currently am and have been Co-Pastor of my local church Fayetteville Technical

College

Aug 2010 to May 2013

1+910-***-****

adv2wy@r.postjobfree.com 690 Beard Rd Raeford NC

28376

Associate of Applied Science

Contact this candidate