Service Rep Customer
Resume:
Positive and upbeat Customer Service Specialist bringing 17+
years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building customer trust to promote satisfaction, resolve concerns and maintain long-term loyalty. I have proven myself as a Leader as a Senior Pastor and Co- Pastor of my church.
Jowancka Mintz
Tier 2 MSS Advisor
Experience
Summary
Assist customers with multi-media
subscriptions, including payments
and canceling subscriptions.
Build ongoing customer relationships.
Advise and assist Tier 1 advisors.
I'm multi-faceted in many areas of
business within the Apple campaign,
iPhone, iPad and iWatch technician,
Apple Pay, Apple Care Agreements as
well as Multimedia Subscription
Services
Assist customers by answering questions,
addressing concerns.
Manage customer conflicts and
challenging situations by staying calm and
accessing internal knowledgebases to
develop strategic solutions
Educate customers, address, and resolve
issues
Tier 2 MSS Advisor
Tier 2 IOS Advisor
Kelly Connect
Transcom
June 2021 to present.
Sept 2019 to Jun 2021
Assisting my fellow Tier 2 advisors by
taking over commitments.
Assist Tier 1 advisors by answering
questions and addressing concerns as
well as taking over cases that are too
difficult for them.
Customer Service Rep
Sitel Corp
May 2015 to Sept 2019
Improved customer satisfaction and
retention by proactively reviewing new
customer accounts and reaching out
to help.
Assisted customers by answering
questions, addressing concerns, and
providing current account information.
Customer Service Rep
Convergys Corp
Jun 2014 to Apr 2015
Greeted customers to facilitate
services, determine service needs, and
accurately input orders into electronic
systems.
Tracked each interaction for auditing,
reporting and training purposes.
Kept abreast of rapidly evolving
cellph9one technology to provide
exceptional support develop proactive
issue resolutions and share benefits of
new technologies.
Informed customers about billing
procedures, processed payments and
provided payment options setup
assistance.
Addressed customer service inquiries
quickly and accurately.
Escalated customer concerns, store
issues, and inventory requirements to
supervisors.
Landscaping Assistant
Land art Solutions
Jun 2013 to Sep 2013
Trimmed shrubbery and trees and
carried out general garden
maintenance.
Read and followed landscaping plans
to install plants and fixtures for
residences and businesses.
Prepared soil and gardens for planting
with mulch and sod
Implemented regular landscaping
schedule to promote optimal growth
and maintain the attractive
appearance of lawns and facility
grounds.
Performed upkeep work for garden
areas and landscaping greenery to
enhance property appearance and
plant health.
Attended seminars and workshops to
learn about natural products, which
delivered successful pest control
results with zero chemicals.
Education
Skills, Abilities &
Leadership
Contact
Active listening
Adaptive team player
Leadership abilities
Quality control
Office equipment proficiency
Courteous demeanor
Inbound and outbound calling
Quality assurance controls
Call center experience
Work at Home experience
I currently am and have been Co-Pastor of my local church Fayetteville Technical
College
Aug 2010 to May 2013
********@*****.*** 690 Beard Rd Raeford NC
28376
Associate of Applied Science
Contact this candidate