Support Representative Data Entry

Theresa McGee

Menifee, CA *****

951-***-**** ****.*******@*****.***

SALES/CUSTOMER SERVICE PROFESSIONAL

Extensive background in Aerospace and Defense business specializing in Government Contracts. Consistently receives high customer satisfaction ratings. Deadline oriented with meticulous attention to detail. Able to flex supporting an in-office team environment and virtual maintaining highest level of productivity and quality.

SKILLS & COMPETENCIES

SAP (Power User) Sales and Distribution, Material Planning Salesforce Exostar Portal (Administrative Rights) Microsoft Office: Word, Excel, PowerPoint SAP Business Warehouse Team Development Expo Source Pass Quick Quote Agile Documentation Concur SAP Expense Reports B2B Sales

PROFESSIONAL EXPERIENCE

COBHAM ADVANCED ELECTRONIC SOLUTIONS Inc., San Jose, CA April 1992-July 2022

Sr Sales Support Representative V– Missile Systems Division

Provide Sales and Customer Service support for US Customers within government contracts. Process all Return Material Authorization (RMA) requests utilizing SAP Sales and Distribution modules. Track and record RMA request pre and post activity. Purchase order reviews and acknowledgements. SAP Business Warehouse reporting queries. SAP Customer Master module knowledge.

Review high volume RMA customer requests utilizing SAP historical data to determine warranty status

Coordinate RMA request for approval with Program Manager and Product Engineer

Generate and communicate RMA document to customer to return hardware

Record and monitor delivery of hardware from customer

Generate Returns work order in SAP upon receipt of hardware

Create and distribute Evaluation Summary Report to Product Engineers, Program Managers and Quality Engineers

Manage and compile data on RMA log for tracking and scheduling (backlog consisted of approx. 1,500+ units)

Review and disburse 15-20 purchase orders for approval on a weekly basis

Advise acknowledgement utilizing Exostar/Expo portals

Track and record purchase order approvals within internal network filing system

Conduct and maintain quarterly reviews of RMA log and network files for record management

Review and submit Final Evaluations to customer for approvals

Apply purchase order changes in SAP based on Evaluation Summary approvals

Create pricing tables and delivery schedules in SAP

Coordinate rework orders for shipment, create SAP delivery notes

Schedule invoicing upon shipment and create credit and debit memos

Conduct bi-weekly meetings with Supply Chain buyers to evaluate and prioritize returns material backlog. Review current in-queue Quality Notifications

Compile and summarize RMA report queries to six Program Managers

Evaluate and resolve late delivery schedules against suppler score card

Verify Customer Service SOPs related to functional duties and communicate changes to workflow administrator

Additional responsibilities:

Prepare monthly, quarterly, year to date and year end bookings reports through SAP/Business Warehouse

Manage SAP customer master for site location; create, change, and review mapping for accuracy

Assist during absence for Customer Service Lead Supervisor - support all Production orders shipments, process recoupment dollars and invoice per Program Managers request due to month end, critical due dates, and program time constraints.

Authorize companywide Exostar Administrator; creating, designating, and maintaining roles for new and current users

Assign Exostar Administrative rights back-up support for purchase order disbursement and acknowledgements for San Jose site.

Responsible for researching and responding to companies’ website inquiries on current and legacy products. Document inquiries through Sales Force to record and respond to customer.

Maintains certifications and participates on all training policies and procedures that are assigned yearly for certification (U.S. Trade Compliance Training, Trade Compliance Overview for U.S. Sales, and Order Processing: Defense Controls, Code of Conduct Training, Data Breach Security, Preventing Phishing, Physical Security, Safe Remote and Mobile Computing, Labor and Timekeeping, Acceptable Use Policy)

COBHAM ADVANCED ELECTRONIC SOLUTIONS Inc., San Jose, CA October 2018 – December 2019

Proposal Team Assistant – Supply Chain

Accept a temporary role in the Supply Chain planning department. Responsible for obtaining pricing from numerous vendors on piece parts for hardware proposals to our customers/programs. Document and manage internal pricing log by program specific.

Review and research material data history to define approved supplier

Prepare RFQ proposals and submit to suppliers

Engage with Program Managers daily to meet proposal deadlines

Evaluate supplier quotation and generate pricing table in proposal file

Manage and organize all proposals on network folders

M/A-COM INC. (AMP, TYCO ELECTONICS), Los Angeles, CA Nov 1991 - September 2008

Field Sales Specialist

Sales liaison for product lines within nine US and three global sites including New England, Maryland, Westcoast, United Kingdom, and Ireland. Provided sales and technical support for Sales Engineers, Regional and District Sales Managers, Distributors and Representatives in support of Southwestern US Aerospace and Defense customers. Review incoming Request for Quotes (RFQs) entering quote data using SAP. Work closely with Strategic Key Customers resolving technical issues.

Review and process high volume of incoming RFQs

Review Source Control Drawings, technical information for Scope of Work

RFQ data entry to initiate product line bidding process

Prepare and create quotation in SAP for customer submittal

Assist in negotiations on price, lead time and delivery schedule with customer

Perform daily order entry functions in SAP IAW customer Purchase Order

Manage pre/post orders for strategic key accounts to ensure adherence to purchase order contract schedules

Review monthly status reports with Sales Engineers on potential new business opportunities

Attend customer visits to discuss present and future program requirements

Attend Trade Shows and coordination of follow calls on leads

Contribute to new order forecasting; screening Field Sales Forecast, customers input review, and new business opportunities with sales team

Execute monthly, quarterly forecast data from Sales Engineers and Product Line Managers during Regional, District Manager absences

Conduct new-hire Sales Administrator training for 5 offices in US territory

Observe Distributors and Representative Inside Sales ensuring business process and compliance

Compile applicable data for NDA reviews with contracts department with support to customers

Review and implement Overriding Agreements with customers to assure compliance on purchase order contracts in SAP

Responsible for maintaining SAP customer master for assigned territory, new customers, updates, and implementation for improving business practices

Generate new orders bookings and backlog reports for Sales and District Managers

Analyze new orders bookings and shipping reports to summarize commission disbursement to Sales Engineers, Distributors and Representatives

Office Management - Field Sales Office, order supplies, literature, processed payroll, accounts payable and assurance to county policies and procedures

Manage input of timecards in SAP for sales office

Accomplishments

Participate in meetings to improve the RMA process for Cobham's San Diego site; implemented San Jose RMA process with positive results

Sales Force Team Lead participant to establish software implementation to manage forecast opportunities

Sales Force Team Lead Administrator; data processing and direct opportunity ownership

Execute “Last Time Buys” with customers, and coordinate with product line to fulfill requirements

Instrumental role and closure support for 2 sites; Lowell, MA, and Roanoke VA.

Interface daily/weekly with customer and product line on transition

Relocation support to Cobham's Lansdale; gather historical product pricing data for RFQ’s and purchase orders

Acting Field Sales Engineer for 2 years during re-organization

112% of Budget Goal met during closure

Plan & execute the closure of the Los Angeles Field Sales Office & relocation of the new satellite office

EDUCATION

General High School Curriculum, High School Diploma, Santa Fe High School, Santa Fe Springs, CA

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