Customer Service Receiving Clerk

*** ****** ***, **** *******, Ar ***** 901-***-**** *******@*****.***

Gisela Christian

Objective

To grow and expand my knowledge in the customer service and transportation field. I am bilingual, in the English and Spanish languages.

Experience

March 25, 2019, to February 9, 2023 J B Hunt

Capacity Coordinator 2

●Answer multiple calls

●Plan Independent Carriers when needed

●Answer emails with a timely manner and efficient with the details

●Help and assist carriers with load that have issues with claims, if they are delayed by the previous customers

●Keep the account reps updated on our customers loads

●Know how to deescalate an issue with an upset carrier

●Train new cc’s that come in

●Know how to use FM 2 and Host

●Keep my carriers updated through out the day

●Multitask between calls, emails, filling out spread sheets, looking for empties, give advances, and helping my teammates throughout the day.

●Use Excel spread sheets daily

●Microsoft outlook and other Microsoft office programs

Jan 8, 2018, to March 16, 2019-Beaver Lake Distribution Garfield, AR

Receptionist/Customer Service/Sales

●Answers multiple calls and transfers calls as a multi-talented receptionist

●Handles multiple cash and check transactions daily

●Help and assist drivers, trailers, and check VINS and invoices as necessary

●Use different Microsoft office programs, plus QuickBooks, Everlogic

May 4, 2016 to Jan 8, 2018-Ross Dress for Less Rogers, AR

Area Supervisor/Cashier/Stock

Answers Multiple calls and transfers Daily

Handles multiple cash transactions and payroll for the whole store

Manages and tracks schedules of all employees, plus help train and teach employees as necessary

Checks and maintains inventory and merchandising on a regular basis.

July 15, 2013 to March 15, 2015-Academy Sports and Outdoors Rogers, AR

Receiving Clerk/Asset Protection/Cashier/Customer Service

Unload truck, stage merchandise, merchandise newly received products.

Cycle counts, down stock, top stock, planograms, price overrides, safety walks.

Cashier, returns, customer service, answered phones.

Zoned apparel, marked clearance, folding.

February 14, 2013 to July 12, 2013- Fast Pack 1 Arcadia, LA

Cashier/Cook/ Customer Service

Handled multiple cash transactions and payouts

Cooked well over 300 or so meals and dishes

Instrumental in opening and closing on several occasions

Was able to provide excellent customer service on a daily basis

November 8, 2008 to November 3, 2012- Fast Pack 3 Gibsland, LA

Cashier/Cook/Customer Service

Handled multiple cash transactions and payouts

Answered multiple calls, and orders at a consistent rate

Made sure the store was open and closed properly whenever possible

Cooked over 1,000 meals and dishes over the course of several years

February 4, 1998 to April, 1, 2000- Walmart Rogers, AR

Cashier/Customer Service

●Provided satisfactory customer service and support

●Was able to multitask answering calls and helping follow coworkers

●Helped in all aspects of the store, ie, Deli and photo lab

●Helped maintain and control cashier and customer service support

Education

1994 – 1998 Rogers High School Rogers, AR

References

References are available upon request

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