SHANNA DENIS

*** ****** *** ********, ** · 612-***-****

adv2vm@r.postjobfree.com

Self motivated customer service professional with 30 successful years’ providing exceptional services to internal and external customers. Leaders are impressed by verbal and written communication skills which are coupled with advanced interpersonal skills. Recognized for the ability to comprehend in a fast-paced environment while maintaining excellent customer service under pressure. Acknowledged by teammates for responsiveness and strong organizational skills. Sought after by customers for the ability to troubleshoot and find solutions.

EXPERIENCE

9/2020 – PRESENT

OWNER, ONE GAL AND A BRUSH

In 2020 I changed the structure of my business to OTR Trucking/Transportation. I am responsible for acquiring expedited loads, timely pick up’s and deliveries. Making sure that the products are delivered on time and in proper order.

8/1999 – 9/2019

OWNER, ONE GAL AND A BRUSH

Started my own business painting houses. I was successful in acquiring jobs through word of mouth based on clients being extremely happy with the outcome of the jobs. In 20 years I have never had to advertise because my clients were so happy with my work.

8/2007 – 9/2019

BOOKKEEPER, GTS, LG&C PROPERTIES, TRESSA ENTERPRISES

Responsible for collection of all trainer invoices and expenses. Examine all invoiced hours and expenses to ensure that they were allowable and correct. Communicating with trainers regarding errors.

Accurately enter all information into Quickbooks.

Prepare and execute weekly payroll for all trainers.

A/R - Collection of all rents due, late fee’s and deposits for each property.

A/P – Responsible for making sure the Bills for each property was paid monthly and on time.

Preparation of all deposits and made sure the deposits were made daily to multiple financial institutions.

Monthly reconciliation of all accounts.

Responsible for making sure that all, books, accounts were ready to push to the accountant for yearly tax preparation.

3/2000– 8/2007

OFFICE AND ADMINISTRATIVE SPECIALIST, state of minnesota

Field 200+ customer telephone inquiries daily; expedite orders based on customer requirements.

Assisted customers to obtain required state issued permits.

Responsible for the purchase, maintaining and lending of vehicles for the staff vehicle loaner program.

Created written call procedures for the stormwater and EPAS systems.

Established the procedure of issuance of Stormwater permits according to the state rules and regulations.

Submitted recommendations to management and staff for the EPAS which resulted in ability to capture targeted audiences and improve overall efficiencies.

Department Document Controller.

EDUCATION

12/ 1991

CERTIFICATE, Minnesota School of Business

Graduated with 3.5 GPA

SKILLS

Exceptional communication skills

Extensive Internet skills

Completed multiple customer service courses

Typing 60 WPM

Strong 10 - key ability

ACTIVITIES

Providing excellent customer service is what I have always had passion for. I believe that it is one of the best ways to brighten a day or put a smile on a persons’ face. I have won several awards for customer service including but not limited to:

Best Customer Service Representative 2003, 2004, 2005, 2006 State of MN

Outstanding Employee 2003, 2004, 2005, 2006, State of Minnesota

Achievement Award 2004, 2005, 2006 State of Minnesota

Best Customer Service Representative 1997, 1998 GN Resound, Inc

Most Outstanding Employee 1999, 2000 GN Resound, Inc

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