Customer Service Professional

VICTORIA LUCKETT

***** *, ***** ******, #*, Inglewood, SSE: fun 102 e gmail, Cony

Direct 323-***-****, virckett?7@gmaitcom SC Or pic

SUMMARY —

Customer Service professional With 10 years of experience interacting with the public. Strong team p' as a

and leader. A proven and verifiable record for utilizing strong communication skills to enhance organization:

efficiency. Committed to quality performance with an ability to learn new procedures quickly.

« Customer Relations ¢ Safety Inspection J ¢ Passenger Interaction

+ Inventory * Incident Analysis / ¢ Records Management

¢ Crisis Communication Effective Coaching ¢ Administration

QUALIFICATIONS

+ Able to provide high level customer service and client relations based on outstanding communication and

interpersonal skills

+ Competent using software including: Windows, Word, PowerPoint, E-mail, and the Internet

* Work well as a team member or independently

¢ Mediation and problem-solving skills

+ Able to follow company protocol, policies, and procedures

+ Friendly, outgoing Personality, and compassionate about helping others

s RELEVANT EXPERIENCE

Lobby Ambassador 07/2016 ~ 01/2019

Absolute Security International

¢ Maintain high-level knowledge of the company’s vision, mission, brand goals and high-level talking points

+ Proactively greeted Suests within the lobby, direct sign-in process, and Tespond to any requests or support

needs — 3

‘Or guests and visitors A

low and guest queues within th lobby; acknowledging all guests quickly and perform

minimize wai e z ‘

0/2014 ~ 07/2016

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