General Manager Customer Service

Eugene L Cain

***** ********** *****, ****** ***** 77338

Mobile: 281-***-**** Email: **********@*****.***

PROFILE: Seasoned Regional Director seeking new challenges in an organization that offers stability, professional development and financial opportunity.

PROFESSIONAL CAREER SYNOPSIS:

Top producing Professional with 25 years of experience in restaurant operations, customer service, P&L responsibilities, marketing and loss prevention.

Team leader - well respected throughout the industry as demonstrated with a 97.8% team member satisfaction rating in conjunction with a 14.6% Management turnover. Sought after general manager to work with at time of advancement opportunities within the organization.

Maintains customer satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings, initiating improvements and building relationships with preferred customers shown by an 87% customer satisfaction rating.

Establishment of a safe, secure and healthy facility environment by following, enforcing sanitation standards and procedures, and complying with health and legal regulations.

Proficient leader in all aspects of staff management to include: hiring, training, communicating job expectations, motivating, delegating, disciplining, work scheduling, orientation of new staff and monitoring productivity for purposes of promotion or change in status.

Utilizes comprehensive industry knowledge, familiarity with diverse cultures and personalities and an enthusiastic personality to quickly map out management needs and initiate appropriate solutions.

Proven ability to prioritize and organize tasks throughout multiple locations, delegate and coordinate activities, manage teams, set and achieve goals, meet deadlines, maintain budgets, and enforce company policies and procedures.

EMPLOYMENT HISTORY:

Director of Operations: Brewingz (05/01/2015 – Present)

Responsible for hiring and training 4 Area Directors, day to day operations of 23 locations, opening of 6 new

stores in Houston and San Antonio market. Annual sales volume of 35 million dollars and a staff of 65

Managers and General Managers. Create and implement new menus for Food as well as Beverage.

Report directly to V.P. Create quarterly as well as yearly budgets.

Area Director – Wings ‘N More, BreWingZ (12/2011 – 05/2015)

Weekly General Manager Meetings as well as quarterly safety meetings, store audits and Q.S.C.

evaluations. Performance appraisal for all management staff, P&L reviews on monthly basis.

Hiring of all Managers and General Managers. Managed 6 locations with 10 million dollars annual sales.

General Manager – Wings ‘N More (06/2010 – 12/2011) Hiring and Training of

all staff members, new store opening at Baytown, weekly inventories and P&L, labor management, purchase of all

Food and Beverage.

Manager – Hooters – (07/2008 – 06/2010) Hiring, Training, Local store Marketing, Schedules,

Inventories, Shift Management, weekly P&L report.

Area Director – Bennigans – (07/2004 – 07/2008) Hiring all management staff for 10 units,

Monthly General Manager Meetings, quarterly Q.S.C. audits, performance appraisal on 40 managers every 6

Months, P&L reviews each month.

General Manager – Bennigans – (07/1993 – 07/2004) Hiring and training of all hourly staff,

Responsible for training of all M.I.T. in southern Houston, weekly P&L statements, all store inventories,

Purchasing of all food & beverage items.

Awards:

General Manager of the Year – 1995, 1996, 2001, 2002

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