SHAUNICE J. PRINCE

Palo Alto, CA *****

415-***-****

Summary of Qualifications:

Over 15 years of experience providing customer service/administrative support

Quick Learner, willing to follow through, coordination and management of multiple projects as assigned

Extensive knowledge and familiarity payroll and scheduling

Problem solving abilities and Multi task oriented

Ability to interface with diverse personalities and various backgrounds Employment History:

Taste Buds Kitchen - Palo Alto, CA 06/2022 - 12/2022 Office Manager/Event Coordinator

● Point person for all things office related

● Organized meetings and vendor appts

● Actively involved in the planning and execution of all client events

● Remain updated on all professional knowledge of the menus and recipes to share with new/potential clients

● Design and implement office policies and procedures

● Created a guide to support the operation of the office

● Ensure filing systems are maintained and current

● In charge of pay roll and scheduling

● Organize orientation and training of new staff members

● On call point person for all scheduled employees

● Coach, mentor, and discipline of subordinates

● Allocate tasks and assignments to subordinates and monitor their performance

● Prepare operational reports and schedules to ensure efficiency

● Monitor and maintain office supplies inventory

● Handle all customer inquiries and complaints

● In charge of submitting invoices after every event

● Ensure security, integrity, and confidentiality of data

● Maintain a safe, secure, and pleasant work environment Northwood Design Partners - Union City, CA 09/2021 - 5/2022 Office Manager/Personal Assistant

● Answer phones

● General email correspondence with customers and vendors

● Set up meetings via Zoom/Teams

● Rearrange file system

● Schedule pickups and deliveries with FedEx/UPS

● Arrange for outgoing/incoming shipments

● Place orders from material suppliers

● Enter purchase orders into QuickBooks

● Send PO's and follow up on PO’s to vendors

● Prepare bid sheets for fabrication orders

● Create job files

● Create Material Certificates as required

● Print packing slips for outgoing shipments/deliveries

● Prepare Bills of Lading for outgoing shipments

● Create invoices for shipments/deliveries

● Send invoices to customers via preferred method-mail or email

● Update both production schedules

● Coordinate with shop for outgoing orders

● Receive and process mail

● Enter vendor's invoices into appropriate QB

● File vendor's invoices into appropriate payables file

● Enter orders/payments/invoices into QB

● Receive and review time sheets for both offices

● Process payrolls in ADP

● Purchase tools and supplies for the shop/warehouse

● Any other administrative tasks as needed

Windows&Beyond – Palo Alto, CA 01/2021 –05/2021

Office Administrator (Contract via Office Team)

● Help set up new accounts using TheLink

● Responsible for keeping show room clean

● Answer high volume of calls

● Scheduling of show room/home visits and Appts

● Mail room data entry, shipping/labeling through UPS, FedEx, and/or SAIA

● Pleasant and courteous front desk manner at all times Port of Redwood City – Redwood City, CA 01/2018 – 06/2020 Receptionist (Contract via Office Team)

● Help maintain order in the reception lobby

● Responsible for replying to various e-mail requests in a professional and timely manner

● Answer high volume of calls

● Scheduling of conference rooms and meeting invites for multiple people through Outlook

● Mail room data entry, shipping labeling through UPS and/or FedEx

● Pleasant and courteous front desk manner at all times City of San Carlos – San Carlos, CA 06/2017 – 12/2017 Accounting Tech Consultant (Contract via Office Team)

● Handle all business registration matters

● Responsible for replying to various e-mail requests

● Answer high volume of calls

● Set up new businesses using PSI

● Print and mail out registration certificates

● Take payments at counter

● Mail out hundreds of business renewals every first week of the month

● Help create invoices for the city using Munis

● Print numerous checks for different entities

Silicon Valley Bank – Palo Alto, CA 12/2016 – 6/2017 Receptionist (Contract via Office Team)

● Help maintain order in the reception lobby

● Responsible for replying to various e-mail requests in a professional and timely manner

● Greet visitors and supply building access badges to employees, visitors and contractors

● Answer high volume of calls

● Deal with client registration via Passage Point Client,

● Create Wi-Fi credentials as needed

● Scheduling of conference rooms and meeting invites for multiple people through Outlook

● Mail room data entry, shipping labeling through UPS

● Seamlessly adapted to periodic changes in bank procedures due to the remodel of the new branch

● Pleasant and courteous front desk manner at all times Qualys – Redwood City, CA 9/2016 – 10/2016

Receptionist (Contract via Office Team)

● Make labels for file cabinets

● Maintain office supplies

● File away papers for payroll

● Assist other office personnel

Pribuss Engineering – South San Francisco, CA 8/2016 – 9/2016 Receptionist (Contract via Office Team)

● Answer phones/Transfer calls

● Make labels for file cabinets

● Maintain office supplies

● Mail out invoices

● Receive mail and distribute to proper departments

● Set up appointments with OnTrack and UPS

● File away paid invoices

● Assist other office personnel

California Water Service – San Mateo, CA 4/2016 – 6/2016 CSR (Contract via Office Team)

● Answer phones

● Set up appointments to meet service men

● Take payments over phone and in person

● Create new accounts

● Cancel water services

● Maintain office supplies

● Help construction workers rent water meters

● Help customers with courtesy adjustments if they had a leak

● Help families apply for low-income forms

TC Transportation, Inc. - Hayward, CA 12/2014 – 12/2015 Accounts Receivable and Collections Administrator

● Customer Service

● Answer multi-line phone system

● Enters all accounts receivable checks and prepared for deposits

● Oversaw all collections and made phone calls to collect past dues

● Generated invoices weekly, approximately 200 a week

● Schedules and coordinated pick-ups with customers and dispatch for shipping

● Assist other office personnel

● Email customers regarding proof of deliveries, collections, and questions

● Maintain office supplies

● Maintain office cleanliness

Schools:

Canada College San Mateo, CA 8/2018-Current

Skills :

Answering phones, filing, typing, MS Word, Excel, cash handling, data entry, and general office skills.

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