Data Entry Customer Service
Resume:
Robin Gregg
Highly motivated, energetic, and respectful coworker and would love to be a part of a winning team!
Ridgefield, WA 98642
*************@*****.***
Logistics Coordinator
USNR, LLC - Woodland, WA
April 2022 to January 2023
Responsible for accurate and timely processing of domestic and international shipments. Create and Complete documentation for customs clearance and updating ERP system. Prepare BOL’s for all LTL and FTL shipments. Communicate with Sales, Purchasing, and Customers to assist in providing timely delivery of machines and parts to customers worldwide.
Load Planner
Gulick Trucking - Vancouver, WA
March 2021 to February 2022
Receive rate confirmations from customers, and enter into TMW system for dispatching. Schedule all deliveries, and manage every detail of the delivery before it reaches the dispatchers desk. Resolve issues involving scheduling, or conflicts with temperature settings, or multiple locations, wrong PO#'s, etc.
Scan and enter each order into Tributary Index for records.
Answer multi line phone system, and deal directly with customers as well as drivers. Sign rate confirmations, and send back to customer for agreements on future work rates. Work with drivers in order to record detention times, and all details to ensure they are paid properly for any wait time.
Proof planning worksheet, and constantly make adjustments, to ensure we will be on time, and have proper equipment with driver available.
Fleet Manager
Mitchell-Bros Truckline - Vancouver, WA
May 2015 to July 2020
• Plan and execute routes for daily deliveries for 20-25 trucks.
• Communicate closely with customers regarding any delays or changes.
• Manage drivers hours, and time off, according to DOT regulations
• conduct performance reviews within time frames.
• Monitor driver deliveries through GPS to ensure drivers are using most efficient route, watching closely for traffic, and potential issues throughout.
• Able to keep calm, and react positively during stressful and rapidly changing circumstances. • Monitor free time at port for loads and per-diem for containers that are out on interchange. • High accuracy data entry, with radical attention to detail
• Strong organization and time management skills.
• Able to prioritize tasks in order of urgency and necessity
• Good interpersonal skills, able to work with diverse group of people without conflict. • Coordinate with broker, freight forwarder, and shipping agents.
• Review shipping documents. Ensure that hazardous documents are in place and correctly filed.
Dispatcher
Mitchell-Bros Truckline
July 2012 to May 2015
• Dispatcher covers for the fleet manager in all duties as necessary
• Sent dispatches to drivers the night before for early starts
• Made changes to the final dispatch sheet as necessary for last minute emergency changes • Worked closely with fleet manager and operations to advise of any changes
• Knowledgeable in common practices at the railroads to instruct drivers how to get in and out and procedures
• Maintain proper records and note specialized equipment when needed
• Ability to choose the right driver for specific job ie: some are more experienced than others. • Oversee scheduler and account manager, and be the back up
• Help drivers to calculate load weights and distribution on the proper axles, suggest adjustments such as moving the 5th wheel, or send back to shipper for proper adjustment to meet weight regulations.
Account Manager
Mitchell-Bros Truckline
May 2009 to July 2012
• Receive and enter data from rate sheets into AS400 computer system, ensuring every detail is accurate • Discuss workload with dispatcher and fleet manager to know what type of orders are okay to accept for the capacity of our trucks for the day/week/month.
• Speak with freight forwarders, and brokers on the phone and via email on a regular basis to keep them up to date on all progress
• Monitor freight for arrival/ free time/ and per-diem costs
• Always anticipating red flags that could turn into issues down the road, and bring to attention immediately.
• Notify customers of steamship lines current equipment shortages and keep them up to date
• Notify customers of turn times at terminals and depots as a way of warning, and preparing them, for potential issues.
• Built a strong rapport with customers, managers, and coworkers alike.
Education
GED
Spokane Falls Community College - Spokane, WA
April 2008 to May 2008
Skills
• Microsoft Suite Radical attention to detail Strong customer service High accuracy data Multi-tasker • Account Management
• Freight Experience
• Logistics
• Transportation Management
• Supply Chain
• Transportation Management Systems
• Procurement
• Management
• Computer Networking
• Negotiation
• Warehouse Management
• Leadership
• Supervising experience
• Customer service
• SAP
• Process Improvement
• Warehouse Management System m
• English
• Microsoft Office
• Operations Management
• Multi-line Phone Systems
• Microsoft Excel
• Administrative experience
• Microsoft Word
• Clerical experience
• ERP Systems
• Order Entry
• Inventory Control
• Warehouse Experience
• Pricing
• Windows
• Continuous improvement
• Time management
• Communication skills
• E-commerce
• Computer skills
• Strategic Planning
• Forecasting
• Quality Assurance
• Business Development
• Dispatching
• Warehouse Distribution Experience
Certifications and Licenses
Driver's License
Certified DOT haz mat training
Contact this candidate