Data Entry Customer Service

Jacquelyn Simmons

Augusta, GA *****

706-***-**** *************@*****.***

Professional Summary

College graduate with an associate degree. Administrative experience in office and medical environments; including an externship. Has over 8 years working in a medical environment. Driven and detail-oriented, experienced in scheduling, data entry, and customer service. Skilled in the most recent desktop management software and customer service. CPR and BLS certified. Professional Skills

Customer Service, Effective Communication, Data Entry, Accounting, Customer Service, Documentation, Residential and Long-term Care, Organizational, Filing, Administrative Proficiency, Microsoft Office and Google Suite Products, Research, Time Management, Dependability, Record Keeping, Conflict Resolution, Sales, Direct Patient Care, Retrieving Vital Signs, Collects Specimens and Maintaining Files.

● Drafting business documents, marketing plans and presentations.

● Understanding and explaining management functions of planning, organizing, leading, and controlling.

● Understanding and explaining customer service.

● Understanding and applying basic accounting principles.

● Exhibiting proficiency with general ledger software.

● Understanding and applying, hiring, training, payroll and workplace safety.

● Exhibiting proficiency with the creation of spreadsheets.

● Completing professional portfolios.

Education

Associate of Occupational Science: Business Administration, Miller-Motte College - Augusta, GA Graduation Date: 11/2021

Employment Experience

CNA, Just Like Family - Augusta, GA, 09/2022 - Current

● Maintains responsibility for basic care services such as bathing, grooming and feeding, assisting nurses with medical equipment and checking patient vital signs.

● Provides patients important social and emotional support. Provides vital information on patient conditions to nurses. Accurately documents activities, vital signs, etc. CNA, Consolidated Medical - Augusta, GA 03/2015 - Current

● Provides intermediate level nursing care to patients. Measures vital signs, height and weight. Collects specimens and monitors capillary blood glucose. Performs simple dressing changes. Transports patients, supplies and equipment.

● Based on competence credentialing, develops and maintains cross trainable skills related to direct patient care. Participates in activities to learn the principles of nursing (assessing, planning, implementing and evaluating care). Maintains work operations by following policies and procedures. Provides caregiving services in accordance with an established plan of direct care for the personal needs and comfort of clients.

● Trains new hires, answers a multi-line phone, schedules appointments and maintains files. Extern, Patterson-Brown & Associates - Augusta, GA, 10/2021 - 12/2021

● Performed general office duties such as answering a multi-line phone and transferring calls, scanning, printing and faxing documents. Utilized Microsoft Office Products.

● Organized the office and served as the point of contact. Responded to emails. Scheduled appointments and meetings. Developed and maintained a filing system specific to the business. Created and maintained inventory, ordering office supplies as needed.

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