HEATHER D. RUIZ / ROMAN

** ****** ***** *******, ** 08527

Cell Phone-917-***-**** Email: adv2rs@r.postjobfree.com

Professional Strengths:

A Practice Manager with over 26 years’ experience in Medical/Surgical Office Operations within fast-paced environment, ability to lead and motivate employees. Familiar with all aspects of daily business operations including Personnel, Human Resource issues, Payroll and numerous other administrative functions. Ability to multi-task as well as handle stressful situations with ease and grace. I consider myself to be a loyal employee that give s 150% to the company I work for.

Professional Experience:

Cardiovascular & Thoracic Surgery Associates

Las Vegas, NV 89128

Practice Manager 07/2013- 07/2016

Responsible for planning, developing, organizing, implementing and directing day to day functions of the clinic, its programs and activities/

Implementation of written policies and procedures that govern the operations of the clinics.

Conduct performance evaluations for staff positions.

Interprets the practice’s policies and procedures to employees, patients, family members, government agencies, etc. as necessary.

Reviews the practice’s policies and procedures periodically, at least annually and makesrecommendations to assure continued compliance with current regulations.

Consults with market Manager, practice supervisors and staff concerning practice operations, problem solving and service improvement.

Makes written and oral reports and recommendations to leadership concerning the operations of clinics.

Maintains an adequate liaison with patients.

Ensures the public information describing the services provided is accurate and fully descriptive.

Reviews and develops a plan of correction for deficiencies noted during survey inspections and provides written copy of such plans to leadership

Makes routine inspections of practices to assure that established policies and procedures are being implemented and followed.

Maintains a good public relations program that serves the best interest of the practice and the community alike

Maintains an excellent working relationship with the medical profession, providers, and other health related facilities and organizations.

Assists in setting the tone and atmosphere of the practice and creating a Healthy Work Environment

Assumes the administrative authority, responsibility and accountability of directing the activities and programs of the market/division.

Responsible for the development and maintenance of the practice budget.

Recruits, interviews, selects and hires practice personnel, supervisors and staff members.

Assures that an adequate number of appropriately trained professionals and personnel are on duty at all times to meet the needs of the patients,

Track all provider licenses and certificates to ensure all current

Familiar with all aspects of credentialing providers

Maintains CAQH for providers

Track surveys to assure quality of care and patient satisfaction is met.

Practice and adhere to the “Code of Conduct” and company mission/value statements.

Cardiovascular Surgery Associates: Las Vegas, NV 89102

PRACTICE MANAGER 01/2009- 07/2013

Ability to prepare, analyze and report monthlyfinancial statements to the president and providers.

Knowledge of AR/AP, system to ensure accurate recording.

Knowledge and understanding of Payroll, Employee Health Insurance, Medical & Dental as well as Cobra, FMLA, Pension Plan fund, 401k Plan, Health Savings Account and processing employee loans

Knowledge of reimbursement models of managed care companies and general reimbursement methods of insurance carriers – post and record daily cash receipts vial mail and over the counter.

Ability to supervise large number of employees with professionalism while building strong employee relationships.

Knowledge of personnel policies and procedures that conform with national and state laws

Ability to prepare meeting agendas and conduct meetings with diverse group of individuals, i.e... Joint committee meetings, physician & employee meetings.

Cardiovascular Surgery Associates: Las Vegas, NV 89102

OFFICE MANAGER 02/1996 -01/2009

Knowledge and understanding of day to day operations of a medical practice- managing an office staff of 25 employees i.e... Medical Assistants, Front office Staff, Referrals Dept., Data entry, more recently the Billing / Coding Department and Allied Health staff.

Trained new employees in medical office procedures related to Front office, Medical Records, Medical Assisting and in-office testing

Supervise and initiate actions such as training, transfers, disciplinary measures and discharges.

Assist physicians with everyday needs as required.

Familiar with Medical terminology

Created schedules for clinic time for physicians as well as staff. Created template for referring physician offices to follow as a reference guide for records according to patients diagnosis

Conferred with upper management to identify, plan and develop methods of operation and procedures to obtain greater efficiency, which included the coordination of functions between departments.

Ability to communicate effectively with physicians, employees, patients and family member as well as anyone else who has contact with the organization.

Responsible for daily deposits Ø Familiar with Electronic Health Records set-up and planning and implementation.

Experience in organization, set up and maintenance of satellite offices. Designed floor plans to efficiently accommodate physicians and staff in new locations. Purchased furnished and personally helped create these spaces

MountainView Cardiovascular Surgery Associates

Las Vegas, NV 89128

Practice Manager 07/2013-7/2016

* Establish and implement effective workplace procedures

* Ensure policies and best practices are up to industry standards and government regulations

* Hire, train and monitor administrative stuff

* Organize patient records using electronic health records keeping

* Supervise daily practice operations such as billing, debt collections, security and occupational health and safety

* Monitor the inventory for medications and medical equipment and organize for resupply

* Interact with patients and address their complaints

* Coordinate regular staff meetings and performance reviews

* Collaborate with Physicians to develop business strategies and patient services

Focus Mental Health Solutions: Las Vegas, NV 89101

Manage and oversee the business affairs of the mental healthcare practice

Supervise and oversee the overall staff performance

Screen and interview candidates for job openings for staff/ancillary staff and physicians

Provide training and educational material for staff

Ensure legal obligations are met at all times

Handle patient complaints and concerns

Greet patients who enter the facilities with warmth

Maintain updated medical records of patients

Manage pension/ retirement plan

Perform all payroll duties and employee health benefit deductions

Any other tasks needed to maintain the work flow within the practice

Credentialing physicians, handling very secure and sensitive documentation

Obtaining and maintaing malpractice insurance for all providers

References:

Howard Rattigan (previous Administrator) 702-***-****

James Daugharthy, M.D. 702-***-****

Azin Azma, M.D. 913-***-****

Maurice Pockey, M.D. 702-***-****

Personal References:

Taryn Spindler, Home Health Owner 702-***-****

Lorraine Kossol, APN 702-***-****

Dawn Willard, APN 702-***-****

Contact this candidate