PROFESSIONAL
SUMMARY
Resourceful candidate able to handle diverse job requirements and meet
company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries. Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate the job. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
SKILLS
Google Docs
Loading and Unloading
Microsoft Office
Material Handling
Microsoft Outlook
Wrapping and Boxing
Microsoft Excel
Shipping and Receiving
Product Verification
Order Picking and Processing
Complex Problem-Solving
Operations Support
Warehouse Operations
Materials Handling Safety Training
Assembly and Production
Occupational Health and Safety
General Housekeeping
Quality Assessment and
Assurance
Health and Safety
Organized Paperwork
Restock Shelves
Cash Register Operation
Investigating Discrepancies
Team Meetings
Organization and Categorization
Update Accounts
Serve Customers
Audit Inventory
Purchase Order Review
Corrective Actions
Logistics
Leadership
Troubleshooting
Mathematics
WORK HISTORY
Warehouse Associate / Randstad - Countryside, IL / 03.2023 - Current Prepared orders for shipment by picking, packing, and labeling merchandise.
IRSHA CRAWFORD
***************@*****.*** 773-***-**** Berwyn, IL 60402 Picker/shipping Supervisor and Trainer / Quiet Logistics(Bluecrew App) - 1333 N Hudson / 08.2022 - Current
Supervised shipping team of hundreds of employees. Pulled, verified, and packaged items for shipment. Conducted training programs with employees to promote familiarity with company products and applications.
As a Bluecrew associate I accept and have done gig work assigned to schools, and senior residential housing as a caterer, server, kitchen help in which I have obtain a IL FOOD HANDLERS certificate Private Elderly Caregiver / James Graham - Chicago, IL / 10.2021 - 11.2022
Developed and implemented individualized care plans to cater to client needs and better assist.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Transported individuals to events and activities, medical appointments, and shopping trips.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Provided compassionate and patient-focused care to cultivate well-being.
Assisted with daily living activities, running errands, and household chores.
Transported clients to and from medical appointments with safety and efficiency.
Provided safe mobility support to help patients move around personal and public spaces.
Entrusted to handle confidential and sensitive situations in professional matter.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Maintained clean, safe, and well-organized patient environment. Completed regular check-ins and progress report for each client. Entertained, conversed, and read aloud to keep patients mentally alert. Offered companionship and kindness to elderly patients. Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
I was a personal caregiver for a family member for a couple years who had stayed for a Cancer and has since been admitted into hospice, in which during this time I have obtained a Caregiver certificate Cashier Supervisor / Marianos - Western Springs, IL / 06.2022 - 08.2022 Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support. Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers. Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
Mentored team members to enhance professional development and accountability in workplace.
Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities. Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Built positive relationships with customers to increase repeat business. Resolved customer complaints quickly to maintain customer satisfaction. Quickly and accurately counted drawers at start and end of each shift. Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
Dispatcher/office Manager / Sureway - Chicago, IL / 02.2016 - 03.2022 Evaluated employee records and productivity and submitted evaluation reports.
Updated reports, managed accounts, and generated reports for company database.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Maintained computer and physical filing systems.
Created, maintained and updated filing systems for paper and electronic documents.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Coordinated special projects and managed schedules. Established team priorities, maintained schedules and monitored performance.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Improved safety procedures to promote employee well-being and safety and protect company from potential liability. Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Coached new hires on company processes while managing employees to achieve maximum production.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement. Developed and maintained successful relationships with vendors, suppliers and contractors.
Managed office operations while scheduling appointments for department managers.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Identified and communicated customer needs to supply chain capacity and quality teams.
EDUCATION
Northwestern Business College - Chicago, IL
NA: AAS Degree in MAA
Completed 2 years of medical assistant studies
CERTIFICATIONS
Caregiver certificate - exp
Il State Food Handlers certicate
Food service - 02/2023 to 02/2026
Caregiver certification 2023 to current