Remote Customer Service
Resume:
MICHAEL L OWENS
Redford, MI *****
********@*******.***:
Summary of Intent:
To apply my computer skills, electrical training, technical skills and years of management experience in a customer service technical environment to ensure growth and continued satisfactory service to loyal patrons.
Professional Experience:
GiGcx: Remote Customer Service Represenitive: TurboTax : November 2022- Pressent. Seasonal : Assist customers with questions concerning TurboTax products and services, assist with non related tax issues.
LiveOpps: Remote Customer Service Represenitive: Bed Bath and Beyond: April 2021- Present : Assist customers with online orders and product information
International Quality Control: February 2020-present.I check parts at the Dearborn Truck Plant to assure quality standards are being adhered to. I have just been assigned to the New all electrical Plant where we build the new F150 Lightning all electric truck as a shift leader.
Sun Communities: Jan 2019- August 2021: Groundskeeper/Maintenance- Conduct home repairs, maintaining grounds cleanliness and beautification.
Planet Fitness corporation: August 2021- January 25,2022: Overnight Supervisor/ MSR(Member service Rep). Manage overnight personnel, assist with memberships and overnight cleaning
Convergys Corp - 2005-2006
Technical support
Resolving customer issues and troubleshooting the GM ONSTAR system.
IBEW Local 58 Union- 2000-2005
Apprentice Graduate, Journeyman Graduate, BICSI Level 2 Installer, Fiber Optics: Installing and terminating voice, data and fiber optic cabling on 110 and 66 block
Owens Maintenance,Inc. Owner/Operator-2008-Present
Full service commercial and residential
lawn care and snow removal company,
which employs six workers and has yearly continued success in sales, contracts and growth.
Central Missouri State University- 1990
Associate of Arts: Industrial Arts and Technology
West Virginia State University- 1992
Teaching Certification
Macomb Community College- 2007
Cisco Programming, Networking:
A+ Certification
OMEGA PSI PHI FRATERNITY est. 1911: Member Since 1989.
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