MICHAEL L OWENS

***** *******

Redford, MI *****

313-***-****

adv2pg@r.postjobfree.com:

Summary of Intent:

To apply my computer skills, electrical training, technical skills and years of management experience in a customer service technical environment to ensure growth and continued satisfactory service to loyal patrons.

Professional Experience:

GiGcx: Remote Customer Service Represenitive: TurboTax : November 2022- Pressent. Seasonal : Assist customers with questions concerning TurboTax products and services, assist with non related tax issues.

LiveOpps: Remote Customer Service Represenitive: Bed Bath and Beyond: April 2021- Present : Assist customers with online orders and product information

International Quality Control: February 2020-present.I check parts at the Dearborn Truck Plant to assure quality standards are being adhered to. I have just been assigned to the New all electrical Plant where we build the new F150 Lightning all electric truck as a shift leader.

Sun Communities: Jan 2019- August 2021: Groundskeeper/Maintenance- Conduct home repairs, maintaining grounds cleanliness and beautification.

Planet Fitness corporation: August 2021- January 25,2022: Overnight Supervisor/ MSR(Member service Rep). Manage overnight personnel, assist with memberships and overnight cleaning

Convergys Corp - 2005-2006

Technical support

Resolving customer issues and troubleshooting the GM ONSTAR system.

IBEW Local 58 Union- 2000-2005

Apprentice Graduate, Journeyman Graduate, BICSI Level 2 Installer, Fiber Optics: Installing and terminating voice, data and fiber optic cabling on 110 and 66 block

Owens Maintenance,Inc. Owner/Operator-2008-Present

Full service commercial and residential

lawn care and snow removal company,

which employs six workers and has yearly continued success in sales, contracts and growth.

Central Missouri State University- 1990

Associate of Arts: Industrial Arts and Technology

West Virginia State University- 1992

Teaching Certification

Macomb Community College- 2007

Cisco Programming, Networking:

A+ Certification

OMEGA PSI PHI FRATERNITY est. 1911: Member Since 1989.

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