Service Representative Data Entry

Tyrena McCollum

Charlotte, NC *****

Email: ******************@*****.***

Mobile: 917-***-****

I am a seasoned Human Resources associate/ Talent Acquition Specialist with 8+ years of experience. I have knowledge of extensive experience recruiting, onboarding, creating and implementing processes, strategic thinking, staff coordinating and customer service professionalism. Knowledgeable in benefits administration, payroll, adherence to federal and state employment laws. I am a problem solver, team player, great communicator and motivational source. I contribute to team success through hard work and excellent organizational skills. Motivated to learn, to bring forth a positive work attitude and strong work ethic. Skilled interpersonal communicator with the ability to work with high-performing and cross-functional teams or independently. I know that with my innovative skills and experience I have and will continue to add value to every team I am a part of. My projective objective is to provide an organization with my expertise while growing with the company.

Experience

Senior Talent Acquisition Specialist

RCI Recruiting Solutions -West Palm Beach, FL April 2022 to Present

●Writing detailed, clear job descriptions and posting them on a range of job boards to attract candidates. • Communicating with the manager/supervisor and reviewing job descriptions to ensure accurate shortlisting of candidates.

●Fostering solid professional relationships with prospective hires.

●Following up promptly with prospective hires.

●Screening candidates and scheduling online interviews.

●Writing up questions for interviews when required.

●Developing new recruitment strategies with the recruitment manager.

●Assisting with onboarding duties to help new staff during the transition process. • Responding to inquiries in a polite, efficient manner.

Senior Recruiting Specialist

Santander - New York, NY January 2022 to April 2022

The primary responsibility for this role was sourcing for a large bank hiring project.

●Completing sourcing cycle including searching the Internet and relevant databases, networking and qualifying candidates.

●Screen, interviews and registers prospective professional candidates.

●Carry out onboarding formalities virtually.

●Stay up to date with the latest techniques in hiring

●Post job advertisements on job boards, career pages, and social media platforms.

●Prepare interview questions to be asked to the candidates.

●Conduct online interviews as part of the selection process.

●Maintain a strong bond with the potential candidates.

Human Resources Associate

Bridging Access to Care Inc. - Brooklyn, NY July 2018 to January 2022

●Developed recruitment programs to successfully increase recruitment and meet affirmative action requirements.

●Sourced, implemented and executed new application tracking system upon reconstruction

●Leads the life cycle recruiting process for all open requisitions, including sourcing, interviewing, soliciting feedback from hiring managers, and coordinating offers.

●Hosts and attends career fairs and other on-campus and virtual recruiting events.

●Prepares employees for their roles by establishing and conducting orientation and training programs.

●Recruit for open positions: process request to fill forms including internal posting of jobs, external posting of jobs on a variety of employment sites, coordinating with employment agencies on an as needed basis, sourcing and pre-screening qualified candidates, coordinating the background check process for final candidates.

●Assist with conducting interviews and hiring process for potential candidates

●Updating of Recruitment data including the vacancy report and ensuring effortless HR is updated with all new open positions.

●Onboarding responsibilities over time including coordinating first day details with the hiring manager, coordinating the set-up of equipment with I, entering new hires into the various systems, coordinating with facilities to ensure new hires have a building ID, sending a welcome email out for all new hires on their first day, ensuring new hires receive their training and tracking receipt of the training.

●Coordinate exit interviews with departing employees including sending exit survey, exit letter, and scheduling and conducting the exit interview.

●Maintain employee files.

●HR project support on an as needed basis

Human Resources Specialist

Helping U Homecare - Brooklyn, NY July 2015 to July 2018

●Assisted in recruitment outreach to prospective employees. Organized and conducted several seminars for employees to educate and update them regarding available employment benefit options

●Assisted with onboarding nursing and being sure that all complied to begin working.

●Communicates daily with office staff regarding staffing needs.

●Sources, screen and recruit caregivers by using databases, relationships with schools, social media, field visits, resumes, etc.

●Conducted interviews using various recruiting and selection tools/methods to filter candidates. Advances qualified candidates through the recruitment process.

●Managed postings established relationships with external recruiting partners and vendors.

●Developed innovative ways to meet and exceed recruiting needs and hires a talent pipeline to support the company’s significant and rapid growth. • Ensures that written updates to candidates/applicants are provided through the application tracking system.

●Conducted both phone and in-person pre-screening interviews with selected caregivers as requested by hiring managers. Provides detailed candidate interview summaries to assist hiring managers with making well-informed candidate-selection decisions.

●Created and processed monthly recruitment reports to ensure we are proactive in our staffing efforts.

Front Desk Assistant- Customer Service Representative

The Golden Age of Brooklyn - Brooklyn, NY December 2016 to February 2017

●Answer phone

●Scheduling

●Copy, scan and fax documents

●Data entry

●Telemarketing

●Verification

●Payroll/HR Assistant

Cooper Union College - Manhattan, NY August 2014 to January 2015

●Assist controller on inputting payroll entries, entering new hire information into ADP Workforce Now • Helping troubleshoot issues such as password resets on ADP, unexpected system errors, and answering any questions from the staff

●Entering data into Excel regarding promotions, transfers, name changes and new hires

●File, Copy, Scan sand fax documentation

Human Resources Coordinator

Greater New York Nursing Services - Brooklyn, NY June 2013 to July 2014

●Select and Interview candidates for all available positions.

●Assist with complaining new hire personnel folders

●Created and processed monthly recruitment reports to ensure we are proactive in our staffing efforts • Coordinate nurses daily/weekly schedules

●Explain human resources policies and procedures to all on boarding employees

●Conducted onboarding, training, and out processing

●Composed emails to send out memos to nurses, rejection emails to applicant who may not be moving forward with the agency

●Manage all emails in HR Outlook Inbox, incoming faxes

●Assist with any HR projects, Projects assigned by HR manager, HR director and other departments

●Ensured onboarding and current nurses was complying with agency guidelines.

●Created folders for weekly trainings

●Completed Employment Verification

Human Resources Team Member

Target - Brooklyn, NY May 2011 to June 2013

●Assisted with planning HR department daily/weekly workload.

●Hosts and attends career fairs and other on-campus and virtual recruiting events.

●Worked with my leader to source candidates to find and hire talent needed for open positions within he organization

●Handled cash registered and assisted with sales floor when needed.

●Resolved all guest questions

Education

B.A. in Business Management

Kingsborough Community College - Brooklyn, NY

August 2018 to Present

Certification in Medical Management

School of Cooperative Technical Education - Brooklyn, NY

January 2015 to June 2015

The College of Staten Island - Staten Island, NY

August 2013 to May 2014

Cobble Hill High School of American Studies - Brooklyn, NY

September 2009 to June 2013

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