Service Representative Customer

Location:

Waconia, MN

Posted:

March 22, 2023

Contact this candidate

Resume:

Professional Summary

Creative marketing professional with proven abilities to manage simultaneous

projects and produce many forms of media from concept to completion, adhering to time constraints, budget controls and brand standards. Key Accomplishments

Maintain extraordinarily low reprint rate while providing exemplary customer service at SmartPress.

Lead the advertising graphic design team at Southwest Newspapers, maximizing the team’s strengths as we produced thousands of dollars’ worth of ads for a seven-figure publishing company.

Related Experience and Employment History

ASI: Acoustical Surfaces, Inc., Chaska, MN 7/2018 to 1//2023 Marketing Specialist

Support and maintain marketing strategies and objectives with the Marketing Director.

Concept, design and create magazine ads

Edit and concept blog posts

Create and distribute emails using segmented lists and customer personas in HubSpot; use HubSpot to analyze performance indicators

Develop a brand standard manual for the parent company and five stand-alone brands

Make quick edits to company websites in WordPress

Follow the marketing director’s lead on SEO and PPC decisions Greater MN Communications/Herald Journal; Winsted, MN 5/2017 to 6/2018 Graphic Designer

Design layouts for print and digital ads, brochures, banners, calendars, signs, niche publications and novelty marketing items.

Work closely with sales staff to achieve customers’ goals and expectations

Communicate with customers directly through email and by phone to perfect marketing messages

Produce large amounts of high quality designs efficiently while meeting constant deadlines and taking personal responsibility for accuracy and punctuality

The Bernard Group, Chanhassen, MN 5/2016 to 10/2016 Senior Marketing Associate

Support the Senior Marketing Manager through the development and implementation of marketing strategies and tactics while supporting the Marketing, Creative and Products teams.

Collaborate with the design team to generate website content to provide a positive user experience

Analyze and report on campaign metrics using Google Analytics to provide recommendations for improvements

Project manage blog posts and email newsletters for content marketing campaigns using Active Collab and Zoho CRM for email distribution

Confidently resolve issues with customers having negative public reviews with accurate feedback

Renee Fette Resume - Continues

Software Skills

Adobe Creative Suite

Microsoft Office Suite

PowerPoint

Google Docs

Multi-Ad Creator

Social Media

Search Engine

Optimization

WordPress

HubSpot

Web Design using

HTML and CSS

Renee

Fette, MBA

1625 Windy Lane

Waconia, MN 55387

952-***-****

Areas of

Demonstrated

Value

Layout and Design

Proofreading

Desktop Publishing

Leadership

Business

Communications

Print Media

Advertising Strategies

Social Media

Design and

Presentation

Staff Training

Scheduling

Customer Service

Project Management

Renee Fette Resume - Page 2

Smartpress.com (subsidiary of The Bernard Group) 4/2014 to 5/2016 Customer Service Representative

Use Adobe Acrobat and Pitstop to preflight graphic design jobs submitted by customers for print and provide customer feedback online and by telephone.

Identify issues in customers’ files, such as thin bleed, transparency and overprint issues as well as color discrepancies before they’re printed and cause refunds; maintain a low reprint rate per month

Maintain fast-paced, demanding workflow for up to 50 print jobs per day while providing exceptional customer service

KleinBank, St. Bonifacius, MN 11/2013 to 4/2014

Teller

Aid customers with basic banking practices. Implement the bank’s corporate commitment to integrity and customer service.

Perform basic banking interactions (deposits, withdrawals) with customers while adhering to federal and state regulations

Discuss and promote bank promotions and products according to customers’ needs

Southwest Newspapers, Shakopee, MN 5/2000 to 4/2013 Ad Design Manager

Leadership and project manage the eight-person Graphic Design team responsible for creatively producing ads and page layouts for multiple weekly newspapers and shoppers, magazines, and niche publications. Inspire agency-level design aesthetic and assign work to maximize each designer’s strengths to achieve clients’ marketing goals. Create page layouts for magazines, municipal newsletters and niche publications; produce web ads and web page designs.

Produce ad proofs for multiple publications with simultaneous deadlines while consistently maintaining a high level of accuracy and customer satisfaction

Implement a team approach to organize and promote marketing events that reflected the niche products’ brand messaging and involved readers

Incorporate typography and layout skills to compose women’s magazine story designs in line with the product’s brand and marketing strategy

Simplify complex information into easy-to-understand publications for organizations contracting our resources to communicate with audiences

Execute email newsletter campaigns promoting events and contests

Project manage production and press schedules; maintain amicable and favorable relationships with printers resulting in dynamic, on- time print jobs

Volunteer Experience

St. Joseph Catholic School, Marketing Committee 2010 to 2020 Donate time and talent to promote and position our community’s Catholic school as an alternative education option to the public school Education

Masters of Business Administration, Concentration in Integrated Marketing Communications – February 2016