Fulfillment Associate Customer Support
Resume:
Dominic Madrid-Jensen
San Jose, CA ***** (willing to relocate)
*.**.******@*****.***
A role promoting quality service; enhancing my leadership skills by supporting and coordinating daily operations Work Experience
Integration Specialist
Alpacka Group LLC - San Jose, CA September 2021 to Present
• Manage inbound and outbound feeds containing client product information
• Manage multiple database platforms for potential performance issues, while conducting research and resolution with attention to detail and thorough documentation
• Project management
• Test and enable connections between portals
• Maintain and upgrade modules to fulfill orders made via the retail website
• Work with web application development, client server technologies.
• Serve POC for training application personnel and other employees in use of products.
• Work with web application development, client server technologies. Process Assistant
AMAZON
September 2020 to September 2021
• Tracked and reported at station/labor hours.
• Assisted with production duties, trained associates and verified standard operating procedure compliance.
• Independently assessed all aspects of associate work performance and provided timely and detailed feedback.
• Identified and addressed safety hazards within the work area, and participated in safety initiatives. Fulfillment Associate
AMAZON
July 2020 to September 2020
• Handled customer orders and organized pallets using the standardized operating procedure implemented by amazon.
• Fixed damaged packages or repacked them with all items.
• Processed and staged non conveyer belt packages for outbound packages.
• Closed and staged pallets for outbound service.
• Picked up pallets from one staging area and organized them in their proper staging area. Sales Representative
24 HOUR FITNESS
December 2018 to July 2019
• Handled customer issues with memberships, customer grievances and needs.
• Sold gym memberships and training to first time clients.
• Participated in team clean which included sanitizing and organizing equipment amongst other appliances.
• Managed a team of sales representatives and front desk staff.
• Conducted and coordinated opening and closing procedures for the gym. Education
BACHELORS OF ARTS in Liberal Studies
UNIVERSITY OF HAWAII AT HILO - Hilo, HI
June 2020
Skills
● Microsoft Office, Windows, Mac OS, Active Directory, Networking, Gsuite
● Warehousing: Shipping & Receiving, Load & Unload
● Social media management
● Continuous process improvement
● Customer support, Live chat
● CPR certification
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