Service Representative Customer

Toya J. Williams

*** ********* **** Thornton, Illinois 60476

Tel: 708-***-**** E-mail: ****.*@******.***

Objective

To obtain a challenging position in a growth-oriented environment which will allow me to both further utilize my skills and acquire new abilities.

Summary of Qualifications

Communications: Strong verbal and written skills, able to handle high volume of phone calls

and questions, can effectively interact with clients and staff to resolve problems, capable of disseminating written and verbal information in a timely manner, and skillful with devising written reports and spreadsheets.

Management: Responsible in ways of handling day-to-day operations of a given office environment, proficient in coordination of scheduling, handling multiple projects, and meeting deadlines under pressure.

Organization: Capable of devising filing systems for internal office affairs, clients, mailings, and can effectively design an office environment to maximize space and usefulness.

Interpersonal: Enthusiastic, friendly, professional, team player, and able to get along with a diverse population.

Skills: MS Works, MS Office 2000, Microsoft Word, Excel, Power Point, and Internet

Typing: 60-70 WPM

Professional Experience

03/19 – 01/23 Customer Service Representative. Farmers Insurance Group Homewood,,IL

01/14 - 02/18 Behavioral Health Coordinator &

Grievance & Appeals Specialist Family Health Network Chicago, IL

06/12 – 01/14 Member Service Representative Family Health Network Chicago, IL

06/07 - 10/10 Member Service Advisor Blue Cross Blue Shield Chicago, IL

09/06 - 03/07 Customer Service Representative Unicare Health Chicago, IL

03/05 - 09/05 Customer Service Representative Payday Loan Store Chicago, IL

Education

Taylor Medical Business School Certificate: Medical Billing/Coder Insurance

06/04-09/04

Harlan High School Diploma

Chicago, IL Completed: June, 1995

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