Benefits Specialist Customer Service

Utopia Miller

*** **** ******* ****** **********, SC ● 29532 ● 917-***-**** ● 843-***-**** *******@*****.***

SUMMARY OF QUALIFICATIONS

● 10 years of experience as a Dispatcher

● More than 15 years of Customer Service experience

● Ability to type 45 WPM

● Self-motivated professional

● Proven ability to work independently or on a team

● Ability to interact with individuals at all levels PROFESSIONAL SKILLS/EXPERIENCE

DISPATCHER

● Maintained constant contact with drivers to ensure that routes and schedules were upheld and passengers arrived on time.

● Led and managed all drivers while maintaining detailed performance and accountability records for QA & compliance.

● Optimized routes dictated by customer requests to find the most cost-effective service delivery solutions.

● Coordinated home delivery services through outbound phone calls to make sure that all parties were informed.

● Monitored vehicles and created reports and service appointments ensuring that vehicles met safe operating requirements.

● Provided logistical support for transportation of cargo on a national scale and tracked inventory.

● Responsible for collecting and maintaining updated driver records for insurance purposes.

● Assisted drivers with directions and alternate detours to make sure that passenger schedules were kept. CUSTOMER SERVICE

● Fielded inbound customer calls and asked appropriate questions to determine the needs of each caller.

● Answered questions about services and products available and made recommendations based on individual needs.

● Captured updated customer information to be entered into database for streamlining future jobs.

● Confirmed pick up and drop off appointments to make sure that all parties were present and on time. PAYROLL & BENEFITS

● Answered customer questions regarding payroll, benefits, and general questions about the company merger with Sprint.

● Assisted employees with enrolling in benefits programs and answered general questions about eligibility and access.

● Resolved payroll disputes and discrepancies and logged all pertinent information into database systems.

● Directed concerns requiring additional administrator support to the appropriate departments within the company. WORK HISTORY

Dispatcher Urban Express Beltsville, MD 03/2013 - 06/2014 Dispatcher/CSR American Limousines Baltimore, MD 06/2010 - 04/2012 Medical Dispatcher American Medical Response Baltimore, MD 09/2008 - 12/2009 Dispatcher

Payroll & Benefits Specialist

Prestige Delivery System

Nextel Corporate Office

Baltimore, MD

Baltimore, MD

05/2005 - 05/2008

08/2003 - 03/2005

EDUCATION

Boys and Girls High School New York, NY

● High School Diploma Received 1995

College of New Rochelle New York, NY

● General Studies 08/1999

REFERENCES

Available Upon Request

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