Medical Assistant Front Desk
Resume:
JESSICA M. GAY
Phone: 786-***-****
Address: ***** ** **** **
Unit 204 Cutler Bay, FL 33190
Email ·*************@*****.***
Objective:
Sympathetic and organized Medical Assistant with 15 years of professional experience. To provide general care to any medical patient by offering advanced medical and patient care techniques inpatient or outpatients. In previous roles, served an average of 40 patients plus per day and helped introduce HIPAA and OHSA c0ompliant quality assurance programs. COVID-19 safety and Precaution compliance.
EXPERIENCE:
August 2021–December 2021
Medical Assistant
Pediatric Gastroenterology Associates
-EMR
-Triage
-Vital signs
-Request hospital records
-Collect Lab results from Quest, LabCorp, Baptist hospital, and Nicklaus Children's Hospital
-Prep charts for the following week
-Call patients to reschedule Appointments if the physician has an emergency
-Assist physician with G-tube change
-Assist physician with Rectal manometry tests
-Update medication lists if needed
-Covid 19 protocol
February 2021- July 2021
Medical Assistant
Prime Healthcare Dr. Smith and Dr. Kutner
-EMR
-Prior Authorization Specialist with Cover my Meds
-Scheduling patients
-Vital signs and EKGs
-Answering calls and Call Backs
-Collecting past due balances
-Front desk
-Reading Lab results to patients and Diagnostics
-Sending refill RX to pharmacies
May 2017–February 2021
Medical Assistant
My Cardiologist
-Remote and in office Using Curogram
-Answer incoming calls for both English and Spanish speaking patients.
-Making outgoing calls to confirm appointments for new patients, establish patients, post op, collect lab reports, and switch medical plans.
-Verifying the patient insurance is up to date and charting the patient
-Daily cash and receipts flow in the office
-Collecting copayment for self-pay patients.
-Scheduling appointments such as
-Carotid Artery Duplex Vascular Ultrasound
-Echocardiogram
-Exercise Stress Echocardiogram
-Exercise Stress Test
-Metabolic Exercise Stress Test
-MUGA Scan
-Nuclear Exercise Stress Test
-Pharmacological Stress Test
-Electrophysiologic Procedures
-Electrophysiological study (EP study)
-Varicose Vein Treatment and Sclerotherapy
-Scanning patient’s medical records
March 2017 to May 2017
Medical Assistant and Surgical Coordinator
DR. Candace Fox MD General Surgeon F.A.C.S
-Answer incoming calls for both English and Spanish speaking patients.
-Making outgoing calls to confirm appointments for new patients, establish patients, post op, collect lab reports, pathology reports and switch medical plans.
-Verifying the patient insurance is up to date and charting the patient.
-Daily cash and receipts flow in the office
-Collecting copayment depending on Surgeries CPT code and Insurance coverages', office visits and self
-Pay patients.
-Surgical Coordinator
-Triage
-Wound Care
-Assisting Physician with minor Procedures
-Following up with patients after Surgery
January 2016–December 2017
Front Desk Representative and Surgical Coordinator
ARAN EYE ASSOCIATES
-Answer incoming calls for both English and Spanish speaking patients.
-Assist in completing all insurance verification, obtaining referrals and authorizations
-Hand-on on both check in and checkout positions
-Surgery and lasers scheduling
-Retina injections scheduling
-Daily cash and receipts flow in the office
-Order office supplies
-Coordinate and log patient's transportation
January 2016 to December 2016
Medical Assistant
DR. RUBEN GIL, M.D Cardiology
-Answer incoming calls for both English and Spanish speaking patients.
-Making outgoing calls to confirm appointments collect lab reports, switch medical plans.
-Verifying the patient insurance is up to date and charting the patient.
-Daily cash and receipts flow in the office
-Collecting copayment and charged self
Pay patients.
-EKG and 24-hour Holter monitor
-Taking vital signs
January 2013 to December 2015
Medical Assistant
DR. ANGELA GONZALEZ, M.D. PA Internal Medicine
-Answer incoming calls for both English and Spanish speaking patients.
-Making outgoing calls to confirm appointments collect lab reports, switch medical plans.
-Verifying the patient insurance is up to date and charting the patient.
-Making appointments for patients.
-Collecting copayment and charged self-pay patients.
-Followed the clinics guidelines regarding all documentation.
-Followed all laboratory guidelines accordingly.
-Collected laboratory samples, urine, stool, pap smears,
-EKG
-Vaccinated and injections
-Taking vital signs
December 2011 to December 2012
Front Desk and Medical Assistant
Dr. Deirdre Marshall, MD PA Plastic Surgeon
-Check in Patients
-Verify Insurance
-Answer Incoming Calls
-Confirm Appointments
-Assist RN with Wound Care, Drain Removal
-File Charts
-Prep Charts for next day
-File Paper Charts in Order
-Create New Patient Charts
-Collect Payments for Procedures
-Coordinate Botox Parties to Introduce new Products
-Surgical Coordinator
March 2009 to December 2011
Front Desk/Medical Assistant
GABLES PEDIATRIC
-Answer incoming calls for both English and Spanish speaking patients.
-Making outgoing calls to confirm appointments collect lab reports, switch medical plans
-Verifying the patient insurance is up to date and charting the patient.
-Making appointments for patients.
-Collecting copayment and charged self-pay patients.
-Collection of laboratory samples; blood, urine, stool, Strep Cultures, Influenza A, B Nose Swab
-Vaccination
January 2008 to December 2008
Medical Assistant
WEST DADE PEDIATRIC
-Followed the clinics guidelines regarding all documentation.
-Followed all laboratory guidelines accordingly.
-Assisted with more than 1 physician at the same time
-Collection of laboratory samples; urine, stool.
-Vaccination
EDUCATION:
CERTIFIED MEDICAL ASSISTANT
Present
Associate in Science
-Miami Dade College - Miami, FL
-July 2010 to February 2012
Medical Assistant in Health Science
-Everest Technology - Hialeah, FL
-April 2007 to January 2008
High school Diploma
-Florida Schools of Excellence - Miami, FL
January 2006 to January 2007
Skills:
-Bilingual- English and Spanish
-ICD-10
-ICD-9
-Athenahealth, eClinicalWorks, Cerner, Care 360, NextGen, Optum, Care Cloud, CuroGram
-Cover My Meds
-EKG
-Experience administering injections
-Vital signs, Triage
-Patient care
-Pediatrics and Adults
-HIPAA/ OSHA Compliance
-Surgical coordinator
-Clerical experience, Cash Handling, Organization Skills
-Laboratory experience
-Medical Terminology, Patient cases to Physicians
-Surgical coordinator
-Clerical experience, Critical Thinking, Front Desk, check in and check out, Insurance verification, Phone Etiquette
-Laboratory experience
-Medical Scheduling-Surgical coordinator
-Microsoft Outlook, Word, Power Point, Excel, Office
REFERENCES:
QASIM AHMAD– ADMINISTRATOR
*****@**************.***
JULIANA CASTRO – Office Manager Kendall Location
********@**************.***
MONICA LOPEZ
******.*.*****@*******.***
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