Service Representative Center

Diane Lynn Sadberry

Profile: Accomplished and enthusiastic Communications Specialist with successful experience in a variety of public relations environments. Results-driven and highly motivated professional with exceptional interview, writing and organizational skills. Recognized for the ability to learn new information and process quickly, think creatively and build strong relationships with clients In a wide variety of situations Also a dedicated team player.

Millnor and Associates 03/01/2023-03/04/2024

Customer Service Representative

●Answered phones and took premium payments.

Anthem Ins 3/2018 -03/2021

CUSTOMER SERVICE REPRESENTATIVE

Answer incoming phones calls from providers telling them how to correct claim they have submitted, for Medicare payment.

Mindlance Temps / Anthem Insurance 10/16/2016-10/16/2017

Utalization Management Rep

Build cases for hospitals and doctors office for procedures that need to be precerted.

Med Shield July/2014-April/2016

Call Center Representative

Answer incoming calls set payment plans, took payments. Made outbound calls to set payment plan or take credit card payments for hospital medical accounts

National Government Services/August-2013-March/2014

Call Center Representative

Answer incoming phones calls from providers telling them how to correct claim they have submitted, for Medicare payment.

Adesa Auto Vin June/2011 –October/2012 Customer Service Representative

Answer incoming calls all day and made outgoing calls all day, scheduled appointments for inspections on leased end cars.

Adesa/On Demand November-2010-March/ 2011

Night Account Coordinator

Provided Customer Service to agents and customers and Data Entry

Omni November/2009 - August/2010

Customer Service Rep

Provided Customer Service for an inbound and outbound call center. Assist with inbound and outbound customer’s inquiries calls regarding their accounts, Accounts Payable, and assistance with problem shooting with payment issue. Respond to customer email inquires regarding their accounts. Assistance with problem solving and troubleshooting for escalated issues with customer’s accounts, issues, and calls.

Kelly Services February/2009- October/2009

Various Temporary Assignments

Receptionist, Warehouse, picking and packing

Cornelius Systems November/2007- December/2008

Front Desk Coordinator/Switchboard Operator

Manages the company's lobby area. Greets and directs all visitors, including vendors, clients, job candidates and customers. Ensures completion of paperwork, sign-in and security procedures. Handles special administrative projects, as well as overflow work from department and executive assistants, Places, receives and routes a high volume of calls through an electronic switchboard. Supplies information to callers, relays messages and announces visitors.

Sallie Mae January/2007-October/2007

Customer Service Rep

Providing Customer Service for inbound call center, Answering questions and inquires about the organization.

Damar Staffing September/2005- October/2006

Receptionist

Administrative duties. Also may assist other administrative staff with overflow work, including word processing, data entry and Internet research tasks.

Otolaryngology Associates April/2004- July/2005

Front Desk Coordinator

Answered Multi-line switchboard, checked patients in and out daily, processed pre-certification of insurance and pulled patient charts for the clinic services. Distributing messages and scheduling appointments.

Indiana Heart Association September/2001- January/2004

Switchboard Operator

Places, receives and routes a high volume of calls through an electronic switchboard. Supplies information to callers, relays messages and announces visitors.

Skills

Excellent Customer Service Skills, Able to manage multiple tasks, Working knowledge of

Microsoft Word, and typing 40 wpm. Great at Problem Solving and Trouble Shooting escalated issues.

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