Service Agent Care Representative

Josué Toriz Barradas

Xalapa, Veracruz. MX

*****.*****.**@*****.***

+521 228*******

Work Experience

PROJECT COORDINATOR. Company

Intermercado GB Plus S. A. de C. V - Xalapa, Ver.

March 2020 to March 2021

Main activities and responsibilities: Instructional design, scriptwriting, and team leadership for the development of the virtual training center for collaborators using instructional design tables as tools and Bloom's taxonomy as methodology. Leadership and management of work teams to carry out projects focused on the improvement of processes, preparing budgets for such projects if necessary and using tools such as Gantt and Pareto charts, and at the same time applying knowledge related to emotional intelligence, leadership styles, and team roles to coordinate the efforts of the members of the different work teams according to their needs.

CUSTOMER SUPPORT ASSOCIATE (Contractor)

Helm Operations Software. - Remote

May 2019 to January 2020

Main activities and Responsibilities: To help the team members with the Latin America customers issues translating and interpreting the different types of written information such as technical documents, training documents, advertisements, incoming - outcoming tickets, and inbound - outbound phone calls to Spanish and Portuguese to make easier for the team to provide the appropriate support to customers and help them to solve the different problems they're occasionally experiencing, as well as the translation of several documents and commands created and designed for the software updates and preparation of the daily incident report.

HEAD OF COMMERCIAL AREA (GOVERNMENT SALES).

DIHLA - Puebla, Pue.

June 2018 to April 2019

DIHLA. Main Activities and responsibilities: To search for potential clients, to research and develop new markets to sell urban furniture and street lighting candles. In addition, to establish a business relationship to position the company as a strategical partner that can design projects related to parks, gardens, and common areas design. To coordinate several activities among different areas such as marketing, industrial design, architectural design, and costs to be able to offer the best prices and satisfactory projects for every single client.

SMALL AND MEDIUM BUSINESS SALES ADVISOR

Enlace TP - Xalapa, Ver.

May 2017 to December 2017

Main activities and responsibilities: To search potential clients from different market niches such as hotels, private schools, and private hospitals doing a business presentation showing them the different telecommunications solutions offered by the company to sing them as new clients as well as to attend current client accounts giving support to their needs for renewing the existing plan or increase it. Preparation of daily, weekly, and monthly reports on CRM (SalesForce). GOVERNMENT ACCOUNTS ADVISOR - PROJECT LEADER.

Miguel Caballero S. de R. L. de C. V. - Ciudad de México April 2015 to March 2017

Main activities and responsibilities: To research and develop new markets in the States of Puebla and Veracruz, Mexico to sell body armor, helmets, tactical clothes, tactical boots, and uniforms to police departments in several cities as well as private security companies. To follow and verify the proper delivery of the products at customer depots or registered offices. Preparation of daily, weekly, and monthly sales and visits reports on CRM (Sinergy) or Excel spreadsheet as well as preparation of market rates for potential customers.

SMALL AND MEDIUM BUSINESS SALES ADVISOR

Company BBVA Bancomer - Puebla, Pue.

June 2014 to March 2015

Main activities and responsibilities: To prospect small and medium businesses to get them as new bank's clients, to attend to the existing clients, and sell them (new and existing) different financial solutions related to electronic payment devices and E-commerce. Preparation of weekly and monthly visits and sales on reports on Excel spreadsheet as well as the clients' data processing to activate the contracted solution on the bank's internal electronic system. CUSTOMER CARE REPRESENTATIVE. Company

Teleperformance - Puebla, Pue.

October 2013 to May 2014

Main activities and functions: To attend inbound calls providing remote support to an electric energy supplier (RELIANT) clients, both English and Spanish speakers, who were located in Texas, U. S. helping them to make payments of their bills, changing the benefits established on their electric energy service plans, giving instructions by telephone about the configuration of certain analog devices and programming digital devices which allowed remote configuration, as well as consumers accessing to the accounts through SAP system.

ADMINISTRATIVE ASSISTANT / HEAD OF PURCHASING AREA COMPUSA - Puebla, Pue.

January 2010 to December 2012

Main Functions: Purchasing process activities: requisitions reception, quotes request, search for new suppliers, negotiation of purchase conditions, delivery times and lines of credit as well as human resources and accounting functions in the Construction Sector. Negotiations with clients, paperwork before collection entities such as SAT, Ministry of Finance of the State of Puebla, IMSS, INFONAVIT, and NAFIN (Production Chains Program)

Customer Service Agent

COINTSA - Puebla, Pue.

July 2002 to September 2004

Main activities and responsibilities: To respond to inbound calls giving information to TELCEL customers about several subjects such as promotions and their terms and conditions, customer service centers and repair shops locations, to provide support on different tasks such as pre-payment system refills, activating consume solutions, changing frequent free numbers, stole and loss reports filling suspending that mobile phone numbers, changing benefits of the consume solutions, as well as blocking connectivity between lines through a client explicit request for reasons of harassment reporting that situation to the federal communications authority in Mexico.

Education

Bachelor's Degree in Business Administration University Programme Benemerita Universidad Autónoma de Puebla - Puebla, Pue. 1999 to August 1999

Secondary School in General

Universidad Realística de México - Puebla, Pue.

August 1996 to July 1999

Skills

• Instructional design

• Content Edition

• Script writing

• Portuguese

• Purchasing

• Logistics

• Project Management

• Project Coordination

• Translation

• SAP

• Spanish

Languages

• Spanish - Advanced

• Portuguese - Advanced

• English - Advanced

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