Customer service Representative

OBJECTIVE

Obtain a job as a customer representative where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company.

Experience

02/14/22-Present SAFECO Cincinnati, OH

Billing Representative

Taking payments.

Assisting customers with making payment arrangements with the goal of keeping their polices active.

Educating both agents and customers with online services.

Helping both agents and customers understand billing histories.

Reinstating policies that have been cancelled for non-pay.

Adjusting installments that may have been affected by policy changes increasing premium.

Setting customers up on automatic deductions or recurring credit card.

07/24/21 CAST Cincinnati, OH

Billing Representative

Assisting agents, customers, and mortgage companies with updating mortgagee clauses.

Taking payments.

Processing simple reinstatements.

Assisting with all calls concerning the Right Track savings program.

Enrolling customers in the Right Track savings program.

Explaining the discount process to agent and customers

04/20/20-07/20/21 SBC Billing Cincinnati, OH

Billing Representative

Helping small business owners make payment arrangements to keep their insurance needed to keep their small business open.

Working with auditing department on behalf of the insured to set up payments plans or placing holds to allow for more time to provide information needed.

Processing reinstatements.

Working with under writers on behalf of the insureds to correct any problems with polices that need approval.

Taking payments.

10/31/19- 03/21/20 VXI -Direct TV’s Retention Cincinnati, OH

Retention Specialist

Offering different cable and internet packages to fit customer’s needs.

Finding ways to lower customer’s bills to fit their individual budgets without compromising their needs.

Taking payments and setting up automatic payment plans

05/01/18-10/30/2019 Ikota Management Cincinnati, OH

Assistant Property Management

Oversaw more than 400 rental units. Both apartments and single-family homes.

Responsible for collecting rent and deposits from new tenants.

Coordinated with maintenance and outside vendors to get repairs done.

Handled 24hr emergency calls.

SKILLS

Persuasive Speaking Skills

Empathy

Adaptability

Ability to Use Positive Language

Clear Communication Skills

Self-Control

Taking Responsibility

Patience

Customer Service (20+ years)

Switchboard (15+ years)

Typing (40-45 WPM)

EDUCATION

Hughes High School-1996

Blueprint for Success-NCCER Construction and Carpentry Accreditation-1999

Cincinnati State Technical College-2000-2002

*References Available Upon Request

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