Amanda Spencer
Business Development Coordinator
Knoxville, TN 37932
*******************@*****.***
Call Center Representative versed in customer support in high call volume environments.
-Superior computer skills and telephone etiquette.
-Motivated customer service specialist with over many years retail experience in a fast-paced, team- based
environment. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Work Experience
Cook
Burger King- Knoxville TN
April 2018 to present
• Preparing orders
• Keeping with OSHA standards while preparing food
• Keeping a tidy work area
• Keeping with company standards while completing orders Business Development Coordinator
Smart Auto - Knoxville, TN
August 2013 to November 2013
• Answered calls per day by addressing customer inquiries, solving problems and providing new product information.
• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Described product to customers and accurately explained details and care of merchandise.
• Politely assisted customers in person and via telephone.
• Successfully acquired new customers per month, generating a great growth in revenue.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Manager
Wendy’s - Knoxville, TN
January 2012 to August 2013
• Built long-term customer relationships and advised customers on purchases and promotions.
• Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
• Dedicated to continuously improving sales abilities and product knowledge.
• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Described product to customers and accurately explained details and care of merchandise.
• Earned management trust by serving as key holder, responsibly opening and closing store.
• Politely assisted customers in person and via telephone. Education
GED
South College
Skills
SALES, CASH, CASH MANAGEMENT, CREDIT, CREDIT CARD
Additional Information
Skills
• Creative problem solver
• Quick learner
• Proficient in cash management
• Credit card processing
• Exceptional communication skills
• MS Windows proficient
• Cash flow management
• Strategic sales knowledge