Desk Clerk Customer Service

KRISTI EDMONDS

******.*******@*****.*** 832-***-****

**** *** **** **., *****, TX. 77511

Summary

Enthusiastic and confident leader with several years of customer service experience in a variety of establishments. Passionate worker that loves people and always goes the extra mile to ensure customer satisfaction and achieve maximum sales potential. Professional at maintaining a calm demeanor during stressful situations.

Skills

Decisive team leader

Successful at multitasking while remaining professional

Organized

Strong written and verbal communication

Courteous and efficient in fast paced environments

Fast learner

Excellent at upselling, promoting, and intentional merchandising Experience

Stay at home parent 2000 – 2021

Planning and scheduling

Organizing events and activities

Teaching

Food prep, cooking, cleaning, and a variety of domestic tasks Sales and Marketing 1996 – 2000

Life Extension Post Oak Blvd. Houston, TX

Identifying and targeting markets

Using various platforms to market products, including newspaper ads, auto dialers, hosting special events, etc.

Front office receptionist 1994 – 1995

NMC Homecare Kirby Dr. Houston, TX

Greeting clients and answering questions

Providing customer service pertaining to home healthcare equipment

Handling all incoming and outgoing calls

Relaying all messages to each department

Front desk clerk 09/1992 – 1994

The Sheraton Kirby Dr. Houston, TX

Booking hotel reservations for guests

Handling incoming and outgoing calls

Checking guests in and out of hotel

Providing information about hotel, its amenities, and areas of interest close by Human Resources Assistant 06/1992 – 09/1992

The Sheraton Kirby Dr. Houston, TX

Assisting the manager with a variety of tasks regarding hotel employees

Handling incoming and outgoing calls regarding new hires and current employees

Scheduling interviews and informing potential employees with knowledge about the company

Helping employees with their schedules, paid time off, and sick leave Education

Alvin Community College 1993 Alvin, TX

30 + hours General Studies

Bradford School of Business Travel and Hospitality program – graduated 1992 Houston, TX GED – 1991

Alvin High School – 1997 1991 Alvin, TX

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