Tyler A. Holand

503-***-**** • adv2e1@r.postjobfree.com

SENIOR HEALTHCARE PROFESSIONAL & BUSINESS DEVELOPMENT LEADER Accomplished Medical Office Director with 18+ years of experience in hospital and ambulatory care delivery. Strategic patient partner in quality/safety outcomes, business growth, construction projects, data analytics, community partnership in relation to intercity poverty and thrives as an individual contributor or team leader exceeding organizational goals and leading growth conversations.

CORE COMPETENCES

Patient Focused, Business Development • Stakeholder Labor Relations • Medical Office Director • Brand Advocacy • Labor Partnership Management• Market Analysis • Negotiation • Resource Allocation • Risk Management • Strategic Planning Organizational Decision Making • Contracts • Forecasting & Budgeting • Team Building • Problem Solving •Quality, Safety and Just Culture Focused

Professional Highlights

• Led Ambulatory Care People Pulse (Kaiser Permanente Northwest) scores with an overall annual performance in the 90th percentile from 2018-Current.

• Managed 6 Clinic Department Mangers for the following ambulatory care services (Oncology, Radiation Oncology, Mohs, Dermatology, Endocrinology, Hepatology, Ophthalmology, Optometry, TMD and 2 Medical Office Buildings for Kaiser Permanente Northwest.

• Led the Kaiser Permanente National “Sleepless Nights Initiative” and was recognized for Faces of Change Leadership, in Oakland at national headquarters.

• Leader in quality and service in Cancer Care for Kaiser Permanente Northwest.

• CoC Accreditation (Commission on Cancer) in 2022.

• IMQ Accreditation in 2019 for procedural sedation in ambulatory care Kaiser Permanente Interstate Radiation Oncology.

• AAAHC Accreditation in 2022 for procedural sedation in ambulatory care at Kaiser Permanente Interstate Radiation Oncology.

• Internalized MRI, 3D Mammography, Bone Densitometry and PET/CT in Ambulatory Care at Kaiser Permanente Northwest.

• Secured over $44M in capital for growth in ambulatory care for Cancer Care (Oncology and Radiation Oncology).

• Secured funding and BOA (business owned application) Owner for ARIA (Varian vendor application) and EPIC (Health Connect) Interface (7 total). The first Kaiser Permanente market to build this.

• Hero’s Award recipient for the teams outstanding performance during COVID x3

• Director in the largest service area (Kaiser Permanente Northwest Ambulatory Care East Service Area (166K members)) top box (90th percentile) in Press Ganey results for 8 years. Professional Experience:

• NW Kaiser Permanente Medical Office Director

- Direct; daily operations, remodels, expansions, relationships and partnerships for the NW largest ambulatory specialty care facility.

- Direct oversight of Health Plan operations for Medical Oncology and Radiation Oncology

• NW Kaiser Permanente Radiation Oncology DA (KP- Director)

- Direct; daily operations, remodels, expansions, relationships and partnerships for Radiation Oncology

- Lead and facilitates meetings/projects.

- Manage 3 different Union Coalition teams (35), as well as salaried employees (4)

- Partner with NW Permanente Medical group for all organizational and departmental management

• NW Kaiser Permanente Interstate South Building and Radiation Oncology Building Manager

- Direct all facilities related work for the largest ambulatory specialty care clinic for Kaiser Permanente NW Division.

- Partner with NSF, architects and general managers on a 20-million-dollar space renovation

- Campus Safety Co-Lead

• NW Kaiser Permanente Primary Care ADA

- Safety Committee Chair

- Adult and Pediatric UBT Co-lead

- Adult and Pediatric Quality AIC

- Co-facilitated Care Council

Tyler A. Holand

503-***-**** • adv2e1@r.postjobfree.com

- Piloted “Everyone’s a Caregiver”

- Piloted model line work

• NW Kaiser Permanente Interstate South Building Manager

- Active role on the monthly Safety committee and quarterly building inspections

- Accountable for Compliance in all OSHA, DEQ, Fire Marshall, HIPAA, Hazardous Waste Disposal and other Compliance-related issues.

- Develop and maintain all Emergency Response Protocols

- Building Responsibility: Coordination and notification of remodel/construction and PCRA approval with NFS

- Primary contact for facilities engineers to help prioritize or problem solve maintenance issues, etc.

• NW Kaiser Permanente Interstate Imaging Services Manager

- Effectively manage 45+ staff comprised of Imaging Assistants, Mammography, CT, General X-Ray, MRI.

- Successfully manage in a Labor Management Partnership environment including hiring, firing, corrective action cases and promotions.

- Built partnerships and collaborated with Campus and NW leadership to create the best possible patient experience in our facility. Accomplishments include enhanced way finding for patients as well as partnership with urgent care, and orthopedic clinic resulting in decreased patient wait times.

- Improved Press Ganey Scores for courtesy of X-Ray staff and General Radiology wait times.

- Implementation of Relational Coordination

• NW Kaiser Permanente Regional Nuclear Medicine Lead

- Oversight of operations for Kaiser: Interstate, Westside Medical Center and Sunnyside Medical Center Permanente

- Successfully led the opening of the Nuclear Medicine Department at the new Kaiser Permanente Westside Medical Center

- Actively involved with the internalization of PET/CT at the Kaiser Permanente Interstate Campus

• Regional UBT Co-Lead for Nuclear Medicine at Kaiser Permanente.

• Quality Assurance and Quality Control

- Instrumental in creating imaging protocols on workstations of Technologist and Clinician.

- Keep peers and doctors updated with current regulatory policies, and procedural changes.

• Department Quality Expert (JCAHO Patient Safety Guidelines).

- Recognized and awarded for implementing a quality and safety program in 2006-present.

- Assisted with the development of new policies and procedures within the nuclear medicine department.

- Support for staff on making a transition with the new Pharmacopoeia Provision (797) regulations.

- Collaborated with director of pharmacy and radiology compliance manager to maintain the scope of practice guidelines for nuclear medicine technologist on the administration of non-radiopharmaceutical.

• Partner of Imaging Associates, Owner of Holand Imaging LLC, Contracting Partner with Northwest Cardiologists PC.be

- 2010-2015: Managing partner responsible for creating and managing a Nuclear Medicine facility in partnership with the multifaceted Cardiology group, NW Cardiologists PC (http://nwcardiologists.com/).

- Facilitated quarterly meetings with MDs for best practice, ongoing education credentialing for Cardiologists, Nurses and Nuclear Medicine Technologists.

- Maintained Oregon State Radiation license to meet both state and federal guidelines under the NRC (National Regulatory Commission) and Agreement State.

- Established and managed the radiation safety committee for all employees. Collaborated for best patient care outcomes with focus work on quality, access and technology.

- Responsible for managing, recruiting, hiring and termination of Nuclear Medicine Technologists. Education:

Oregon Institute of Technology: Bachelor of Science in Radiological Science; Nuclear Medicine Technology Western Governors University: In progress: MBA, Healthcare Management Certifications:

ARRT (N): American Registry of Radiological Technologist (Nuclear Medicine Technology NMTCB: Nuclear Medicine Technology Certification Board OBMI: Oregon Board of Medical Imaging

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