Clinical applications analyst
Resume:
April L Harris
Gardendale, AL 35071
Cell: 205-***-****
Email: ***************@*****.***
Summary: I am a motivated, personable business professional that can quickly master technology. I have been extensively working in the healthcare IT world for more than 12years. I am diplomatic and tactful with professionals and non-professionals at all levels. I am accustomed to handling sensitive, confidential records. I am flexible and versatile – able to maintain a sense of humor under pressure. I am poised and competent with demonstrated ability to easily transcend cultural differences. I have excellent team-building skills. I have extensive knowledge in several EHRs. I have extensive experience monitoring, tracking, and evaluating global IT infrastructure incidents in a pre-go live, go-live, remote, and training setting.
Education:
University of Phoenix
Bachelor of Science: Healthcare Administration/Health information systems
Professional Abilities and skillset:
Practice manager, Team Lead, Credentialed Trainer Workflow Analyst, Tier II Remote Clinical Service Desk Analyst, Data Abstractor, Help Desk Specialist, Service Now Call Center Specialist, Footprints, Service desk, Remedy ticketing system, Zendesk, Citrix director, Active directory Password tool, Epic Beacon (Pharmacy, Clin-Doc, and CPOE), Epic Ambulatory, Optime and Anesthesia, Case Management, Home Health, Stork, Scheduler 200, Epic ASAP (ED & Trauma), Cadence, Beaker, HIM, Cerner Go-Live Support, Sorian Financials, Peri-Op, Power Chart, Inpatient, First-Net, Surgi-Net, and Ambulatory, Allscripts, Meditech, Grand Central, Go-Live Support, HIT Consultant, At-The-Elbow Support, Epic Scheduling and Inpatient and Outpatient Abstraction and chart conversion (merging), remote workflow analyst and support tech. EMR Analyst and trainer. Excel, Word, Outlook, & Publisher, On-base Scanning. Credentialed Trainer, DMO, DAX, Cerner, Cerner Dynamic Documentation, Cerner Quick orders, Clinicals, CPOE, Orders, Surgi-Net, Ambulatory, Allscripts Sunrise Surgical Care, Allscripts SCM, Certified McKesson iKnowMed Ontada G2 analyst, Service Now call center specialist, Clearwave, LightsOn, ERexpress, Authoriz.net, Iorder, CPSI, On Base Scanning, and Media Manager.
January 2022-Present
Birmingham, AL
Clinical Applications Analyst
Cullman Regional Medical Center
Assumes responsibility for maintaining existing reports and software modules for Cerner
Supports Medical Group End-User calls
Supports Cerner setup and support
Supports CPSI
Supports physician and other clinical documentation setup and support
Trains new physicians and clinical staff on all EHRs, as well as provides elbow support during Go-lives
Assists in MIPS and quality data reporting
Project manager for newly implemented software
Train and support Powerchart touch(radiology)
Train and support CPM, Clearwave, and Authorize.net
February 2021-December 2021
Birmingham, AL
Credentialed Trainer, Team Lead, Activation support consultant
McKesson
Duties include but are not limited to assisting the Project Manager with managing Go-Live Projects, Chart Abstraction Projects, soft build analyst work, and Remote Help Desk Projects in an Associate PM capacity.
Train end users, SMEs, and super users in EHR classes for their upcoming software installation during classroom training.
Performing dress rehearsals, leading soft Go-lives and Go-lives.
EHR consulting and troubleshooting during all projects, (I.e., Go-Lives, soft Go-Lives, Chart Abstraction, remote help desk, remote consulting, soft build, Tech Dress Rehearsals, etc.)
September 2017-February 2021
Birmingham, AL
Remote Clinical Service Desk Analyst
Epic
Acts as Tier II in the escalation path to diagnoses, troubleshoots and coordinates the resolution of problems and issues with the clinical application. Escalates to the Tier III support within a predetermined time limit.
Respond to the physician issues and incidents regarding the clinical aspects of the Epic suite (Incidents may include, but are not limited to, workflow issues, application errors, user access, etc.)
Receive, analyze, and process the Epic application requests submitted via e-mail, Web, and voice mails; examples include master files and Patient list modifications, smart lists
Proactively manage the incident situations
Profile settings, Print groups and Reports, set-up of Employee User Security Templates, Security Classes and Security Points, Shared Security, User roles, Menus, and Activity records for Epic Inpatient workflows
Answer and resolve “how to” type questions for doctors, nurses and other users of the Epic clinical applications.
Provide prompt escalation of application/system problems including assisting in determining root cause of problems through to appropriate solutions.
Facilitate one on one trainings with providers via Microsoft teams and bomgar
Provide help with account activations for first time users and password reset for existing users
Troubleshooting and problem-solving end user issues in a healthcare environment
Understand the latest configurations and changes of Epic
Assistance with the navigation of Care Everywhere
Possess a broad understanding of information technology and the ability to adapt to new technologies is essential. Able to deal with ambiguity and change and handle multiple projects and tasks.
Track and add the appropriate comments to, and close or escalate the incident tickets and related issues in a timely manner
Facilitates the installation and implementation of hardware equipment between IT, patient care and business process teams.
Provides basic training and consulting to end-users.
Creates and updates knowledge base articles as appropriate.
Respond to end-user questions or issues regarding clinical aspects of Epic applications, such as workflow issues, application errors, user access, etc.
Receive, analyze, and process support requests submitted by end users, like master files and category list modifications, smart lists, text, note support, etc.
Create, track, close, or escalate incident tickets and related issues in a timely manner.
Understand client's latest configurations and changes to Epic modules.
Assist client with end-user support during EPIC go-live implementations.
Served as a first-level point of contact for medical professionals and support staff to report issues.
Responsible for identifying, researching, and resolving routine technical issues. Troubleshot hardware, software, and connectivity issues.
June 2016-September 2017 Trident USA Health
Birmingham, AL
Scheduling Practice Manager
Review the nurse practitioners’ daily exams for scheduled follow ups
Ensure that the providers schedule is prepared for clinic daily with follow up exams, regulatory, CDM visits and annual exams placed on the provider’s schedule.
Communicate daily with provider via text, call or email to review patients seen and unseen
Review notes for missed follow ups and communicate these with the provider
Identify patients for CDM/PQRS opportunities, scheduling and tracking
Enter paper notes including CDM exams for provider into the PCEMR as well as scan them into the scanner software
Track CDM visits seen by the provider on the spreadsheet provided
Enter new patient face sheets and scan into the software.
Enter problem list into EHR
Acted as a liaison between the admissions office and nursing staff and the provider, communicating new admissions, discharges, and episodic patient needs to the provider.
Basic technical trouble-shooting - if needed, opening ticket for provider and copying RPM, RDO with provide ticket number with any continued IT problems via email or recaps
Collect and report QI data
Maintain an accurate and current patient database
Participating in the weekly Med Services call
Report any request from the provider that is not a normal part of the job description to RPM, RDO & VPCO
Reporting daily to RPM
May 2016-June 2016 Southern Illinois Healthcare
Herrin, IL
Credentialed Trainer
EPIC
Facilitate and assist training classes for CPOE and Clindoc
Provides classroom, one on one, and roaming support for end users, including support staff and clinicians
Facilitate virtual training via Zoom, Microsoft Teams, and Lanschool
Facilitate training classes up to 24 end users
Assisted with creating tip sheets and training materials
Liaison between end users and clinical staff
Provide technical support, trouble shooting and identifying for clinical information system improvements
Effective communication with the project leads and other team members
Familiar with Learning management system (LMS) workflow
Familiar with Personalization Lab
Familiar with Rover, Haiku and Cantu
Modules CPOE, and Clindoc
April 2016-June 2016 Montefiore-Moses and Cham
Yonkers, NY
Credentialed Trainer
EPIC
Facilitate and assist training classes for CPOE and Clindoc
Provide classroom, one on one, and roaming support for end users, including support staff and clinicians
Provide technical support, trouble shooting and identifying for clinical information system improvements
February 2016 Greenville Health System
Greenville, SC
Credentialed Trainer
EPIC
Facilitate and assist training classes for Clindoc
Provide classroom, one on one, and roaming support for end users, including support staff and clinicians
Provide technical support, trouble shooting and identifying for clinical information system improvements
References: Available upon request
Joe Almeida
Project manager
Quantina Norman
Project manager
Kendra Austin
Helpdesk Supervisor
Contact this candidate