Administrative Assistant Customer Service

CLT, North Carolina ***** 704-***-**** *************@*****.***

DEVONA D. LEVIS

ADMINISTRATIVE ASSISTANT

Multi-skilled Administrative Assistant with 4+ years of expertise and Associates degree in accounting. Knowledgeable and extremely detailed-oriented in databases, spreadsheets, and quickbooks. Level-Headed professional with exceptional standards on punctuality and being policy-focused. In charge of scheduling meetings, presentations, and new hire training, as well as overseeing superiors calendar. Utilized interpersonal and innovative abilities to create one-of-one solutions that can be carried out in work or in one's personal life. Advanced record of fielding phone calls, providing information to clients and acting as liaison between departments. Able to work under pressure while directing teams successfully. Strong communication along with abilities to complete multiple tasks simultaneously during day-to-day operations.

PROFESSIONAL

SUMMARY

SKILLS ● Recruit, Hire, Train

● Spreadsheet Management

Microsoft, Excel,

Quickbooks

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● Phone Etiquette

● Filing and Data Archiving

Organizational planning

knowledge

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● Critical Thinking

● Calendar Management

● Process Optimization

● Proofreading

● Customer Relations

ADMINISTRATIVE ASSISTANT 01/2021 to 03/2023

HumanHire, New York

CLAIMS RESOLUTION ANALYST 08/2018 to 12/2021

Heartland Food Products, North Carolina

WORK HISTORY

● Guided group of 8 to execute monthly targets.

Developed and updated spreadsheet development by utilizing databases and reporting on performance and sales data goals.

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● Coordinated and Scheduled meetings to optimize scheduling of superiors. Organized logistics and materials for each meeting and took detailed notes for later dissemination.

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Onboarded new employees with training and new hire documentation, as well as handle terminations, and transfers.

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● Accomplished multiple tasks within established timeframes.

● Executed Analyzing, Auditing, and Negotiating at least (70) assigned clients' A/R processes. Coached agents and claimants to correct errors or omissions and investigate questionable claims.

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● Gather and Investigate daily incoming claims using multiple systems and tools.

● Verified efficiency of data collection processes to maintain accuracy of record databases. LEAD SENIOR CUSTOMER SERVICE SPECIALIST 06/2014 to 03/2018 Progressive, North Carolina

● Maintained strict confidentiality with all personal data.

● Controlled all escalations with empathy and concern reducing client complaints by 13%. Promptly mediated disputes between crew members to promote better synergy and collaboration and avoid work disruption.

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Operated crew, assigned daily tasks, and made sure high levels of professionalism were shown and performance goals were met.

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● Produced constructive feedback to improve customer service delivery. Trained, oversaw, and mentored new team members to strengthen performance and job expertise.

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THE ART INSTITUTE, Charlotte, NC

Associate of Applied Science, 2016

Dean's List: Semesters 1 and 2 (2014)

GPA: 3.6

SOUTH MECK HIGH SCHOOL, Charlotte, NC

High School Diploma, 2013

Honoree of: AP Psychology and AP English

EDUCATION

CERTIFICATIONS ● CAP - Certified Administrative Professional

● CCNA - Cisco Certified Network Associate

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