Qatar - Doha

Single

Alzahraa Yousef Alwhedai

- Program Manager -

A passionate, ambitious, and professional Patient Lead ( Program Manager ),Insurance coordinator and dental hygienist, with a multiple- field experience, who is thrilled to expand her experience and always seeking excellency and accomplishment.

S K I L L S

Excellent Communication Skills

Ability to Work Under Pressure

Great Time Management

Excellent Customer Service

Orientation

C A R E E R S U M M A R Y

03/01/2021 –04/08/2022 Patient Lead ( Program Manager ), Axios International, Qatar 01/08/2019- 31/12/2020 Insurance Coordinator and Receptionist, Dr. Mohammed Al Said Specialized Dental center, Qatar

19/12/2011 - 25/07/2019 Dental hygienist and dental assistant, Islamic hospital, Jordan 01/07/2010 - 30/06/2011 Dental assistant, Dr. Mousa Abu Fadaleh clinic, Jordan 20/07/2008 - 04/03/2009 Dental assistant, Arab dental center, Jordan 28/01/2008 - 14/02/2008 Dental assistant (trainee), Islamic hospital, Jordan E D U C A T I O N

Dental Hygiene

License :

License to practice dental hygiene profession from Jordan ( Valid )

.Languages:

Arabic (mother tongue)

English ( excellent )

P R O F E S S I O N A L D E V E L O P M E N T

Presentation Skills, 09/06/2022, Harvard ManageMentor.

Time Management, 09/06/2022, Harvard ManageMentor.

Patient Documentation policy and procedure.

Physician Communication policy and procedure.

Safety Data Reporting and monitoring policy and procedure.

External Stakeholder Communication Management policy and procedure.

Program Data Reporting policy and procedure.

Governance Leadership policy and procedure.

Hazardous Waste policy and procedure.

Infection prevention and control policy and procedure.

Communication Induction.

Management System internal Audit policy and procedure.

Work Health and safety policy.

Disaster Recovery and business Continuity Plan and procedure.

Information Technology policy and procedure.

Password Management policy and procedure.

Operations security policy and procedure.

Incident and Accident policy and procedure.

Internet usage and procedure and Information security policy 77628222

adv2dp@r.postjobfree.com

C O M P U T E R S K I L L S

Electronic Medical Records 10/10

Billings and ICD,CPT Coding 9/10

Dental digital x-ray software 9.5/10

Information management policy and procedure.

Patient Communications policy and procedure.

Patient Medication Management Policy and Procedure

Patient Care and Continuity of Care Policy and Procedure, 18/3/2021.

IT Security Awareness and Best Practices, 18/03/2021

International Health Care Business Integrity for Third Party Intermediaries, 06/01/2021

Basic life support program, 27/01/2019

Basic life support program, 01/2014

Primary Infection control course

Hand hygiene and personal protection

Medical Injection course (theory and practice)

Wound suturing (Stitching) course (theory and practice)

Vein puncture and cannulation (theory and practice)

Definitions of medical terminology in Arabic

Fire safety course (R.A.C.E and P.A.S.S)

Communication skills and the art of dealing with others

HR Standard Operating Policies and Procedures – 1

Communications Induction

Occupational safety and health course

The introductory course of English, part 1

K E Y C O M P E T E N C I E S

Work under pressure Cooperative

Ability to learn and develop Communication

Ability to multitask Within the Fast-Paced Organized and Self-reliance Flexibility and Adaptability Leadership develops

Time and property Management Strong Attention to details P R O F E S S I O N A L D E T A I L S

Effectively Managing the patient care team in managing a drug access programs by liaising with hospitals, pharmacies and patients.

Liaise with regional and HQ teams as needed.

Ensure eligibility criteria for the different programs are being respected.

Ensure all processes are conducted in accordance with the company policies.

Ensure that eligible patients are enrolled in the programs in a timely manner and in accordance with the project workflow and timelines.

Collaborate with the company team to pre-empt challenges and ensure continuous improvement of the company operations.

Ensure that current patient receives their drug quickly and efficiently.

Prepare timely monitoring reports ( monthly ) with patient numbers and logistics as well as quality assurance reports for internal review including monitoring and tracking patient files in collaboration with company staff in real time as patients proceed through the program.

Maintain and update electronic program files, including patient and quality assurance data.

Adverse Events reporting and reconciliation.

Assist the program manager in managing a drug

access program

Managed data entry of proprietary database

Maintain and update electronic program files

Prepare claims with required documentation and distribute accordingly in a timely manner to expedite payment.

Submit claims and following up with insurance carriers on unpaid or rejected claims.

Prepares patient statements for charges not covered by insurance.

Prepare appeal letters to insurance.

Posts insurance and patient payments using medical claim billing software.

Working by using coding references ( ICD diagnosis and CPT treatment codes ).

Researched and solved claim and billing issues.

Assisted patients with eligibility and benefit coverage questions.

Audited, billed and collected dental insurance.

Assume the responsibility of receiving and sorting incoming payments with attention to credibility.

Send invoices and account updates to clients.

Provide regular, accurate reports of billing data.

Work on medical insurance coding.

Experience in financial aspects.

performing office management tasks that often require the use of a personal computer.

Follow up on internal hospital correspondence.

Follow up on orders for the purchase of medical devices and their maintenance.

Serving as an infection control officer, developing infection control protocol and preparing and sterilizing instruments and equipment.

Generated, updated and maintained patient profiles for both current and new clients.

Ensured documents met required standards.

Practiced professional telephone etiquette and customer service while making claim inquires and quickly resolving any patient complaints and concerns.

Communicating with patients (scheduling and confirming appointments, answering the telephone and billings)

Ordering dental supplies and maintaining dental equipment inventory.

Communicating suppliers (billing and ordering supplies).

Collecting and recording medical and dental histories.

Evaluates medical and dental state for patients.

Periodontal charting.

Scaling and basic root planning

Bleaching.

Taking X-Rays ( Peri-apical, panoramic,cephalometric and CBCT)

Educates patients about proper oral hygiene

Application of fluoride and fissure sealants

Taking impressions and making temporary crowns.

providing postoperative instructions.

Helping to provide direct patient care in all dental specialties, including orthodontics, pediatric dentistry, periodontics and endodontic.

Assisting with oral surgeries, and in performing dental treatments for patients under general anesthesia such as Handicapped, uncooperative children and patients with allergies for topical anesthesia materials.

R E F E R E N C E S

Dr. Anmar Al-Asmar, adv2dp@r.postjobfree.com

Dr. Mousa Abu Fadaleh, 009***********

Dr. Khaldoun Abu Afifeh, 009***********

Dr. Bassem Al Sahhar 009**********

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