Call Center Customer Service
Resume:
Amanda Johnson
I am a felon trying to do right and change my life
Murfreesboro, TN 37130
*****************@*****.***
I have graduated from Ultimate Medical Academy for Medical Billing and Coding. This is my dream career and what I want to do for the rest of my life. Trying to find employment that will not injure my lower back any more then what is already done.
Authorized to work in the US for any employer
Work Experience
Caregiver
Creekside Assisted Living - Murfreesboro, TN
August 2022 to Present
Carling for and assisting elderly residents with their needs Cashier
Goodwill Industries - Murfreesboro, TN
July 2022 to August 2022
Team Member
Bargain Hunt - Murfreesboro, TN
October 2020 to December 2020
Cashier, pricing store items and stocking shelves
General Laborer
Nashville Display
June 2018 to August 2018
Press wielding pieces for shelving units
Demolition and Cleanup
Priority Nashville Contracting - Nashville, TN
June 2018 to July 2018
Cleaning up construction sites
Medical Biller
Grace Care
March 2017 to September 2017
Filling out and submitting medical insurance claims Customer Service/tech Support
Nov
August 2016 to November 2016
• Worked as Healthcare in Cedar Croft from Aug 2016 to Nov 2016 Role: client care aid
• Worked as Call center in The connection call center from Sep 2005 to Apr 2007 Role: customer service/tech support
FIELD OF INTEREST
• Customer service
Education
GED
Central New Mexico community college
2011
Medical Billing and Coding
Ultimate Medical Academy
High school diploma or GED
Skills
• Good communication skills, computer literate INDUSTRIAL EXPOSURE Implant Training at:
• None
• Medical Billing (Less than 1 year)
• Microsoft Word (1 year)
• Medical Terminology (Less than 1 year)
• Medical Coding (Less than 1 year)
• CPT Coding (Less than 1 year)
• ICD-10 (Less than 1 year)
• ICD-9 (Less than 1 year)
• Medical Records (Less than 1 year)
• Insurance Verification (Less than 1 year)
• Customer service (3 years)
• Customer support (3 years)
• EMR Systems (Less than 1 year)
• Medical Scheduling (Less than 1 year)
• Anatomy Knowledge (Less than 1 year)
• Assisted living
• Memory care
Awards
Dean's List Award
March 2021
Dean's list
April 2021
Made the Dean's List at Ultimate Medical Academy for holding a 4.0 GPA and straight A's Assessments
Work motivation — Completed
October 2020
Level of motivation and discipline applied toward work Full results: Completed
Workplace safety — Familiar
October 2020
Using safe practices at work
Full results: Familiar
Construction safety — Proficient
September 2020
Using safe practices while on a construction site
Full results: Proficient
Basic maintenance and repair — Proficient
September 2020
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Customer focus & orientation — Highly Proficient
December 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Medical billing — Familiar
June 2021
Understanding the procedures and forms used for medical billing. Full results: Familiar
Basic computer skills — Completed
June 2021
Performing basic computer operations and troubleshooting common problems Full results: Completed
Call center customer service — Highly Proficient
June 2021
Demonstrating customer service skills in a call center setting Full results: Highly Proficient
Electronic health records: Best practices — Familiar June 2021
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Familiar
Medical terminology — Familiar
June 2021
Understanding and using medical terminology
Full results: Familiar
Following directions — Completed
June 2021
Following multi-step instructions
Full results: Completed
Call center customer service — Highly Proficient
June 2021
Demonstrating customer service skills in a call center setting Full results: Highly Proficient
Typing — Completed
June 2021
Transcribing text using a standard keyboard
Full results: Completed
Sales skills — Familiar
October 2021
Influencing and negotiating with customers
Full results: Familiar
Basic attention to detail — Proficient
November 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Highly Proficient
September 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Verbal communication — Highly Proficient
July 2021
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Written communication — Familiar
November 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar
Customer focus & orientation — Familiar
September 2021
Responding to customer situations with sensitivity Full results: Familiar
Inside sales — Proficient
February 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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