Administrative Assistant Customer Service

MARY ORTIZ

****.*****.****@*****.*** 832-***-**** Spring, TX 77373

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Dedicated Admin with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Motivated Admin with 25 years of experience offering office support in Oil and gas industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance- related initiatives. Successful in coordinating and executing meetings, travel and special events. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Mail Management

Accounting Support

Timeline Planning and Management

Travel Administration

Administrative Assistant, Sr Exterran Energy - Houston, TX 02/1998 - Current Scheduled appointments, meetings and events for management staff. Directed customer communication to appropriate department personnel. Composed correspondence, reports and meeting notes. Provided secretarial and office management support while building cooperative working relationships. Prepared and prioritized calendars and correspondence. Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials. Responded effectively to sensitive inquiries or complaints. Answered phone calls and emails to provide information, resulting in effective business correspondence. Inventoried and ordered supplies for office.

Organized both physical and digital files and updated reports to coordinate project materials. Scheduled staff and monitored resource allocation to provide optimal coverage and service. Tracked and submitted employee timesheets to prepare for payroll processing. Coordinated appointments, meetings and conferences. Maintained accurate department and customer records. Developed administrative processes to achieve organizational objectives and improve office efficiency. Coordinated social, cultural, and recreational on- and off-campus enrichment activities. Summary

Skills

Experience

Lone Star College System Spring, TX 06/1978

GED

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Achieved recognition by management for friendly and responsive service. Administration - Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Multitasking - Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Recognized as "Employee of the Month" in 26 for Going Beyond and Above Oversaw IT Dept area.

Calendaring - Planned all meetings and travel for CEO. Customer Service - Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Successfully planned and executed corporate meetings, lunches and special events for groups of 2+ employees. Coordinated all department functions for team of 2+ employees. Administration - Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Planned and executed all aspects of a major office headquarter move. Education and Training

Accomplishments