Service Specialist Customer

RE Student Service Specialist

March **, ****

Dear Human Resources,

I am very interested in applying as Student Service Specialist for University of Waterloo. I feel that I have the skills and experience that you are requiring in this role.

I volunteer with Thrift on Kent as a Cashier. I greet customers and take the cash or debit/credit payments. It is a very fast paced environment and I thrive as a Cashier.

I am a good communicator, I multitask well and I am organized. I am computer literate.

I am cheerful, enthusiastic, I love seeing clients happy as I enjoy meeting people. I am compassionate and non judgemental as well. Thank you for reviewing my resume. I look forward to the opportunity to discuss my qualifications with you in more detail and to expand on my skills and experience. I can be reached by phone or by email at ***************@*****.***

Sincerely,

Penny Costoglou

HIGHLIGHTS OF QUALIFICATIONS

•Dependable and personable employee who demonstrates initiative

•Experienced using Point of Sales Systems and providing excellent customer service

•Excellent communicator with a focus on active listening skills

•Skilled problem solver with strong attention to detail

•Ability to pick up tasks and new skills quickly

•Able to work independently or as a team member to ensure tasks are completed in a timely manner

EMPLOYMENT HISTORY

Cashier (Volunteer) February 2022 – Present

Thrift on Kent, Kitchener, ON

•Greet customers as they come up to cashier

•Scan products into point-of-sale terminal

•Process payments from customers (cash, credit)

•Wrap houseware items to ensure protection from breakage before packing in bags

•Thank customers for purchase

•Assist colleagues with wrapping purchases for their customers as needed to contribute to the team environment

•Follow loss prevention policies and procedures

•Sell and promote jewelry to customers and obtain from case with key as requested

Emergency Shelter Worker 2020 – 2021

The Working Centre (University Avenue Shelter), Waterloo, ON

•Documented in an internal database, any updates on residents (conversations and assistance being provided) and job duties completed during each shift

•Greeted visitors, families, social workers, residents and provided information

•Provided support and assistance to residents going through difficult times

•Utilized crisis intervention to assist with conflicts between residents

•Attended daily staff meetings before shift changeovers to provide updates and continuity of services

•Served residence their meals

•Maintained cleanliness and sanitization of a four level, 80 resident building

Relief Worker 2016 – 2018

Thresholds Homes and Support Inc., Kitchener ON

•Answered phones, redirected calls, took messages, greeted visitors and provided information to residents, families, and social workers

•Documented information into client files/database regarding any updates, occurrences, medications taken, conversations, and social interactions amongst residents

•Entered incident reports into database while also notifying the supervisor

•Empowered residents with compassion and care through active listening skills to assess a problem and to provide the most effective guidance

•Provided supportive counselling and encouragement to residents while they are working towards attaining their life goals

•Participated in outings with residents

•Initiated and encouraged socialization that reduced isolation of residents

•Attended team meetings to address residents needs and share new techniques

•Assisted in cleaning the group home during each shift

Educational Assistant 2010 – 2018

Waterloo Region District School Board, Kitchener ON

•Supported teacher with activities and utilized strategies for teaching

•Assisted special needs students in all grades with ESL, mobility, communication, personal hygiene, and course curriculum

•Carried out behavior modification, personal development and other programs under the direct supervision of teachers

•Applied communication strategies in class for Developmental Education (ages 6 to 10)

•Cleaned, sanitized and organized classrooms in preparation for the next day’s activities

Residential Counsellor 2006 – 2010

Evangeline Residence, Toronto ON

•Answered incoming calls regarding community partners assisting residents and completed referrals

•Utilized an internal database to enter and maintain resident’s file

•Provided supportive counselling to women who were homeless

•Completed housing applications

•Connected with Ontario Works to assist individuals in applying for social assistance

•Assisted individuals in need of legal aid

•Provided assistance to relief workers working with residents

EDUCATION AND TRAINING

Customer Service Certificate 2022

Nonviolent Crisis Intervention Training 2017

First Aid/CPR 2016

Honours BA in Psychology, York University

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