Assistant Store Customer Service
Resume:
Rebecca Hill
Project Implementation Manager
Address
Fort Worth, TX 76106
Phone
*********@*****.***
Tech-savvy Implementation Project Manager with 5 years of hands-on experience gathering requirements and verifying completed hardware and software deployments within budget and schedule. Expertise in IT project management, agile development and business analysis. Forward-thinking professional recognized for meeting project deliverables by merging customer and user needs with business requirements, budgetary restrictions and logistical considerations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship- building skills. Proficient in using independent decision-making and sound judgment to positively impact company success. Education Academic Acheivement
SNHU Honor Roll 23EW3 Term (01-03 2023)
Maintained a GPA of 3.5 or higher
Validate at https://meritpages.com/becaenget
Technical Profile
Microsoft Office
Microsoft Word
Microsoft Excel
Google Drive
MySQL
SQL
HTML
Google Workspace
Salesforce
Canva
Workday
Zendesk
Network Configuration
VPN
Cloud Management
Technical Support
Office 365
Slack
Zoom
HubSpot
Competencies
Business process re-engineering
Project planning and development
Staff Management
Technical Support
Critical Thinking
Active Listening
Dependable and Responsible
Decision-Making
Written Communication
Self-Motivated
Teamwork and Collaboration
POS systems expert
Professional telephone demeanor
Account management
Work History
2015 -
Current
Project Implementation Manager Granbury Solutions, Irving, TX
Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
Outlined work plans, determined resources, and wrote timelines as part of project scope determination.
Developed and initiated projects, monitored performance.
Achieved project deadlines by coordinating with contractors.
Planned, designed, and scheduled phases for 5-10 large projects simultaneously.
Met project deadlines without sacrificing quality or safety.
Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Maintained open communication by presenting regular updates on project status to customers.
Monitored project progress, identified risks, and took corrective action as needed.
Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.
Pulled from knowledge of technical industry and technological developments to drive IT deployments.
Analyzed previous business processes for inherent flaws, avoiding similar pitfalls in subsequent process development lifecycles.
Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges. 2014-
2015
Assistant Store Manager
The Cash Store, Irving, MDTX
Managed over 40 customer calls per day
Managed opening and closing procedures
Trained staff associates on company policies and procedures.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Guided team to maintain high productivity and performance metrics.
Interacted well with customers to build connections and nurture relationships.
2023-
Current
Bachelor of Arts: Psychology
Southern New Hampshire University -
Hooksett, NH
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