Customer Service Accounts Receivable
Resume:
Summary
Account Management
Professional with ** years
combined experience in the credit
counseling and customer service
fields. Major strengths include
multitasking, excellent
communication and negotiation
skills. Dependability and
dedication allow me to excel at
my daily goals. Works effectively
with peers and management
teams.
ADDRESS
6425 Westheimer Rd Apt 919
Houston, TX 77057
PHONE
Cell:
Home:
Personal:
***********@*****.***
EXPERIENCE
2015 – 2023
Customer Services Solutions Representative • Just Energy • Houston, TX Assist customers in finding the lowest rates when considering energy companies, enroll customers with company or one of our sister companies, Tara, Amigo or Georgia Gas. Process moves or transfers of service approvals and update customers of various product offerings. Customer account management, including accounts receivable and remittances.
• Responsible for handling Smart-Thermostat calls and troubleshooting
• Recognized for promoting Just Green, an environmentally friendly energy source 2007 – 2015
Inbound Recovery Representative • First Data/TeleCheck • Houston, TX Maintained an acceptable level of performance in areas including, but not limited to, calls per hour, hold time, quality assurance, transfer out percentage, percent busy, number of drafts and monthly budget goals.
• Collect payments on return checks
• Direct check writers to the appropriate department for payment arrangements 2006 – 2001
Account Management Counselor • Foley’s Department Stores • Houston, TX Located and monitored past-due accounts using the latest skip tracing tools, reestablishing contact with delinquent accounts and increasing revenue. Identified and resolved billing issues, decreasing complaints from customers and the Better Business Bureau. Counseled past-due customers on various repayment programs to reestablish credit, ensuring customer retention and repeat business.
• Exceeded department weekly standard of $7,000 by collecting a minimum of
$10,000 through persistence and offering creative solutions
• Received the “Gold Star” award in recognition for outstanding customer service, the highest award honoring professionalism
SKILLS
Knowledge of basic computer applications and internet
Microsoft Word, Excel, Outlook and Skype/IM
SharePoint experience
Basic shorthand
Multi-line and Avaya Phone Systems
Money processing skills
Amazon Phone System
CUBS and Sale-force Experience
EDUCATION
Houston Community College, Houston, TX
Foundation Courses
REFERENCES AVAILABLE UPON REQUEST
SylvesterResume201
9.docx
L/S
Latanya Sylvester
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