Customer Service Administrative Assistant

KAREN SMITH

Pleasant Grove, Utah · 714-***-****

************@*****.***

Administrative and business professional dedicated to providing exemplary customer service.

EXPERIENCE

*/**** – 3/202

GENERAL MANAGER, access offices

Provided exceptional customer service

Managed full service executive suite office servicing over 100 companies

Services provided included telephone answering, mail, conference facilities

Maintained a loyal clientele

Developed and maintained customer and vendor relationships through continual communication

Interviewed and hired strong employees to assist with daily operations

Handled HR related issues

Managed accounts receivable and bank deposits

Maintained Avaya phone system and voicemail with a heavy call volume

Processed mail

05/1999 – 1/2011

NATIONAL SALES MANAGER, premier business centers

Managed executive suites for Wells Fargo Tower as well as providing assistant manager services for 14 other Premier locations throughout California, Texas, and Illinois

Developed a training program to train managers for these locations

Provided exceptional customer service

Managed full service executive suite office

Maintained a loyal clientele

09/1989 – 05/1999

MANAGER, Executive Suites

Managed entire building of executive suites

Provided full office duties to all tenants

Provided exceptional customer service

Worked closely with building owners to maintain occupancy

Maintained a loyal clientele

SKILLS

Exceptional customer service

Familiar with Microsoft office

Excellent computer schools

Detail oriented

Great ability to multitask

Excellent communication skills

OTHER SKILLS

Volunteer for Trauma Intervention Program TIP Orange County

Volunteered for six years with TIP, a national non-profit that provides emotional and practical support for victims of traumatic events and their families in the first few hours following a tragedy.

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