Customer Service Store Detective

MICHAEL GRACE

Atlanta, Georgia, United States

*******.********@*****.*** 678-***-****

linkedin.com/in/michael-j-grace-0a13bb52

Summary

Highly motivated professional seeking a full-time Information Technology position, where I can transition my skills as a Cybersecurity researcher of internet fraud. I bring an adeptness for security, procedures, and customer service with a Bachelor of Science degree in Criminal Justice Law. Experience

Project Manager

Georgia State University

Jan 2020 - Aug 2020 (8 months)

Evidence-Based Cybersecurity Research Group

Project supervision, monitoring, and management of undergraduate interns in the coding department.Trained undergraduate interns to code parsed metadata from the dark web; also tracked productivity and quality of work.

Undergraduate Research Assistant (Internship)

Georgia State University

Apr 2019 - Dec 2019 (9 months)

Dark Web Project, scraping and parsing metadata from sites on the dark web using Python. To generate and utilize empirical evidence to identify online threats and vulnerabilities. Based on this research cybercrime targets would be better educated to protect themselves online. Also, to guide policy development efforts to secure cyberspace design and configuration of computing environments; that can mitigate the consequences of cybercrime events effectively. Store Detective

Macy's

Dec 2012 - Apr 2013 (5 months)

Protected merchandise using CCTV and plain clothes surveillance techniques; performed investigations identifying and apprehending shoplifters. Provided eyewitness testimony in criminal court cases regarding the prosecution of the shoplifting offenders. Regional Security Investigator (Internship)

U.S. Department of Homeland Security

Jul 2011 - Nov 2011 (5 months)

Federal Emergency Management Agency (FEMA) –

Fraud and Internal Investigations Department

Investigated policy infractions involving FEMA employees, assets, and interests. Provided administration operations with sufficient information to decide a course of corrective action, in cases of administrative misconduct, unethical behavior, and regulation violations. MICHAEL GRACE - page 1

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Education

Kennesaw State University

Master of Cybersecurity, Cyber/Computer Forensics

2021 - Present

Anticipated Graduation; June 2024

Georgia State University

Bachelor of Science, Criminal Justice Law - GPA: 3.24 2017 - 2020

Skills

Analytical Skills • Back Office Operations • Customer Service • Cybercrime Investigation • Microsoft Excel • Python (Programming Language) • Security Audits • Supervisory Skills • Technical Support • Time Management

MICHAEL GRACE - page 2

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