Patient Transporter Service Representative
Resume:
Theresa A. Gonzales
*** ****** ** ****** *******, TX. 78415 Cell # 361-***-**** Email: adv29c@r.postjobfree.com
OBJECTIVE: To be able to use the skills I've acquired over the years through education and on-the- job experience to further achieve personal growth with a company and develop a long term career
Qualifications Summary
●Proficient with Microsoft Office System and10-key by touch
●Able to perform instructed duties alone without supervision
●Experience in verifying insurance benefits.
●Exceptional record maintenance
●Self-starter and able to multi-task in a fast paced environment
●Experienced in EHR'S/EMR – All scripts,Next-gen,E6,Spring-charts and MOMS
●Possess high job accuracy, efficiency and dependability
●Results and goal-oriented with a philosophy for quality improvement.
●Knowledge of HIPPA regulations
●Ability to communicate effectively with patients and all levels of personnel in a professional, courteous, and effective manner using excellent customer service skills
Professional Experience
Christus Spohn Hospital (Shoreline), 600 Elizabeth St, Corpus Christi, Texas, 78404.
Patient Transporter (October 12, 2020 - current)
●Provide transportation to patients needing to move from one location to the next
●Maintain transport resources including appropriate disinfectant cleaning, before, and after each patient transport
●Provide effective movement of medical records
●Courier Service for Cancer Center and Pre-Admitting of labs, specimens, and medication
●Pick up, clean, and take equipment from the units, including IV poles and IV pumps.
●Provide dispatch services, updating job priority, viewing job queues, communicating transportation assignments with transporters.
Super Cuts, 10529 SPID, Suite 160, Corpus Christi, TX
Receptionist (March 14, 2019- March 28, 2021)
●Maintain customer service
●Assist Stylist with daily duties
●Responsible for customer transactions cash, credit and debit card.
●Maintain a professional store appearance, stock shelves with fresh supplies & keeping lobby area neat/clean.
Corpus Christi State Support Living Center, 901 Airport, Rd Corpus Christi, TX.
Rehab Tech (June1, 2003 Sept 5, 2005 March 6, 2013- October 1, 2017)
● Job coach for individuals that have disabilities showing them how to be independent as possible and to lack current skills.
●Prepared patient charts on a daily basis.
●Provided one-on–one training tailored to the needs of the employee.
●Transported employees off campus to and from job locations.
●Greeted patients and visitors in a prompt, courteous and professional manner.
●Obtained all appropriate forms as required.
●Obtained demographic and insurance information, verified insurance benefits and updated in system.
●Patient check-in and check-out procedures.
●Efficiently and effectively maintained patient medical records, reports and other information according to policies and procedures.
●Answered incoming calls using a 5-line incoming switchboard.
●Created patient charts and obtained information from patients for medical records and entered patient information into EMR system.
●Scheduled and logged appointments, FMLA documents and check in/check using Medical Office Management System (Spring charts).
●Maintained efficient supply of patient forms.
●Called patients to regarding appointment friendly reminders.
Harbor Freight 4955 Ayers St Corpus Christi, Texas.
Customers Service/ Shipping & Receiving (6/1/13-10/31/13)
●Handle shipping & receiving for company and inventories.
●Mechanized for the companies.
●Handle transactions with customers as well as contractors.
●Handle large amount cash, credit cards and checks transactions as well daily deposits.
The Results Companies 400 Mann Dr. suite 400 Corpus Christi, Texas.
Sirius XM Radio Customer Service Rep (8/1/11-3/1/13)
●Includes to finding solutions for customers’ needs open and close new account.
●Responsible for handling Client/Member inbound and outbound calls in a manner that will ensure high member satisfaction. Relaying accurate information and documenting significant information in a timely and professional manner.
●Attend team and call center meetings for updates and cross training.
●service representative for sirus xm radio, active & setup service plans, can handle high call volume
●Administered schedule additions, changes, or inquiries in the appropriate database within required timeframes. Coded, documented, tracked and resolved all incoming calls and complaints.
●Processed scheduling requests in a timely fashion.
●Provide technical support for car phone service.
●Worked with management team to identify and forward potential Quality of Care complaints.
●Maintained strict member and company confidentiality.
●Performed other related duties as assigned.
●Answered incoming calls using a 16-line incoming switchboard
●Collected, sorted, distributed, or prepared mail, messages, or courier deliveries.
●Performed administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
●Processed and prepared memos, correspondence, travel vouchers, or other documents.
●Transmitted information or documents to clients, using computer, mail, or facsimile machine.
●Received payment and record receipts for services.
●Analyzed data to determine answers to questions from customers or members of the public.
●Enrolled individuals to participate in programs and notify them of their acceptance.
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Southwest Transportation (Out of Business) Corpus Christi, Texas.
Transporter/Driver (8/1/2009-7/1/10)
●Getting clients with mobility challenges to their destinations safely and on time.
●Assisted clients as they got into and out of the vehicle.
●Maintain the vehicle in good working and driving conditions.
●Taking patients to and from Dr’s appointments in Nueces county
●Greeted patients and visitors into the clinic in a prompt, courteous and professional manner.
●Obtained all appropriate forms as required.
●Obtained demographic and insurance information, verified insurance benefits and updated in system.
●Patient check-in and check-out procedures.
●Efficiently and effectively maintained patient medical records, reports and other information according to policies and procedures.
●Greeted patient charts and obtained information from patients for medical records and entered patient information using All scripts billing software.
●Scheduled and logged appointments, FMLA documents and check in/check using Medical Office Management System (MOMS) and NextGen EMR System
●Maintained efficient supply of patient forms.
●Telephoned patients to remind them of appointments.
● Education
●W.B Ray H.S. Corpus Christi, Texas, Class of 1997
●Aveda Institute, Corpus Christi, Texas, Completion date: Feb. 16, 2019
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