SHELIA PHILLIPS
*** ******** ***** ***. ****, Hyattsville, MD 20785 · 202-***-****
*************@*****.***
To utilize my well-rounded experience, background and education while learning new skills that will benefit me and the organization. EXPERIENCE
APRIL 2022 - AUGUST 2022
Acting Community Manager
● Customer Service
● Answer phone
● Monitoring social networks
● Address members/clients
● create spreadsheet/invoices
OCTOBER 2021 - MARCH 2022
Maryland Environmental Services (Prince Georges County Recyclying
● ANSWER PHONES
● Greet Visitors
● Assisted Procurement Assistant
JUNE 2021 – SEPTEMBER 2021
DATA ENTRY, CAPITAL AREA FOOD BANK
● Data Entry.
● Microsoft 365.
● Filing documents.
● Call backs to make sure we have the correct information for the seniors.
● Scan and xerox documents.
MAY 2021 – JUNE 2021
EXECUTIVE ASSISTANT, ALEXANDRIA REDEVELOPMENT AND HOUSING AUTHORITY
● Log in Invoices.
● Create work orders for tenants.
● Tenmast app logging in information.
● Microsoft 365.
● Answer incoming calls.
● Xerox and scan documents.
JAN 2020 – JUNE 2020
SENIOR EXECUTIVE ASSISTANT, LIUNA LABORER INTERNATIONAL UNION OF NORTH AMERICA
● Handled/distribute mail to appropriate personnel.
● Logged in checks.
● Scan documents.
● Wrote memos.
● Managed Chief Financial Officer calendar.
MARCH 2016 – NOVEMBER 2018
REASSIGNMENT, Marine Corps University, Archives Section, Quantico, Virginia MAY 1983 – FEBRUARY 2016
INFORMATION TECHNOLOGY ASST. & RESEARCH REFERENCE ASST., Marine Corps University, Marine Corps Historical Division, Quantico, Virginia
● Demonstrates proactive leadership, provides technical advice and guidance regarding research information to senior-level managers, public, researchers, authors, and government officials.
● Provides technical support for 30 individuals throughout the Marine Corps Historical Center.
● Assemble, prepare data and other research information for reports.
● Provide primary support of IT goods and services, asset management services and/or financial for Reference Section of HQMC – History Division.
● Responsible for providing technical support to users in the development and implementation of systems to meet the data processing needs of the Center.
● Evaluate all telecommunications service requests submitted for proper content, completeness, and budgetary considerations.
● Service as a representative for Marine Corps University, Telecommunication Office as Telephone Control Officer (TCO) for Marine Corps Historical Branch maintaining the usage of phone, maintenance, and billing for 30 individuals.
● Communicate effectively to articulate and document findings and recommendations. Ability to utilize office automation and plan work assignments.
● Management productivity and organization of an extensive system of subject biographies, geographical, post and stations and Unit Histories and assist Reference Historians in answering public and official inquiries by researching and providing pertinent information.
● Management of interns within Historical Reference Branch and visiting researchers. Develop, management control, long range planning, improve effectiveness and efficiency of the Commemorative Naming Reference Section’s Database, Lineage and Honors database, and Supplies and Reference Projects Database.
● Serve as expert in Marine Corps history and customer service.
● Research muster rolls/rosters on daily entries for researchers, active, retired Marines and Navy personnel.
● Experience with applying references in the MCBO P2831.1A, MCO P2066.1.
● Scan historical photos and correspondences to the appropriate individual or Marine Corps Units.
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● Prepare Purchases/Order supplies and repairs for the Reference Branch micro-fiche reader and Xerox machines printers using form DD 1149.
● File and retrieve documents and data from Reference Section filing system. EDUCATION
JUNE 2013
MASTER OF SCIENCE, BUSINESS ADMINISTRATION
MANAGEMENT, STRAYER UNIVERSITY
OCTOBER 2014
EXECUTIVE CERTIFICATE IN HUMAN RESOURCE, STRAYER
UNIVERSITY
JUNE 2004 – 120 QUARTERLY HOURS
BACHELOR OF SCIENCE, COMPUTER INFORMATION SYSTEMS, STRAYER UNIVERSITY
JUNE 2002 – 90 QUARTERLY HOURS
ASSOCIATES OF ARTS, COMPUTER INFORMATION SYSTEMS,
STRAYER UNIVERSITY
SEPTEMBER 1983
BUSINESS ADMINISTRATION, UNIVERSITY DISTRICT OF
COLUMBIA
SKILLS
● Tower/Trim
● Windows
● Word
● Internet Explore
● Dream Weaver
● Microsoft 365
● Scanner
● Facsimile machines
● MS Excel
● MS Power
● MS Office
● Front Page
● Photo Editor
● Lotus
● Notes
● Microfilm/microfiche readers and printers
REFERENCE UPON REQUEST
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