Consumer Relations Parts Manager

JUAN RAMON MONTALVO

City of Los Angeles, CA 900**-***-*** 5055 *********@*******.***

SUMMARY

Accomplished, Technical, Product Development, Fleet Management, Consumer Relations Professional. Over eighteen years of achievement in highly visible positions within the corporate and retail sectors of the Transportation/Motorcycle industry Trained BMW Certified Master Technician and Professional Parts Manager Training experience small business specialist Key Strengths: People Skills, Communication Professionalism Technical knowledge Excellent Manager, Retail and Corporate Operations. I'm looking for someone in need of a strong minded person who can lead a team or a project to full level success.

SKILLS

Computer skills include WORD,

EXCEL, POWER POINT

BMW Master Certified Technician

Fifteen years Japanese

motorcycle brand experience

Excellent managerial skills

Excellent communications skills

Friendly, Positive Attitude

Good Work Ethic

Reliable & Trustworthy

People Skills

Organizational Skills

EXPERIENCE

01/2003 to Current ANGEL CITY CYCLE Los Angeles, California I am the owner and manager of Angel City Cycle in Los Angeles CA. a start up business, offering a full range of technical and restoration service of BMW motorcycles ranging from 1960 to present models; developed business relations with vendors worldwide; to provide parts and technical knowledge used to maintain, repair, and restore all models; provide quality parts and accessory sales; develop and implement all phases of a small business including detailed budget design and business planning. I also trained local machine shop service providers in best methods and specifications to repair various components using modern methods and parts.

I have built several models that have gone around the world for numerous clients with 100% reliability.

02/2000 to 03/2003 Press Fleet Manager/Technician and Technical Specialist BMW OF NORTH AMERICA LLC, Western, Manpower Technical, Field Events Ontario, CA

As the leader of the BMW Western Regional Workshop I was tasked with providing Expert Factory Trained technical support for a fleet of 140 on site units. I also provided technical support for the fleet of demonstrator vehicles travelling the country. I was also involved in providing and maintaining a fleet of vehicles used in the technical training department minimum 4 vehicles.

I also built several special project vehicles used in a variety of television commercials to advertise the brand, also provided vehicles for use in films. Some of those films included The Italian Job and Austin Powers- Goldmember to name a few. I was also responsible for the vehicles used in various promotions, Press intro's as well as dealer intro's. I traveled frequently as a technical specialist at the annual motorcycle shows, biketoberfest in Daytona Beach Fl. where I spoke to thousands of knowledge hungry motorcyclists.

I worked alongside German product engineers to improve pre production motorcycles as well as the Dakar race team testing desert condition in our local deserts.

I was the lead tech and manager on a team that achieved a new sales record that had not been broken in 70 years!

My department also assisted BMW legal on a few claims that were made prior to my start at the facility.

BMW also installed a new computer to allow me to complete warranty claims as well as the occasional NHTSA recall.

12/1994 to 07/1998 Parts Manager/Technical Specialist Martys BMW Torrance, CA

I started the job as a parts man in December of 94, I attended the first Technical Training class a few months later in approx. March of 1995 I became the Parts Manager then certified technician within six months; provided effective and efficient parts management for an international consumer base using automated inventory control system; worked closely with the Parts Logistics Manager of BMW of North American to resolve supply chain and quality issues; planned and implemented merchandising strategies both in store and online; provided sales support and extensive customer relations skills; served as interim General Manager; store became

#1 in region and #2 overall in nation for parts sales in, -97 that had not been accomplished since 1988

EDUCATION AND TRAINING

05/2002 MNI Professional Parts Management course

Skills Center

02/2000 Certified DCS Classic and DCSnet user

01/1988 BMW Certified Master Technician: Broadcast Production Engineering Columbia College

05/1982 General Automotive Technologies course

Associate of Arts: Broadcast Engineering

Columbia College Hollywood Los Angeles, CA

[Award] Recipient I was awarded for being part of a team that video taped the competitors of the Los Angeles Marathon in approx 1985. The video team helped event organizers with keeping the event as a proudful competition with no cheaters.

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