SUJAL PATEL

Phone – 416-***-**** adv28v@r.postjobfree.com Toronto, Ontario B.com, CSM

SUMMARY OF QUALIFICATIONS AND SKILLS

5+ years of experience as a business analyst brings a unique set of skills: a business and technical background. I have in-depth experience with different methodologies, i.e., SDLC, Waterfall, Agile/Scrum.

Extensive experience in domains such as Digitization of Mortgages, Credit cards, Branch and retail Lending, Mobile payments, Online Payments, business banking and lending.

Mobile banking App enhancement and optimization

Google Analytics optimization

Extensive experience in Requirement Gathering and analysis, developing and delivering project deliverables, recommending solutions for process improvement

Helped QAs with Production testing, end-to-end testing and understanding various process flows.

Proven skills in business analysis, requirements gathering, modelling, and writing business cases.

Expertise in communicating with external clients, engaging stakeholders, and conflict resolution.

Decided KPIs with stakeholders, developed and delivered reports using POWER BI and MS Excel Pivot

Charts to clients

Worked closely with ServiceNow functional team to lead and drive technical solution design sessions for assigned ServiceNow applications

Closely liaised with clients on scope, requirements, estimation, and test strategy planning and coordinated with stakeholders, application developers, testers and end-users.

Expertise in UML strategy diagrams such as Process Flow, Data Flow, Use Case Diagram, Activity Diagram, State Diagram, BPMN, Wireframe and Mockups and tools such as MS Visio, Lucid Charts, draw.io, Balsamiq

A dedication to self-improvement through continuous independent efforts.

Excellent skills to work well in high-pressure, fast-paced environments with diverse teams.

Proven ability to oversee tight deadlines and manage changes in project scope and requirements.

Analytical, creative, critical thinker, self-driven, and innovative.

Across All Roles I:

Served as the bridge between business and technical teams on all projects. This helped refine requirements in ways understandable to all groups and helped move the project forward.

Utilized good judgement and BA techniques to obtain the best solutions.

Performed GAP Analysis of the ‘as-is’ and ‘to-be’ systems.

Also created epics and user stories, Business Requirement Documents (BRD), System Requirement Specifications (SRS), Use cases, functional and non-functional specifications and Requirement Traceability Matrices.

Led JAD and brainstorming sessions with key business and technical stakeholders to elicit and refine requirements.

Supported Project Managers in updating project plans, tracking tasks, deliverables, decisions and meeting minutes.

Successfully met aggressive timelines and simultaneously juggled as many as 6-8 priorities.

Showed high interpersonal and verbal communication skills and leveraged them across all roles.

Used appropriate and customized terminology for various stakeholder groups to relate to people at their knowledge level.

TECHNICAL SKILLS

Methodologies: SDLC Waterfall Agile (Scrum & Kanban) Hybrid

Project Management Tools: JIRA MS Project Gantt Project SAP ERP

Applications: Confluence MS Word MS Excel MS PowerPoint Power BI

Prototyping Tools: MS Visio Balsamiq Lucid Charts Proto Axure

Remote Tools: RDC SSCM Dameware ServiceNow

WORK EXPERIENCE

«BUSINESS ANALYST Scotiabank, TORONTO April 2022 – Dec.2022

1.Branch & Retail lending solution, BTR3 Project

“Branch Technology refresh for each branch nationally WIN10 Deployment rollout by performing the analysis, implementation, modification of branch hardware coordination and employment.”

2. Mobile banking App: Key deliverable was to enhance the functionalities of Scene+ point transfer

3. GA Implementation: The key deliverable was to capture the screen and tap events for certain features within the mobile application for Google Analytics.

Worked with key stakeholders within all business functions to align technology solutions with business strategies

Collaborated closely with the Product Owner to elicit requirements and prioritize and manage the product backlog and sprint backlog

Created ServiceNow reports and a dashboard for the business team.

Investigated Incidents and Problems by troubleshooting issues with ServiceNow modules, customizations and data. Collaborated with developers to explore and pass on to developers if it required a change.

Assisted with questions related to ServiceNow Functionality.

Assisted with defining requirements for ServiceNow modules, including Incident, Problem, Change, Configuration, Asset, Service Request (and more) functions and issues.

Gathers requirements from business units and translates those to specification floor plans.

Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities

Developed and updated existing Business Process documents, Use Cases, Process Flows, BPMN, Wireframe mock-ups, and technical specifications using the tool MS Visio.

Developed excellent documenting skills to write Epics, User Stories, and accurate Acceptance Criteria.

Worked alongside Product Owner on Jira and confluence, Sprint Planning, Sprint Reviews, Product Backlog, Prioritization, Writing User Stories, and other Agile Activities

Participated in the Sprint Review and Retrospective ceremonies, evaluating what went well and what did not, and implemented lessons learned to increase team performance.

Conducted Workshops, interviews, meetings, and observation sessions to collect requirements and identify As-Is states for backend operations

Conducted Brainstorming ad JAD sessions with multiple stakeholders to figure out the To-Be state

Supported one or more complex coordination business processes

Worked on multiple project streams as a project team member

Implemented Monthly financial reports as per needs and requirements by a finance controller and higher management, created regulatory reports on a weekly and monthly basis for review and forecasting

Conducted tests for all user stories, produced test data for UAT users and carried out the UAT cycle until waived off, giving enough time and exposure to functional testing.

«BUSINESS ANALYST BMO, TORONTO MAY 2019 – NOV 2021

The project's scope was to Enterprise-Wide Digitalization and Automation of Mortgage and other Lending products. (Efes solution).

As a Business Analyst, led and designed a strategy for enterprise-wide digitization and automation of mortgages.

Captured requirements from SMEs in workshops to resolve system issues and support Project Managers in updating project plans and tracking tasks, deliverables, decisions and minutes.

Gathered business & system requirements and translated them into user stories using Agile & Scrum methodology.

Collaborated with the Credit card team to elicit the requirements for the mobile app enhancement.

Used MySQL to fetch the customer database for the Payment solution.

Developed user stories for Credit card and payment from a user perspective.

Developed BPMN diagrams, Flowcharts, Activity Diagrams, and Use Cases using MS Visio

Recommended client experience improvement projects and performed Root Cause Analysis / Interview Analysis on defects for Small Business lending and Credit Cards to improve business process

Held JAD sessions and collaborated with the project manager to communicate project requirements.

Developed connections with IT teams and clients to gather and elicit requirements and better understand their business needs and vision, using Office 365 products and technology to represent the initiatives.

Prepared prototypes and organized walk-through sessions with businesses and Vendors to baseline the application.

Involved in requirements elicitation and captured requirements from SMEs in workshop sessions and conducted interviews, document analysis, requirements analysis, and scope analysis also supported Project Managers in updating the project plan, tracking tasks, deliverables, decisions and minutes.

Captured business requirements and written LRD documents for mortgage and lending platform

Worked with the QA team to design test plans and test cases for User Acceptance Testing (UAT)

«BUSINESS ANALYST ITC Management Group, TORONTO AUG 2017 – OCT 2018

Consumer Credit cards and Home Depot Commercial Credit cards (Enhancement) Integrating ProXtra rewards to the Credit cards to receive an extra 1% back on Shopping.

oTHE HOME DEPOT CONSUMER CREDIT CARD: For large and small projects for retail clients

oTHE HOME DEPOT COMMERCIAL REVOLVING CARD: For small-to-medium businesses that want to make minimum monthly payments.

oTHE HOME DEPOT COMMERCIAL ACCOUNT: For medium-to-large businesses that pay their monthly balance in full.

Gathered and documented business requirements using JIRA, Confluence and SharePoint.

Provided solutions to business problems to improve productivity & efficiency and reduce turnaround time.

Integrated Salesforce with Market, Nintex & third-party apps.

Searched and updated Customer database using MySQL.

Migrated database to new ERP system.

Conducted daily Scrum meetings, Sprint planning and retrospectives.

Gathered business & system requirements and translated them into user stories using Agile & Scrum methodology.

Successfully implemented Salesforce platform for Sales and Service Cloud on Lightning.

Led the project on migration of digital journey onto the Salesforce platform.

Performed business process mapping across functions to analyze and translate As-Is and To-Be Processes.

Assisted in the formation and execution of governance process around release management and code deployment using GitHub and Jenkins framework for continuous deployment

Responsible for change management and application support for key business applications

Performed Data Analysis using SQL queries and Microsoft Excel to understand the current state of data and identify gaps and formulate a solution for database design

Collaborated with Project Managers and IT Leads on estimating, scheduling, and monitoring projects and contributed to the change control processes by giving relevant documentation.

Implemented test strategies to ensure changes followed the business requirements and stakeholder objectives.

EDUCATION

Bachelor of Commerce (B. Com)

William Carey University – India

Secondary School Diploma – High School

S.K.V High school – India

CERTIFICATIONS

CSM – Certified Scrum Master (Scrum Alliance)

Business Analysis Fundamentals

Salesforce Administration

SAP ERP Essential

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