Desktop Support Customer Service
Resume:
RESUME’
OF
THOKOZILE
CHANTEL
MLABA
Personal Details
Full Name: Thokozile Chantel Mlaba
ID Number: 911***-****-***
Contact Number: 073-***-****
Physical Address: 1083 Dlamini 1
Mbolekwa Street
1818
Availability: Immediately
Criminal Record: None
Language: English, Zulu
E-mail: ***********@*****.***
Personal Profile
I am a highly organised individual with good people skills. My inter-personal and presentation skills are a strong asset, being a team player is second nature to and easy to adapt in any environment.
Skills
●Ability to conceptualize an idea and bring it to life.
● Ability to work under pressure and meet deadline
● Good communicator.
●Goal and/or customer oriented.
●Self starter with a strong drive for initiative.
●General skills: listening, learning, observation, conflict handling, problem solving, prioritizing and decision making.
●Attributes: independent,confident,acceptant,energetic,reasoning ability,attention to detail,alert,creative,perseverance,punctual,discrete,friendly,sensitive,proactive,proud &neat.
Computer literacy: Internet
Networking basics
Microsoft Office Packages
Desktop Support
Training workshop attended
Attended RCL workshop 2007 conducted by Ngungunyani High School.
Trained at Road Lodge in Randburg 2012 conducted by Frontline Hospitality Training College as a Receptionist.
Education
1998-2004: John Mitchell Primary School Grade 1-7
2005-2009: Rand Tutorial College Grade 8-12
Subjects: English, Life Science, Life Orientation, Computer, Mathematics, Physical Science, Afrikaans.
Tel: 011*******
2011-2012: Damelin Private College
PC Support
Subjects: Microsoft Office 2010
Windows XP Installation, configuration, managing and troubleshooting
Windows 2008 Network and Operating System basics
Demonstrating and understanding of WAN and LAN
Core hardware
A+ Operating Systems Technology
N+
International Computer Driving License (ICDL)
Tel: 011*******
Employment
Teledirect (Multisat) Outbound
Call centre Agent : 1 July 2013 - 31 May 2014
: Outbound Sales-Cold calling potential clients and offering
:Federal and Mutual accidental disability cover for a monthly fee. :Collecting personal information of the client,.ie. banking details : And identity information.
:Obtaining clientele on a referral bases.
Reference : Kershnee Pillay (Floor manager)
Reason for leaving: Campaign contract terminated ( campaign was discontinued due to negative results of the stats)
Bankservafrica (Inbound)
Call centre Agent. : 1 November 2015 – 30 December 2016
: McDonalds,Inbound and outbound agent-customers service : Handling inbound calls and placing delivery for customers : Orders for Mcdonalds, nationwide delivery.
: Doing follow ups with restaurants, handling customer queries, complaints
: Compliments, enquiries and follow-ups on a daily basis and resolving Daily customer issues and complaints.
Call Centre operated from 6am to 10pm
Reference. :Kwanda Ndlovu - 011*******
Reason for leaving: 1 year contract and never renewed.
Plp Group - 1February 2018 –29 June 2018 (Outbound
Call Centre Agent : outbound sales-Calling all network providers (cold leads)
: Offering Cell C lifestyle reward benefit called get more for a monthly fee.
: Collecting all information ie banking details and identity information
: Obtaining referrals and upgrading clients to get more plus
: Convincing and painting the need for the product
: Upgrades on the product and higher amount, required a minimum of 3 sales a day.
Reference :Lakesh Moodley(campaign manager)
Reason for leaving: Had to resign and assist my mom on her catering business so that we can raise funds to pay off the house.
VVM Debt collectors
Call centre agent(debt collection) Outbound
: August 12 2019 – January 2020
: Intermediary for various clients, Homechoice being one of them Collecting areas that debtors owe, different targets to be made depending on campaign.
Reference: Dimakatso(supervisor) 011*******
Reason for leaving: Had a lump on my leg which kept on growing and to get it cut off and recover.
Oneplan Ltd (Health insurance)
Customer service and sales consultant (Outbound)
:1 December 2020 – 30 September 2021
: Respond to customers request for a call back regarding the client’s policy or new policy that they would like to create.
Opening policies for existing and new client, required to make an average 3 sales a day.
Reference : Zainub (team leader) – 010-***-****
Reason for leaving: Had to resign due migraines/severe headaches, recovered.
Contact this candidate